David Pye
Photographer
Swanage,Dorset
Summary
Accomplished professional with extensive expertise in mediation, customer-focused strategies, and impartial judgement. Demonstrates mastery in diplomacy and legal compliance, with a profound understanding of organisational governance and public policy. Skilled in data protection law, ethical conduct, and consumer law awareness, ensuring regulatory compliance and effective case handling. Proficient in public administration and National Regulatory Authority practices, driving service improvement through strategic legal research and policy interpretation. Committed to upholding consumer rights with exceptional report-writing and communication skills.
Seasoned professional with focus on resolving complex disputes and providing fair, impartial solutions. Skilled in analysing detailed information and communicating decisions clearly and empathetically. Committed to upholding integrity and fostering trust in challenging situations.
Overview
43
43
years of professional experience
Work history
Housing Ombudsman Tenant Liason
Voluntary Committee Member
On line, On line
01.2024 - Current
- Guided individuals through complaint processes to ease their concerns.
- Strengthened relationships amongst conflicting parties by facilitating dialogues.
- Delivered presentations at workshops, enhanced awareness on ombudsman role and functions.
- Conducted investigations, ensured compliance with regulations.
- Provided advice on rights and responsibilities to complainants, improved understanding of the process.
- Improved public trust by resolving complaints impartially.
- Reviewed policies, improved fairness in institutional procedures.
Housing Association Scrutiny Panel member
Stonewater Housing Ltd
On line, On line
07.2013 - 10.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
University lecturer
Greenwich University at Kent College
Royal Tunbridge Wells, Kent
06.1996 - 10.2019
- Worked closely with university administration ensuring compliance with academic standards.
- Mentored junior faculty members aiding their professional development.
- Attended conferences to network with other professionals in field.
- Utilised multimedia technology to enhance classroom instruction and presentations.
- Assessed students' performance through assignments and exams, providing constructive feedback.
- Engaged in research to further knowledge in discipline.
- Conducted seminars that stimulated intellectual discussions among students.
- Supervised students' dissertations for successful completion of their degrees.
College lecturer
University of the Arts London
London, City of London
08.1990 - 07.1996
- Assessed student progress through regular tests and evaluations, facilitating targeted improvements.
- Promoted a respectful and vibrant classroom environment enhancing student's motivation towards the subject matter.
- Participated actively in faculty meetings, contributing valuable insights towards policy-making decisions.
- Contributed significantly towards departmental administration tasks including scheduling, curriculum development, and committee responsibilities.
- Conducted research to stay current with developments in respective academic fields.
HM Armed Services
Army Air corps
UK, UK
02.1983 - 03.1985
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
MA Communication, Culture & History of Photography - Communications Arts
09/2021 - 10/2022
Bachelor of Arts - Journalism (Sport Journalism & Sports Science Studies)
10/2019 - 07/2022
Post Grad. Diploma of Higher Education (PGCE) - Education
09/1992 - 07/1993
Bachelor of Arts - Photography Film Radio & Television Degree
09/1987 - 07/1990
A levels Political History, Geography, Photography - A level studies
09/1986 - 07/1987
Skills
- Mediation proficiency
- Customer-Focused approach
- Impartial judgement
- Diplomacy mastery
- Legal compliance knowledge
- Organisational governance understanding
- Sensitivity awareness
- Public policy understanding
- Data protection law understanding
- Ethical conduct understanding
- Awareness of consumer law
- Regulatory compliance
- Case handling
- Public administration
- National Regulatory Authority practices
- Service improvement strategies
- Legal research
- Policy interpretation
- Consumer rights
- Report-writing
- Communication proficiency
- Critical evaluation
- Ethical judgment
- Cultural awareness
- Interpersonal communication
Accomplishments
- Collaborated with team of Scrutineers in development of corporate governance & policy stearing.
Full UK Driving Licence
No endorsments.
Timeline
Housing Ombudsman Tenant Liason - Voluntary Committee Member
01.2024 - Current
Housing Association Scrutiny Panel member - Stonewater Housing Ltd
07.2013 - 10.2024
University lecturer - Greenwich University at Kent College
06.1996 - 10.2019
College lecturer - University of the Arts London
08.1990 - 07.1996
HM Armed Services - Army Air corps
02.1983 - 03.1985
University of Sussex - MA Communication, Culture & History of Photography, Communications Arts
09/2021 - 10/2022
University of Brighton - Bachelor of Arts, Journalism (Sport Journalism & Sports Science Studies)
10/2019 - 07/2022
University of Greenwich - Post Grad. Diploma of Higher Education (PGCE), Education
09/1992 - 07/1993
University of the Arts - Bachelor of Arts, Photography Film Radio & Television Degree
09/1987 - 07/1990
City College of Further Education - A levels Political History, Geography, Photography, A level studies
09/1986 - 07/1987