Claire L. Sparrowhawk
HOVE,East Sussex
Summary
Skilled event coordinator with a proven track record in managing corporate, private, academic, and community events. Expertise in venue management, supplier coordination, and detailed event administration, including budget oversight and reporting. Excellent communication and customer service skills, complemented by proficiency in Microsoft Office applications. Known for calm demeanor and effective problem-solving in high-pressure situations, with strong teamwork and independent work capabilities.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work history
End Point Assessor (Remote & Onsite)
Professional Assessment Ltd
, Sussex, Essex and Surrey
2022.04 - 2025.08
- Delivered assessments in hospitality and customer-facing qualifications with high accuracy.
- Produced detailed reports, ensuring strict adherence to standards.
- Managed scheduling and administration across multiple sites efficiently.
- Communicated assessment parameters to enhance candidate experience.
- Adhered to ethical guidelines, preserving integrity of assessment results.
- Ensured compliance with data protection laws throughout assessment procedures.
- Evaluated candidate performance against established criteria for unbiased appraisals.
Qualified Trainer Assessor – Hospitality
HIT Training Ltd
, Sussex/Somerset/Gloucestershire
2013.07 - 2018.10
- Managed caseload of over 40 apprentices, scheduling and coordinating visits effectively.
- Produced accurate written feedback, reports, and training documentation.
- Conducted regular skill development sessions to enhance workforce competency.
- Evaluated learner progress using tracking tools, identifying additional support needs.
- Liaised with employers to plan and oversee hospitality training programmes.
- Ensured consistency in assessment through adherence to qualification standards.
- Promoted equality and diversity in the classroom, fostering an inclusive environment.
- Facilitated feedback sessions for continuous improvement in delivery methods.
Hospitality Supervisor Roles (UK & Abroad)
Various Venues
2002.01 - 2013.01
- Supervised FOH teams, managed bookings, and supported events delivery.
- Ensured excellent guest communication and service in fast-paced environments.
- Implemented promotional strategies to increase overall sales.
- Provided excellent customer service, resulting in repeat business.
- Improved customer satisfaction by implementing effective service strategies.
- Assisted in budget planning controlling costs without compromising on quality of service.
- Handled customer complaints swiftly, restoring guest satisfaction.
- Conducted regular equipment checks arranging repairs when needed.
- Built strong relationships with vendors to secure best prices for supplies.
- Ensured adherence to licensing laws, fire regulations and other statutory regulations applicable in the hospitality industry.
Hotel Manager
Southdowns Country Hotel, Petersfield
Petersfield, Hampshire
2011.03 - 2012.10
- Oversaw daily hotel and events operations, ensuring timely delivery of weddings, conferences, and private functions.
- Coordinated venues, suppliers, and staff to meet event specifications effectively.
- Organised corporate events with meticulous attention to detail, enhancing client satisfaction.
- Managed hotel restaurant operations to elevate overall dining experiences.
- Developed comprehensive staff training programmes to improve efficiency and service quality.
- Tailored guest experiences based on individual preferences for unique stays.
- Negotiated contracts with vendors to reduce operational costs significantly.
- Responded promptly to customer complaints, ensuring swift resolutions and retention.
Recruitment Consultant – Hospitality Sector
CIP Recruitment, Brighton
Brighton, East Sussex
2005.01 - 2009.01
- Liaised with hospitality venues to supply staff for large events.
- Coordinated bookings and maintained professional client relationships.
- Collaborated closely with other consultants within the agency for meeting larger client demands.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.
- Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
Education
BA (Hons) - Hospitality & Business Management
University of Birmingham
Birmingham 2000.09 - 2004.07
Advanced GNVQ - Hospitality & Catering
Shrewsbury College of Arts and Technology
Shrewsbury, Shropshire 1997.09 - 1999.07
GCSEs - GCSE's
Stafford Independent Grammar School
Stafford, Staffordshire 1994.09 - 1997.07
Skills
- Event coordination and management
- Supplier liaison and venue management
- Event administration and reporting
- Customer service and communication
- Time management expertise
- Relationship management strategies
- Negotiation skills
- Microsoft Office proficiency
- Professional documentation and proofreading
- Team collaboration and independent work
- Problem-solving and conflict resolution
- Effective communication skills
Additional information
- Clean UK Driving Licence
- DBS Certified
- Experienced Volunteer: NHS Responder, West Hove Primary & Junior School
References
References available upon request.
Timeline
End Point Assessor (Remote & Onsite)
Professional Assessment Ltd
2022.04 - 2025.08
Qualified Trainer Assessor – Hospitality
HIT Training Ltd
2013.07 - 2018.10
Hotel Manager
Southdowns Country Hotel, Petersfield
2011.03 - 2012.10
Recruitment Consultant – Hospitality Sector
CIP Recruitment, Brighton
2005.01 - 2009.01
Hospitality Supervisor Roles (UK & Abroad)
Various Venues
2002.01 - 2013.01
BA (Hons) - Hospitality & Business Management
University of Birmingham
2000.09 - 2004.07
Advanced GNVQ - Hospitality & Catering
Shrewsbury College of Arts and Technology
1997.09 - 1999.07
GCSEs - GCSE's
Stafford Independent Grammar School
1994.09 - 1997.07