KIMIA DAVANI
Gateshead
Summary
Outgoing and determined graduate with excellent communication skills. Capable of meeting deadlines and working under pressure with diligent and well-organised mentality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact Centre Advisor
Northern Powergrid
01.2024 - Current
- Answering calls to assist customers with various queries, ensuring clarity and support throughout the process
- Booking appointments, assisting with applications and constantly working towards delivering a 10/10 service
- Completing administrative tasks using multiple tools and systems provided by the company, ensuring efficient workflow.
- Collaborating with different departments to follow up on applications and resolve customer inquiries effectively.
- Handling and resolving customer complaints
Host/Waitress
Bella Italia
02.2023 - 11.2023
- Managed guest inquiries and reservations, providing excellent customer service.
- Greeted customers and monitored the front entrance.
- Assisted servers and took orders to enhance dining experience.
Waiting/Bar Staff
Port of Call
10.2021 - 09.2022
- Served food and drinks in a fast-paced environment, ensuring guest satisfaction.
- Maintained operational fluidity and cleanliness.
Formulation and Marketing Intern
Hexis Lab LTD
09.2020 - 09.2022
- Developed formulation for various personal care and cosmetic products
- Analyzed market data and created social media posts for brand
- Created new research plans using various equipments in the lab
- Helped with introduction of new products to UK, EU and UAE market
- Completed safety and COSHH forms
Sales Assistant
FootLocker
04.2021 - 10.2021
- Provided product advice and upsold accessories, ensuring customer satisfaction.
- Completed regular training to stay updated on company policies.
Events Staff
Quayside Exchange
02.2020 - 05.2020
- Supported large events and maintained cleanliness post-events.
- Served food and drinks while ensuring safety protocols were followed.
- Assisted event manager in achieving revenue goals set for events and catering.
- Collaborated with event organizers to plan and execute successful events
Volunteering
Mind Charity Shop
02.2015 - 05.2015
- Received goods and displayed on shelves quickly in limited amount of time
- Excelled at problem solving and adaptability to do other jobs during busy periods
Education
Bachelor of Science - Cosmetic Science
University of Sunderland
Sunderland07.2022
A-Levels - Biology, Chemistry, Maths, Persian
PIS School
Tehran09.2018
AS-Level - Started AS-Levels
Cherwell College
Oxford09.2016
GCSE's - 12 Passes Including Maths, Science And English
Fulneck School
Leeds09.2015
Skills
- Computer literate; Word, Excel, PowerPoint, Adobe Photoshop, Illustrator, Dimensions, SPSS, ImageJ, CRM, etc
- Problem solving
- Outstanding customer service
- Strong communication
- Bilingual
- Team player
- Strong multitasking
Certification
Full UK Drivers license
Sunderland Professional award (Silver)
Barista Certificate (95% test results)
Timeline
Contact Centre Advisor
Northern Powergrid
01.2024 - Current
Host/Waitress
Bella Italia
02.2023 - 11.2023
Waiting/Bar Staff
Port of Call
10.2021 - 09.2022
Sales Assistant
FootLocker
04.2021 - 10.2021
Formulation and Marketing Intern
Hexis Lab LTD
09.2020 - 09.2022
Events Staff
Quayside Exchange
02.2020 - 05.2020
Volunteering
Mind Charity Shop
02.2015 - 05.2015
Bachelor of Science - Cosmetic Science
University of Sunderland
A-Levels - Biology, Chemistry, Maths, Persian
PIS School
AS-Level - Started AS-Levels
Cherwell College
GCSE's - 12 Passes Including Maths, Science And English
Fulneck School
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