Dawn Morley
kidderminster ,wyre forest
Summary
Dedicated Theatre Support Worker with strengths in patient interaction and emotional support. Provides personalised care that enhances patient comfort and reduces anxiety during hospital stays. Implements detailed care plans to promote patient independence and well-being.
Overview
18
18
years of professional experience
Work History
Theatre support worker
NHS
Birmingham
07.2019 - Current
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Assisted patients into and around hospitals during in-patient stays while providing comfort and conveniences to ease anxieties.
- Carried out detailed care plans created by health professionals.
- Involved patients in care provision to promote independence.
- Transported patients safely between wards, departments, and theatres, adhering to strict safety protocols.
- Maintained accurate, accessible patient records using electronic systems for improved care continuity.
- Collected and disposed of clinical waste according to stringent hospital policies, maintaining a hygienic environment.
- Sterilised instruments and equipment thoroughly to minimise infection and contamination risks.
- Contributed to stock control processes, monitoring and replenishing supplies to meet departmental needs.
- Delivered posts according to daily schedules.
Store Assistant
Tesco Extra
Birmingham , west midlands
03.2008 - 06.2019
- Greeted customers upon entry, providing assistance and recommendations to enhance their shopping experience.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Processed transactions at the till, handling cash and card payments efficiently.
- Managed stock levels on shelves to ensure product availability for customers, enhancing their shopping experience.
- Maintained neat, clean, and organised shelves through effective visual merchandising, contributing to a welcoming store environment.
- Maintained a tidy and organised store environment, adhering to company cleanliness standards.
- Arranged products on shelves to enhance visual appeal.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Monitored expiration dates of products, removing out-of-date items to maintain quality standards.
- Assisted in inventory management, conducting regular stock takes to prevent discrepancies.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Took stock of products and updated inventory records with new totals.
Support worker
Penderels
Spark Hill
03.2008 - 06.2019
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication in compliance with healthcare protocols, ensuring client safety and well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Supported service users in developing independence and participation skills within the community.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Documented client behaviours, engagement, skills development and incidents to inform care strategies and improve service delivery.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
- Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.
- Conducted risk assessments in clients' homes to identify hazards and implement preventative measures, enhancing client safety.
- Maintained excellent team relationships by helping colleagues with complex customer issues, computer malfunctions and questions.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
Education
GCSEs - General
Leys High school
Redditch, WOR1982
Skills
- Patient interaction
- Medication administration
- Risk assessment
- Record-keeping
- Care plan development
- Health and safety compliance
- Electronic health records
- Stock management
- Team collaboration
- Emotional support
- Crisis intervention
- reliable and trustworthy
- Respect for diversity
- Building relationships
- Personal care
- Safeguarding policies
- Safeguarding protocols
- Health and safety procedures
- Personal care assistance
- Dealing with vulnerable clients
- Mental health support
Timeline
Theatre support worker
NHS
07.2019 - Current
Store Assistant
Tesco Extra
03.2008 - 06.2019
Support worker
Penderels
03.2008 - 06.2019
GCSEs - General
Leys High school