Fadima Thompson
London
Summary
Dedicated customer service professional with 8 years extensive experience in customer relations enhanced by effective communication skills combined with excellent data entry capabilities. Previous experiences demonstrated a proven ability of exceeding targets and detailed organisational practices with analytical problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact centre advisor
Transport For London
London
06.2023 - 12.2024
- Respond to all types of customer inquiries. Taking ownership with a proactive and positive approach to providing first-time resolution and customer satisfaction using excellent customer service skills.
- Handling customer email correspondence
- Application assistance, general queries, and refunds.
- Always working in line with GDPR to ensure compliance with data protection and information safety
- Record, store, input & update information into the relevant system and ensure all records and systems are up to date.
- Performance targets including SLA's/targets/KPIs
Sales specialist
Andrews Sykes
London
09.2022 - 04.2023
- Process sales administration and invoicing to a high-quality standard, ensuring that customer requirements and any service level agreements and contractual obligations are met
- Use market intelligence to proactively seek new sales leads
- Proactively support and drive the activities of the External Sales Team
- Make targeted outbound telesales calls to create qualified leads for the External Sales Team or to directly win orders, as appropriate
Business Development Executive
Action Coach
Surrey
11.2019 - 05.2022
- Use a telephone to generate & book appointment
- Business planning
- Use of IT, Excel & Word document
- Keeping on top of administrative tasks – such as updating CRM updates
- Presentations and demonstration for potential clients
Business Administration assistant
VFS Global
London
10.2017 - 09.2019
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Completed daily billing, collections and reporting duties.
Customer Service Advisor
Halifax
London
05.2015 - 09.2017
- Advising, selling and servicing products such as bank accounts, loans, credit cards and general insurance using great customer service skills face to face, verbal or written
- Making outbound and taking in bound collections calls and negotiating payment plan
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
Education
A-Levels - Business, English Language & Literature
Christ The King Sixth Form College
London, ENG7 GCSEs A-B - English A, Mathematics B
Eltham Hill School
London, ENGSkills
- Outstanding interpersonal skills
- Strong customer focus
- Ability to work well within a team
- IT: Proficient in Microsoft word & PowerPoint
- Reliable with an excellent attendance record and timekeeping
- Good presentation skill
- Excellent analytical skill
- Call handling expertise
Certification
- TLP Digital marketing Certificate
References
Available upon request
Timeline
Contact centre advisor
Transport For London
06.2023 - 12.2024
Sales specialist
Andrews Sykes
09.2022 - 04.2023
Business Development Executive
Action Coach
11.2019 - 05.2022
Business Administration assistant
VFS Global
10.2017 - 09.2019
Customer Service Advisor
Halifax
05.2015 - 09.2017
A-Levels - Business, English Language & Literature
Christ The King Sixth Form College
7 GCSEs A-B - English A, Mathematics B
Eltham Hill School
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