David Sadler

Excellent organisational ability, working well under pressure, managing resources to meet customer requirements and tight deadlines.

Problem solver, using logical and innovative thinking. This has proved invaluable throughout my work experience, allowing me to be adaptable to changing s

Progressed from Gas Engineer, Technician, Contract Supervisor, before moving into a Service Delivery Manager role in 2015

Leading a team of 8 administrators, and 32 Gas Engineers to deliver high performance and contractual agreements for several clients covering north west and Wales

Ensure debt is kept to a minimum and chase any outstanding debts with Clients

Provide technical support for engineers and monitoring workloads, ordering parts, sending referrals and submitting engineers wages

Ensuring service compliance is met and service programmes are running smoothly and efficiently

Delivering tool box talks and discus any engineer issues and training managers and supervisors

Dealing with Customer complaints as and when they present themselves, deal with complaints effectively and efficiently to ensure a positive conclusion.

Dealing with Staff Lateness/sickness reporting

Liaising with Clients for any contractual issues regarding repairs

making sure K.P.I’s are monitored and kept within client agreements.

Leading a team to ensure tasks runs smoothly and efficiently and all KPI targets are met.

• Created action plans for timely resolution of technical risks, issues and conflicts.
• Nurtured team's technical skills and knowledge by offering ongoing training.
• Trained new and junior staff in [Area of expertise].
• Oversaw variety of projects simultaneously, managing deadlines and expectations.
• undertaking industry leading technical training