Dayam McIntosh
Leeds
Summary
A data-driven programme leader delivering large-scale transformation across regulated environments. Experienced in leading multi-suppliers, multidisciplinary teams and managing complex portfolios, budgets, and live services. Adding value by leading the integration of people, process, and technology to deliver simple, scalable solutions that improve services, build capability, and drive measurable business outcomes.
- Last two Assignments: Straightened a £9.7m consultancy delivery + Lead a £8.6m McKinsey & Co digital maturity insights team
- £938m national NHS portfolio coordination
- Lead teams of 60–85 across engineering, delivery, and product
- Deploying tech and change in regulated environments
Overview
14
14
years of professional experience
1
1
Certification
Work History
Programme Director (NHS England, Personal Demographic Service Contract)
Netcompany
Leeds
09.2025 - 01.2026
- Managed a five-squad product delivery team, boosted staff margin by 14%, and governed £800k monthly income across 20 milestones (Nexus Agile).
- Unblocked the automatic GP registration process, completing NHS App integration for 2,300 patients per month, reducing NHS admin time (3 days > 30 mins)
- Added value in Cyber, UX, and Comms where gaps existed (+13 new colleagues).
- Monitored programme performance against key performance indicators (KPIs), adjusting strategies to achieve desired results.
- Innovated by rolling out AI batch testing and moving to an API-based architecture.
- Ran a successful campaign to maintain the patient list (62m) — last achieved six years ago. Collaboration with the Home Office: removals from weeks to minutes. Reported and backed by the NHS England CEO and the Transformation Team SLT.
- Chaired 'Steerco' with contract SRO and project 'Status' and 'Steer' updates.
- Coordinated resource allocation, ensuring optimal utilisation of personnel and finances.
Senior Programme Manager
NHS England
Leeds
11.2021 - 09.2025
- Managed £938m Tech Fund distribution across 1,700 NHS projects.
- Developed digital maturity model, achieving 100% return rate across 65 capabilities.
- Led a team of 12 to establish a CIO-level community for NHS digitisation
- Monitored staff performance and developed improvement plans.
- Collaborated with cross-disciplinary teams to resolve complex problems, leveraging expertise to maintain programme progression.
- Fostered partnerships with external organisations to enhance programme reach and impact.
- Fostered a culture of continuous improvement, encouraging innovation, and adopting best practices to enhance programme outcomes.
Propositions Manager
BT
Manchester
02.2021 - 10.2021
- Designed and implemented competitor analysis identifying pricing gaps and opportunities in Virgin Media's NHS sector
- Streamlined 1,000-line LAN and vLAN services into five-tier product portfolio
- Accelerating re-contracting cycles through customer CRM analysis.
- Revamped NHS health infrastructure playbooks embedding IoT asset tracking, trained 50 sales staff
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Investigated organisational and service delivery issues to prepare reports and propose solutions
Transformation Programme Manager
NHS England
Leeds
03.2020 - 02.2021
- Pandemic response: Directed 85-member PMO delivering 37,000 IT units for remote working
- Coordinated funding to 40 NHS Trusts accross a funding portfolio
- Deployed Attend Attend Anywhere video conferencing keeping outpatient services open
- Collaborated with digital leads and CIOs for seamless programme continuity across all hospitals
- Assessed and advised on service risks to reduce project delays and disruption
Product Solutions Manager
Tunstall Healthcare
Leeds
06.2019 - 03.2020
- Managed R&D strategy, delivering roadmap that won tenders across Europe and Canada
- Gained competitive edge by executing deep competitor analysis and pricing models to displace rivals, achieved full EU MDR product compliance.
- Boosted delivery capacity by cutting technical debt by 25% through Jira/DevOps enhancements
- Enhanced business operations through strategic planning and proactive approaches
- Implemented balanced workload strategies to optimise performance and minimise employee stress
Project Manager
Pharmacy2U
Leeds
12.2018 - 07.2019
- Directed multi-site pharmacy expansion and developed warehouse operations using rule-based load-balancing
- Achieved national milestone of 1m SKUs/month, implemented automated robots, informed C-Suite
- Secured NHS prescription retrieval approval and managed Azure cloud migration
- Managed office relocation and oversaw Leicester warehouse installations
- Redesigned Warehouse Management System integrating Falsified Medicine Directive scanning system, ensuring compliance
- Secured management approval by presenting detailed project reports and value propositions
- Achieved optimal terms through supplier contract negotiations
Project Manager
NHS Digital
Leeds
03.2014 - 12.2018
- Led team of 8 to transition 385k NHSmail accounts from outdated on-premise systems
- Managed NHS secure email accreditation for 89 organisations, assuring larger organisations had adequate security in place, assured Microsoft and Google
- Delivered CISSP and HCISPP training to 400 ICT leaders to boost awareness and capability (Capita/KPMG)
- Replatformed the e-Learning for health NHS service
- Performed risk assessments to foresee and counteract potential project issues
- Secured beneficial IP terms by negotiating supplier contracts
Business Change Leader
Leeds City Council
Leeds
01.2012 - 03.2014
- Led Adult Social Care Business Change Team to ensure business readiness, securing a £2 invest-to-save business case
- Led transformation of client information system change and document management solution
- This transformation required extensive process redesign, specifically re-engineering workflows for care package decision-making and hospital discharge
- Managed communication strategies to keep all stakeholders informed and engaged throughout the change process
- Developed and executed training for 500 employees, aligning with their new workflow
- Utilised Lean Six Sigma methodologies to streamline processes, eliminate waste, and improve service delivery
Education
Master of Business Administration - Senior Leadership, CMI CMgr
Teesside University
01.2027
GCSE - x 9 (7x Cs and 2x Ds grade)
Lawnswood High School
01.2021
NVQ level 3 - Management
Dunelm Associates Ltd
01.2010
BTEC Certificate - Sports Science, A-Level PE (B), Psychology (C), IT (B)
Park Lane College
01.2004
Skills
- Project management
- Programme management
- Product
- Stakeholder engagement
- Agile methodologies
- Risk assessment
- Process improvement
- Digital transformation
- Team leadership
- Data analysis
- Performance monitoring
- Continuous improvement
- Resource allocation
- Supplier management
- Change management
- Strategic planning
Websites, Portfolios and Profiles
LinkedIn - https://www.linkedin.com/in/dayammcintosh
Certification
- Managing Successful Programmes • Agile • ITIL • DSDM Agile • Change Management • Management of Risk • Prince2 • ISEB Business Analysis
- Chartered Manager / CMI
Timeline
Programme Director (NHS England, Personal Demographic Service Contract)
Netcompany
09.2025 - 01.2026
Senior Programme Manager
NHS England
11.2021 - 09.2025
Propositions Manager
BT
02.2021 - 10.2021
Transformation Programme Manager
NHS England
03.2020 - 02.2021
Product Solutions Manager
Tunstall Healthcare
06.2019 - 03.2020
Project Manager
Pharmacy2U
12.2018 - 07.2019
Project Manager
NHS Digital
03.2014 - 12.2018
Business Change Leader
Leeds City Council
01.2012 - 03.2014
Master of Business Administration - Senior Leadership, CMI CMgr
Teesside University
GCSE - x 9 (7x Cs and 2x Ds grade)
Lawnswood High School
NVQ level 3 - Management
Dunelm Associates Ltd
BTEC Certificate - Sports Science, A-Level PE (B), Psychology (C), IT (B)
Park Lane College