Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Chris Fegan

Horley,England

Summary

Accomplished programme manager with extensive experience in delivering large-scale £10M+ programmes. Demonstrates expertise in full project lifecycle management and delivery, leading matrix-managed, cross-functional teams, and ensuring robust programme governance, controls, and reporting. Adept at stakeholder management and engagement, including C-level executives, and excels in leading business transformation initiatives. Skilled in business readiness and transition, LEAN principles understanding, vendor management, benefits realisation, and client management. Committed to driving successful people and business change while achieving measurable benefits for organisations.

Overview

19
19
years of professional experience

Work history

Programme Director - MoJ Contract

Capita
London
09.2021 - Current
  • Accountable for 1) Technical Refresh of infrastructure and applications to meet lifetime of contract requirements. 2) Expansion of the service to meet MoJ Policy 3) Exit the Contract and Transition to new MoJ supplier.
  • Accountable for the Programme planning, resourcing, budget forecasting and client approvals for all costs.
  • Coordinated and led cross-functional teams for effective programme execution.
  • Drove team performance and improvements in diverse, inclusive working culture.
  • Led governance internal to Capita and key member of the cross supplier governance chaired by MoJ.
  • Led project teams to successful delivery of complex programmes.
  • Consulted with C-level executives and Client Executives to influence high level decision-making.
  • Monitored project budgets, scrutinising expenditures and recommending cost-effective measures.
  • Successfully delivered all elements of the Programme with personal thanks from the Capita MD and MoJ SOR.
  • S

Programme Manager ICT Transformation- MoJ Contract

Capita
London, England
07.2019 - 09.2021
  • Led ICT transformation portfolio for a £50M programme
  • Led delivery of infrastructure, applications, and monitoring systems for critical government contract
  • Integral member of the Senior Leadership Team responsible for the delivery of a strategic transformation programme across the Ministry of Justice (MoJ) Electronic Monitoring Service (EMS)
  • Member of the programme board and client programme delivery board providing leadership and management of delivery teams and matrix management cross functional delivery teams
  • Oversaw workstreams of 11 Project Managers and managed cross-functional intervention teams
  • Managed £20M budget over 2 years for internal and external resources
  • Implemented effective governance, monitoring and management of the interdependencies between the Portfolio of Projects and the wider Programme to ensure successful delivery of the Portfolio
  • Managed and maintained comprehensive project documentation suite ensuring consistency and quality
  • Implemented robust supplier management processes and reporting for Vodafone Data Centres

Transformation Director, Army Recruiting

Capita
Devizes, Wiltshire
01.2018 - 07.2019
  • Directed team of 28 to deliver Transformation Programme Portfolio
  • Managed governance into Capita C-Level and MOD / Army for the Transformation Programme
  • Provided insights on plans and risks to align operational and transformation priorities
  • Responsible for yearly budget of approximately £2M to deliver Portfolio of Projects with targets increase key contract KPI’s in terms of recruiting volumes to the Armed Forces and time to recruit
  • Collaborated with C-Level to develop 2018 Transformation Portfolio plans and budget requirements
  • Analysed, designed and implemented revised Reporting suite to manage Portfolio to both Senior Leadership Team and the Client through Joint Improvement Board
  • Managed client and operations relationships for successful transformation project delivery

Head of Business Change for new MOD Recruiting Solution

Capita
Reading, West Berkshire
11.2015 - 12.2017
  • Bridged the gap between Capita Operations (RPP) and the ICT Programme
  • Responsible for ensuring Operational priorities, impacts and risks were considered within Programme implementation planning and the transition for operations (approx. 3500 users) from legacy to new ICT solution was managed positively
  • Developed Business Change plan and budget to deliver interventions for operational and management teams
  • Managed resources, budget, and delivery for a team of 30 to implement business changes
  • Directed team of 30 trainers to create comprehensive training strategy for 4,500 users
  • Training Programme delivered utilising blended learning approach including, Classroom, e-learning, desktop user-guides and Floor Walkers for early life support
  • Managed communications strategy and execution during implementation and early life support
  • Facilitated collaboration between MOD, Armed Forces and Capita for operational cut-over planning
  • Developed and implemented post Go-Live ‘War Room’ for user support and managerial decision-making
  • On behalf of Chief Executive led Operations remediation plan to maintain service to candidates and recruiting operations whilst influencing ICT Programme as to priority fixes required
  • Facilitated collaboration between MOD, Armed Forces, Capita ICT Programme and Tier 1 Management Consultancy
  • Delivered business change and contractual obligations for successful Go-Live

