Open To Work
DAVID CHARLES NIXON
Admin Officer /Customer Service
Bury,BUR
Summary
Experienced Customer Service and Administrative professional with over 25 years’ experience across the public, private and charitable sectors. Proven ability to deliver exceptional customer service, resolve complex enquiries, and build positive relationships with customers, colleagues and stakeholders. Skilled in administration, decision-making, negotiation and problem-solving, with extensive experience supporting clients by telephone, email, face-to-face and digital channels.
Overview
26
26
years of professional experience
Work History
Contact Centre Advisor
Citizens Advice Manchester
2025.02 - Current
- Provide high-quality advice and guidance to clients across a wide range of enquiries, ensuring they receive appropriate support and signposting.
- Initially worked on the Advice Line, handling diverse client issues with empathy, professionalism, and accuracy.
- Progressed to the Energy Team, supporting clients with energy-related enquiries.
- Deliver support through multiple communication channels, including telephone, email, and WhatsApp.
- Maintain accurate client records while ensuring compliance with data protection and organisational procedures.
- Build rapport quickly with clients from diverse backgrounds, delivering excellent customer service in often complex and sensitive situations.
Admin Officer
Ministry of Justice (Employed by Brook St UK Ltd Until 09/2019)
2013.09 - 2025.02
- Managed a broad range of administrative duties supporting court operations and ensuring compliance with court orders.
- Negotiated payment arrangements with defendants both face-to-face and over the telephone, balancing customer service with enforcement requirements.
- Assessed information from intelligence sources to support informed operational decisions.
- Produced professional correspondence for defendants and third parties via email and letter.
- Maintained accurate records across multiple systems while meeting strict deadlines and performance targets.
- Demonstrated excellent organisational skills in a fast-paced, high-volume environment.
Customer Services Advisor
Serco (employed by Brook Street (UK) Ltd
2013.07 - 2013.08
- Handled inbound customer service calls on behalf of O2 Pay & Go.
- Resolved customer enquiries efficiently while delivering a consistently high standard of service.
- Contributed to customer satisfaction targets through effective communication and problem-solving.
Customer Service Representative
General Medical Council, GMC
2012.03 - 2013.06
- Acted as the first point of contact for doctors and healthcare stakeholders via telephone and email.
- Provided advice and support regarding medical revalidation, registration, and regulatory enquiries.
- Built strong product and policy knowledge to resolve complex customer queries accurately.
- Delivered professional, customer-focused service while handling sensitive information confidentially.
Various Temporary Customer Service Jobs
Various
2010.06 - 2012.02
- Undertook a variety of temporary customer service and administrative assignments, quickly adapting to new systems, teams, and business environments.
- Developed strong flexibility, communication, and problem-solving skills across multiple sectors.
Administrative Officer
Child Maintenance & Enforcement Commission
2009.05 - 2010.05
- Managed child maintenance cases, gathering and assessing financial information from clients.
- Calculated maintenance liability based on legislation and supporting evidence.
- Negotiated realistic and sustainable payment arrangements with clients.
- Maintained detailed and accurate case records using multiple IT systems.
- Delivered sensitive customer interactions with professionalism, empathy, and impartiality.
Customer Advisor
Barclays Bank PLC, Quays
2004.04 - 2009.05
- Delivered high-quality telephone banking support, handling account enquiries, payments, and complaints.
- Resolved customer issues efficiently while maintaining compliance with banking regulations and security procedures.
- Mentored new colleagues by providing call coaching, guidance, and ongoing support.
- Completed a six-month secondment within the Recruitment Team, contacting prospective employees and supporting recruitment administration.
- Consistently demonstrated strong customer service, communication, and relationship-building skills.
Customer Service Assistant
Halifax PLC, HBOS
2001.02 - 2004.04
- Delivered front-line customer service within a busy retail banking branch.
- Processed cash transactions accurately and balanced tills at the end of each shift.
- Identified opportunities to generate sales referrals through customer interactions.
- Held responsibility for branch cash floats and deputised for the Senior Cashier when required.
- Replenished and balanced branch ATMs in accordance with security procedures.
- Built a reputation for reliability, accuracy, and excellent customer service.
Education
A-Levels -
Ashton 6th Form College
Ashton under Lyne1994
GCSEs -
Audenshaw High School
Audenshaw1992
Skills
Customer Service Excellence
General Administration
Communication & Interpersonal Skills
Relationship Building
Coaching & Mentoring
Negotiation & Conflict Resolution
Decision-Making & Problem Solving
Analytical Thinking
Attention to Detail
Record Keeping & Data Accuracy
Empathy & Active Listening
Teamwork & Collaboration
Adaptability & Resilience
Multi-channel Customer Support (Telephone, Email & WhatsApp)
Timeline
Contact Centre Advisor
Citizens Advice Manchester
2025.02 - Current
Admin Officer
Ministry of Justice (Employed by Brook St UK Ltd Until 09/2019)
2013.09 - 2025.02
Customer Services Advisor
Serco (employed by Brook Street (UK) Ltd
2013.07 - 2013.08
Customer Service Representative
General Medical Council, GMC
2012.03 - 2013.06
Various Temporary Customer Service Jobs
Various
2010.06 - 2012.02
Administrative Officer
Child Maintenance & Enforcement Commission
2009.05 - 2010.05
Customer Advisor
Barclays Bank PLC, Quays
2004.04 - 2009.05
Customer Service Assistant
Halifax PLC, HBOS
2001.02 - 2004.04
A-Levels -
Ashton 6th Form College
GCSEs -
Audenshaw High School