David Denny
Clapham,London
Summary
Results-driven professional with over 15 years in sales and administration, adept at achieving challenging targets. Combines strong interpersonal skills with attention to detail to foster effective relationships with customers and stakeholders. Committed to continuous learning and ready to tackle new challenges in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Telesales Executive
Chiswick Honda
12.2016 - Current
- Consistently meet and exceed demanding targets of booking 400 services and MOTs per month.
- Coordinated bookings for customer test drives across multiple brands, including Mazda, Peugeot, Nissan, Citroen, Kia, and Honda, to support sales initiatives.
- Assisted customers with queries regarding servicing, MOTs, and investigations to enhance customer satisfaction.
- Scheduled vehicle servicing and maintenance appointments for customers.
- Compiled daily reports for senior management to provide insights on team performance.
Meet and Greet Receptionist
Chiswick Honda
07.2011 - 12.2016
- Providing excellent customer service as the first point of contact, answering queries and co-ordinating customer contact with internal departments.
- Managing the switchboard for internal and external customers, fielding 80-120 calls per day.
- Co-ordinating bookings for customer test drives and rides throughout the entire group including Mazda, Peugeot, Suzuki and Honda, 200-400 per week.
- Contacted customers to complete service surveys, gathering valuable feedback to enhance service quality.
- Executed administrative tasks to support daily operations, ensuring smooth workflow.
- Produced daily, weekly and monthly call MI in Excel for sales and bodyshop, facilitating informed decision-making.
- Production of daily, weekly and monthly MI in Excel for customer feedback.
Education
FA Coaching Badge Level 1 -
Fulham FC Soccer S
01-2020
6 GSCEs - B-C
Kingsdale Primary School
London, ENG3 A Levels - 200 UCAS Points including IT and Media, Film
Crossways Academy
London, ENGWarehouse and Storage QCF Level 2 -
Argos
Skills
- Sales techniques
- Persuading and influencing
- Communication
- Planning and organising
- Business IT
- Excel
- Word
- PowerPoint
- Outlook
- Resilience
Timeline
Telesales Executive
Chiswick Honda
12.2016 - Current
Meet and Greet Receptionist
Chiswick Honda
07.2011 - 12.2016
FA Coaching Badge Level 1 -
Fulham FC Soccer S
6 GSCEs - B-C
Kingsdale Primary School
3 A Levels - 200 UCAS Points including IT and Media, Film
Crossways Academy
Warehouse and Storage QCF Level 2 -
Argos