A seasoned professional with extensive experience in compliance oversight, retail operations understanding, and change management. Demonstrates resilience in high-pressure situations and excels in knowledge sharing, budgeting, and financial planning. Proven track record in recruitment oversight, aiming to leverage these skills to drive organisational success and innovation.
Overview
22
22
years of professional experience
43
43
years of post-secondary education
Work history
Admin Team Manager
Tesco
Bridgend, County Borough of Bridgend
05.2003 - Current
Prioritised workload effectively, resulting in timely completion of tasks.
Encouraged open dialogue amongst employees for better problem-solving ability.
Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
Fostered a positive work environment through effective communication and conflict resolution tactics.
Interacted constructively with colleagues across business, connecting with Area Managers and Regional Directors.
Provided consistent leadership to maintain high levels of team performance and satisfaction.
Addressed customer complaints promptly, ensuring customer satisfaction and retention.
Implemented staff rota schedules to ensure adequate coverage during peak times.
Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
Handled employee grievances to maintain harmony within the workforce.
Led and managed administrative staff to maintain smooth daily operations.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Handled negotiations with outside vendors and service agencies to meet group needs.
Streamlined budgeting processes for improved efficiency.
Coordinated audit processes for adherence to regulatory standards.
Coordinated with external auditors to facilitate smooth annual audits.
Bolstered financial decision making by creating detailed reports.
Operations Coordinator
Sunflowers Counselling
Bridgend, County Borough of Bridgend
11.2021 - Current
Implemented new systems for improved workflow and productivity.
Improved operational efficiency by streamlining processes and implementing best practices.
Prioritised tasks optimally, ensuring timely completion of all assignments.
Assisted in budget preparation, managing costs effectively.
Engaged with multiple business owners to foster positive relationships.
Diary management.
Oversee financial operations.
Created invoices for clients to ensure timely billing and revenue flow.
Processed payments of invoices for facility usage, maintaining accurate financial records.
Education
Foundation Degree in Science - Interactive New Media Technology
University of Glamorgan
Pontypridd
09.2004 - 06.2027
A-Levels - Mathematics
Cynffig Comprehensive School
Bridgend, County Borough of Bridgend
09.1997 - 07.2004
A-Levels - Information Technology
Cynffig Comprehensive School
Bridgend, County Borough of Bridgend
09.1997 - 07.2004
A-Levels - Design Technology
Cynffig Comprehensive School
Bridgend, County Borough of Bridgend
09.1997 - 07.2004
Skills
Resilience in high-pressure situations
Compliance oversight
Retail operations understanding
Change management experience
Knowledge sharing
Budgeting and financial planning
Recruitment oversight
Timeline
Operations Coordinator
Sunflowers Counselling
11.2021 - Current
Foundation Degree in Science - Interactive New Media Technology