- i do boxing to keep fit
Leeanne Mountford
Tyldesley,manchester
Summary
Results-driven Telesales Executive with a strong record of converting leads into loyal customers through effective communication and strategic sales techniques. Skilled in building rapport, resolving queries, and identifying new opportunities to enhance account value. Demonstrates expertise in managing high-volume outbound campaigns while maintaining customer satisfaction and loyalty. Collaborates with cross-functional teams to optimise the customer journey and drive revenue growth.
Overview
20
20
years of professional experience
Work History
Telesales Executive
L&P Enterprise Ltd
Astley, manchester
07.2006 - 09.2026
- Achieved monthly sales targets consistently by employing persuasive selling techniques.
- Identified customer needs through effective questioning, recommending suitable products or services.
- Connected with prospective customers via telephone or email to share available products and services.
- Generated leads through cold calling, effectively increasing sales pipeline by 30%.
- Conducted follow-up calls with customers to gauge satisfaction and encourage repeat business.
- Reached out to the contact list to promote products and services.
- Managed a high volume of outbound calls in a fast-paced environment, demonstrating excellent time management.
- Maintained detailed records of customer interactions, orders, and feedback in a CRM system.
- Engaged with existing customers to gather insights on their buying preferences. to establish and understand motivations for buying and collecting.
- Scheduled phone calls between potential customers and sales representatives.
- Addressed customers with a confident, clear communication style.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Proactively cold-called clients per day, using scripts to promote products, increase sales and develop company awareness.
- Tolerated stress to de-escalate negative customer encounters.
- Controlled calls using established techniques to meet performance targets and maintain sales pressure.
- Responded to a high volume of customer requests daily.
- Completed product knowledge training to ensure accurate and compelling product presentations.
- Tracked and analysed personal sales data, using insights to set future sales goals.
- Used excellent negotiation and sales techniques to obtain the best contract deals and sales prices with customers.
- Developed and maintained strong relationships with existing clients, fostering loyalty and repeat business.
- Generated and presented telemarketing reports.
- Provided outstanding customer service, resolving queries and complaints promptly.
- Maintained up-to-date knowledge of product characteristics and availability.
- Participated in weekly team meetings to discuss sales strategies and performance improvement.
- Documented calls in detail for future reference by contact centre and field personnel.
- Continuously monitored self-performance to identify methods of boosting sales and improve techniques.
- Addressed complex customer complaints calmly and professionally, providing valuable solutions to maintain customer loyalty.
- Negotiated contracts and closed deals, contributing significantly to company revenue.
- Registered data, completed call logs and submitted reports to the manager to relay developments, issues and progress.
- Established long-lasting customer relationships by regularly updating existing customers with the latest sales, promotions and loyalty scheme deals.
- Stayed up to date on product specifications, prices and range details by reading product manuals.
- Adapted sales strategy based on personal profiles and customer needs.
- Set up customer accounts, input orders and processed payments.
- Engaged in ongoing training to broaden knowledge, acquire more skills and improve performance.
- Created weekly and monthly reports to analyse growth and determine sales required to achieve desired goals.
- Followed company scripts to cover key points and overcome objections.
- Accurately recorded calls, client information and sales data on CRM systems for future marketing and sales purposes.
- Adapted communication style to match different customer personalities, facilitating smoother transactions.
- Collaborated with the marketing team to refine sales scripts and approaches based on customer feedback.
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
- Implemented upselling and cross-selling techniques to maximise order value and enhance customer satisfaction.
- Used KPIs to measure milestones, obtain insight and verify progress.
- Coordinated with logistics and finance departments to ensure timely delivery and accurate billing for clients.
- Exceeded quota and metrics by providing value and relevance to customers, increasing satisfaction.
- Conducted product demonstrations over the phone, highlighting features and benefits to potential clients.
- Conducted in-depth client consultations to obtain information on personal requirements, helping to select appropriate products or services.
- Assisted in developing lead databases by researching potential customers and identifying leads at networking events.
- Practised confidentiality in dealing with customers to comply with privacy laws and regulations.
- Established appointments for field sales representatives to visit prospective customer locations.
- Utilised a variety of sales techniques to overcome objections and secure sales.
- Arranged dispatching of goods and gave customers clear information about terms and delivery timeframes.
- Researched opportunities and resources to provide customers more information of products and services.
- Compiled feedback from customers to identify trends in the market, consumer preferences, or competitor activities.
- Contacted established customers to propose new offerings and increase revenue.
- Redirected questions and concerns toward beneficial aspects of available offerings.
- Stayed abreast of new product launches and company promotions to inform and attract customers.
- Maintained records of completed tasks to ensure accountability and track progress. using established methods.
- Examined complex issues to determine importance and urgency and escalated calls to the manager.
- Participated in regular training sessions to stay updated on product knowledge and sales techniques.
Education
GCSEs - GCSE
Fred Longworth High School
Tyldesley01-2004
Skills
- Call handling
- Call handling techniques
- Outbound calling
- CRM management
- Sales closing
- Lead generation
- Sales analysis
- Order processing
- Contract negotiation
- Customer service
- Client relationship management
- Handling objections
- Persuasive communication
- Conflict resolution
- Inbound outbound calling
- Outbound call handling
- Cold calling
- Client relationship management
- Lead generation methods
- Closing techniques
- Cold calling experience
- Sales-driven mindset
- Customer retention strategies
- Product knowledge
- Upselling strategies
- Warm cold calling
- Data accuracy
- B2B telesales
- Customer understanding
- High-volume calling
- Closing sales techniques
- Target orientation
- Goal orientation
- Sales strategy optimisation
- Cross-selling
- Cold calling techniques
- Time management
- Active selling
- Appointment target achievement
- Script adjustment
- [Type] negotiation
- Multilingual communication
- Post-sales support
- Sales trend analysis
- Prospect development
- Sales script creation
- Contract negotiation
- Email correspondence
- Product feature expertise
- Professional telephone manner
- Lead assessment
- Telephone etiquette
- Complaint resolution
- Closing techniques
Interests
Timeline
Telesales Executive
L&P Enterprise Ltd
07.2006 - 09.2026
GCSEs - GCSE
Fred Longworth High School