Alysha Ward

I currently work in a highly challenging, target-driven B2C sales role and take pride in my consistent performance over the past five years. I have successfully sold a wide range of products, including life insurance, home and contents cover, solar assessments, will writing, removals, and utility services. Making up to 150 outbound calls per day to recent homeowners, I conduct customer service follow-ups, build rapport, handle objections and complaints, and confidently transition calls into effective sales conversations. I am highly adaptable, quick-thinking, and skilled at switching from service-led discussions to consultative sales pitches, building trust while securing customer engagement and personal details in full compliance with data protection regulations. I maintain a professional, friendly, and customer-focused approach at all times, even in challenging or sensitive situations.

Worked in a fast-paced hotel environment where no two days were the same, supporting a wide range of events including weddings, funerals, coach tours, and large dining functions. Adapted quickly to varying customer needs to consistently deliver a positive guest experience. Responsibilities included setting up and serving breakfast, preparing and running the bar, serving three-course meals for events of 100+ guests, and preparing multiple function rooms daily. Confident using tills and computer systems for orders and guest check-ins. Maintained a high standard of customer service and clear communication with both guests and team members to ensure smooth, efficient shifts. Promoted to Head of Bar Staff, frequently running the bar independently during high-volume events while remaining calm, organised, and professional under pressure.

Customer-facing retail role involving continuous face-to-face interaction, supporting customers on the shop floor and maintaining stock presentation. This position developed my professional foundation post-school, strengthening key skills such as communication, reliability, teamwork, and a positive customer-focused attitude. Confident using scanner and till systems, handling cash transactions, and completing end-of-shift till reconciliations. Known for creating a welcoming environment, building rapport quickly, and providing helpful, friendly service.

• English Language - Grade A*
• English literature - Grade A
• Mathematics - Grade B
• Statistics - Grade B
• Chemistry - Grade C
• Physics - Grade C
• Biology - Grade C
• Religious Studies - Grade A
• History - Grade C
• Psychology - Grade C
• Performing Arts - Grade Distinction
• Computer Science (ICT) - Grade Distinction