Programme Manager Welfare Reform (People Gateway)

Croydon Council
Croydon, Croydon
07.2013 - 11.2015
  • Developed business case and achieved sign-off by Council Executive and Members which demonstrated new operating model would deliver net savings in 48 months of £6.2M whilst achieving better long-term outcomes for Customers who had the most complex welfare needs and multiple debts
  • Led mobilisation and planning, engaging stakeholders across multiple Council divisions
  • Directed blended team, established governance board spanning Council divisions with Assistant Chief Executive
  • Led ICT solution delivery to support new operating model including requirements definition, build, test and deployment
  • Developed and managed transition plan for new operating model in council divisions
  • Developed and executed new operating model with new teams, roles and responsibilities
  • Facilitated communication between staff, HR, councillors and trade unions

Transition Programme Manager for Insourcing of Revenues and Benefits Service

Southwark Council
London
03.2010 - 05.2013
  • Transition Manager responsible for transitioning the £12M per annum, 200 FTE service back in-house, from outsourced provider
  • Oversaw service design, ICT procurement, and operational transition planning including TUPE of over 150 staff
  • Member of the Programme Board and coordinated with diverse stakeholders across commercial, ICT, HR, finance, and legal departments
  • Responsible for managing the Transition activities of external outsourcer and their dependencies
  • Led operational process design project to meet customer service KPIs
  • Successfully delivered Transition Programme, without degradation in service to customers and handed over to business as usual delivering year-on-year savings of £4M as well as being the successful pilot for insourcing of other Services.

Programme Manager - Shared Services for ICT, HR, Finance and Procurement

Home Office
London
10.2005 - 09.2010
  • Managed full project lifecycle for Shared Service Centre processes and ICT requirements through Team of Business and Technical Resources.
  • Led design, business requirements definition, building and testing and implementation of CRM, Telephony Suite & Scanning Solution through AIM methodology utilised by Oracle
  • Managed phased implementation collaborating with Programme team and operational departments
  • Managed stakeholder relationships for customer requirements and supplier deliveries
  • Transitioned Liverpool finance contact centre to Newport shared services

Education

BA (Hons.) - Business Studies

Sussex University
Brighton, Brighton and Hove

HNC - Business and Marketing

East Surrey College

BPR and LEAN - Business Improvement Professionals

Tesseract Ltd

Project Management - undefined

Tesseract Ltd

Skills

  • Full Project Lifecycle Management & Delivery
  • Experience of delivery in large scale £10M Programmes
  • Leading matrix managed, cross functional teams
  • Programme Governance, Controls & Reporting
  • Stakeholder Management and Engagement including C-Level
  • Leading and delivering people and Business Change
  • Business Transformation
  • Business Readiness and Transition
  • LEAN principles understanding
  • Vendor Management
  • Benefits Realisation
  • Client Management

Affiliations

  • Enjoying family, restaurants, wine and reading.

Timeline

Programme Director - MoJ Contract

Capita
09.2021 - Current

Programme Manager ICT Transformation- MoJ Contract

Capita
07.2019 - 09.2021

Transformation Director, Army Recruiting

Capita
01.2018 - 07.2019

Head of Business Change for new MOD Recruiting Solution

Capita
11.2015 - 12.2017

Programme Manager Welfare Reform (People Gateway)

Croydon Council
07.2013 - 11.2015

Transition Programme Manager for Insourcing of Revenues and Benefits Service

Southwark Council
03.2010 - 05.2013

Programme Manager - Shared Services for ICT, HR, Finance and Procurement

Home Office
10.2005 - 09.2010

HNC - Business and Marketing

East Surrey College

BPR and LEAN - Business Improvement Professionals

Tesseract Ltd

Project Management - undefined

Tesseract Ltd

BA (Hons.) - Business Studies

Sussex University

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