Martyn Kay

• Generated monthly and quarterly forecasts of team costs and project revenues.
• Drove continuous improvement, analysing customer feedback to identify trends and gaps in service offering.
• Sought opportunities to establish extra value for customers continuously, boosting client satisfaction levels.
• Oversaw team of 30 to plan and deliver activities that constantly met and exceeded customer SLAs.

• Offered meticulous attention to detail in all styem fault-finding and troubleshooting, ensuring accurate error diagnosis.
• Managed varied day-to-day system servicing and repair duties, from service and repair to installs .
• Maintained thorough records and timesheets of all work completed for comprehensive company reference.
• Delivered faultless customer service throughout domestic jobs, clearly explaining required repairs and completing efficiently.

• Attended out-of-hours calls promptly to maintain excellent service provisions.
• Advised customers with boiler breakdowns on repair and replacement options.
• Replenished imprest stock to maintain adequate stock levels to efficiently carry out work.
• Mentored junior team members to develop applied technical abilities.

• Kept accurate company records, upholding compliance with regulations and company policies.
• Maintained smooth operations through careful management of office workflow and administrative processes.
• Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
• Supervised budgets and timelines, ensuring progress met project scope targets.
• design and execution of large projects and boiler eco schemes

• Effectively diagnosed and repaired varied heating and plumbing issues, from combi boilers installation to Bathroom installation
• Delivered faultless customer service throughout domestic jobs, clearly explaining required repairs and completing efficiently.
• Liaised with contracts manager to ascertain daily targets, working tirelessly with continued attention to quality standards to exceed specified demands.
• Maintained thorough records and timesheets of all work completed, for comprehensive company reference.

• Communicated with customers to explain correct operation of gas appliances and importance of regularly servicing gas applinces.
• Advised customers about best appliances to install based on needs.
• Participated and provided out of hours emergency services when necessary.
• Promoted excellent customer service for both internal and external service users and stakeholders.

• Effectively diagnosed and repaired varied heating and plumbing issues, from boiler systems to Bathrooms
• Delivered faultless customer service throughout domestic jobs, clearly explaining required repairs and completing efficiently.
• Liaised with contracts manager to ascertain daily targets, working tirelessly with continued attention to quality standards to exceed specified demands.
• Maintained thorough records and timesheets of all work completed, for comprehensive company reference.

Completed apprenticeship as a gas engineer