Andres Nasir Ud Daula Jumshad

• Ability to demonstrate to work under pressure and challenging environment yet stay professional and friendly towards the staff.
• Ability to demonstrate excellent communication skills, both verbally and written.
• A good work ethic and attendance record.
• Knowledge of Microsoft Word, Excel and Outlook.
• Ability to work as part of a team.
• Ability to encourage, coach and guide Drivers to achieve the standards and levels of performance expected by the company.
• Being conversant with the rules and regulations for Drivers including Drivers Hours Regulations is highly desirable.

Duties include:

• Manage Routes under their control to the required levels of performance in either EWT or On Time performance ensuring company targets are achieved as a minimum and exceeded where possible.
• To be fully conversant with the iBus control strategies and complete role-specific paperwork, eg, mileage tracker/mileage app, event logs, code blue or red, GDiS, radio fault log, curtailment sheets, FNOL, as and when required.
• Accurately record and log incidents details of lost mileage in line with company procedures.
• Liaise with Engineers, Senior Controllers, Performance Managers, TfL, NMCC, TSG and London Bus Officials with regards to service disruptions, to meet the required performance standards.
• Ensure that all company rules and regulations are adhered to and communicate incidents that may affect operations to appropriate Managers and Directors.
• Responsible for providing clear instructions at all times to Performance Drivers, ensuring that they fully understand what is required and what has been asked.
• To support Drivers in maintaining good customer relations, ensuring all enquiries and complaints are dealt with promptly and effectively to ensure a high standard of customer service.
• To provide an efficient, regular and high-quality bus service by supervising services and staff at terminals, garages and intermediate points along the routes.
• To develop a good working relationship with Drivers and other support staff.
• Have a duty of care for the health and safety of yourself and your colleagues at all times, including a duty to report unsafe acts or omission to safety.
• To be able to attend work as shift pattern / rota with early, middle, andlate including late evenings Monday to Sunday

• Organized and established a highly profitable hotel and holding company and led the business to growth in excess of as many as 6 properties, £2,,000,000 in assets, and £1,000,000 in mortgages
• Hotel reached profitability within 13 months, more than 15 months ahead of schedule
• Duties involved as follo
• Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis
• Attend to Guests' enquiries, requests, complaints and compliments
• Monitor departmental costs to ensure performance against budget
• Ensure proper training and procedures are in place to ensure provision of quality services
• Attend to crisis or emergency situations and perform service recovery
• Record the details of events in Duty Manager Log Book and to take necessary actions
• Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue
• Monitors Front Office personnel to ensure guests receives warm attention and personal recognition
• Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them
• The ability to display a high degree of professionalism and integrity as befitting a member of management
• Overseeing the effective delivery of front desk activities, including guest check in/check out and individual and corporate reservations
• Preparing revenue reports for use by senior management as well as completing auditing using Innsite software
• Managing rota schedules and delivering training to ensure the highest of standards are maintained
• ACHIEVEMENTS:
• Substantially reduced overhead and operating costs through staff reduction and the closing of an underperforming office
• Improved product partnered relationships
• Launched two new products and established two new technology driven channels that generated twice the revenue as compared to last 4 years
• Acquired two properties per year to improve profit level, and expanding he business ti long contracts as builders, and term students.

Experienced in driving buses since 2008, started as a non-PCV holder in Arriva Woodgreen, till March 2009, moved to First Groups in Westbourne Park for 6 months.

This was a customer-facing role where I was expected to answer customer queries, make announcements over the public address system fitted to our vehicles, and deal with a variety of situations as part of my day-to-day role. It is therefore essential to communicate effectively and deal with people in a tactful, confident, and professional manner.