Andrew Carpenter
Dunfermline,United Kingdom
Summary
Versatile professional with a strong foundation in leadership, customer service, and conflict resolution. Demonstrates expertise in mediation, family support, and child protection training, complemented by advanced communication skills and empathy. Proficient in manual handling, stock rotation practices, and order picking and packing, ensuring operational efficiency. Adept at delivering constructive feedback and fostering effective networking relationships while maintaining a client-centred approach. Committed to ethical practices in decedent care and mourning customs awareness with flexible working hours and time consciousness.
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Compassionate individual with strong interpersonal and organisational skills, well-suited for Welfare Officer role. Demonstrates excellent communication and problem-solving abilities, bringing supportive approach to addressing needs and challenges. Committed to fostering positive impact on individuals and communities through dedicated welfare support.
Overview
34
34
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Night Ambulance Crew (Undertaker)
Coop Funeral care
Dunfermline, Fife
01.2019 - Current
- Ensured comfort for grieving families with empathetic communication.
- Achieved timely preparations by assisting embalmers and morticians.
- Dressed bodies appropriately, respecting religious and cultural preferences of deceased individuals' families.
- Helped prepare bodies for viewings; demonstrated meticulous attention to detail.
- Kept accurate records for the efficient management of funeral home operations.
- Helped set up viewing rooms for grieving family's comfort.
- Transported bodies to the morgue, ensured respectful handling at all times.
- Dressed deceased in chosen clothing and transported bodies to casket.
- Contacted relevant parties to arrange transportation of bodies from place of death to funeral home.
- Used cosmetic techniques to prepare deceased for funeral services.
Welfare Officer
Defence Medical Welfare Service
Fife, Scotland
08.2017 - 02.2018
- Working with charities to help veterans with many aspects of their lives. Visiting veterans at home or anywhere else to assess their situation.
- Coordinated welfare programmes, resulting in better service delivery.
- Fostered good relationships with clients through empathetic communication.
- Collaborated with social services teams, strengthening overall support system.
- Achieved successful mediation with challenging cases by utilising conflict resolution skills.
- Handled sensitive information confidentially to maintain client trust and privacy.
- Helped service users to gain ability to function independently in society.
Mediator
Sacro
Kirkcaldy, Fife
03.2003 - 10.2016
- Trained mediator dealing with various types of conflict in the community.
- Maintained detailed records of all mediations to ensure transparency and accountability.
- Managed difficult conversations to promote open communication and mutual understanding.
- Conducted meaningful follow-ups after mediation sessions; ensured successful implementation of agreements.
- Arranged meetings between conflicting parties to discuss issues and find common ground.
- Identified underlying issues within disputes, facilitated smoother negotiations process.
- Handled complex multi-party mediations with expertise and professionalism.
- Resolved disputes as independent and objective party.
Care Worker
Various
Fife
01.2002 - 04.2004
- Worked in the care sector with adults with disabilities, children in care 5-12yo and 12 to 18yo. Care home with the elderly.
- Managed household chores, created a clean environment.
- Supported patients with mobility issues, promoted independence.
- Facilitated social activities for the elderly, reducing feelings of isolation and loneliness among them.
- Provided emotional support to patients, improved mental well-being.
- Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
- Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
- Liaised effectively with multidisciplinary team members, ensured seamless provision of care services.
- Aided in bathing, dressing and continence support.
- Assisted individuals with daily activities to facilitate independent living.
Junior Buyer
Fasco Distribution
Dalgety Bay, Fife
06.1992 - 05.2000
- Storeman, checking and replenishing stock, making up customers' orders, taking sales calls from customers then became a buyer for the company. Purchasing all stock items and attending suppliers trade shows.
- Boosted efficiency by streamlining purchasing processes.
- Resolved order discrepancies promptly, minimising business disruption.
- Reduced costs by maintaining strong relationships with key suppliers.
- Supported the senior buyer in complex negotiations, securing beneficial outcomes for the company.
- Handled returns and complaints efficiently, maintaining positive vendor relationships.
- Managed purchase orders, ensuring timely delivery of goods.
- Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
Education
Scottish Higher - Social Care
Carnegie Campus
Dunfermline 08.2001 - 08.2002
Diploma of Higher Education - Welfare of Veterans.
Institute of Welfare.
Stoubridge, England 08.2017 - 03.2018
Accredited Mediator - Family/ Community mediation
Scottish Community Mediation Network
Scotland, United Kingdom 03.2003 - 10.2016
Skills
- Leadership
- Driving
- Mediation
- Stocking
- Communication skills
- Customer service
- Advanced listening
- Empathy display
- Constructive feedback delivery
- Mourning customs awareness
- Decedent care ethics
- Flexible working hours
- Time consciousness
- Stock rotation practices
- High energy levels
- Manual handling expertise
- Picking and packing
- Customer Service
- Picking
- Order picking and packing
- Effective networking
- Social services reporting
- Patient listening
- Non-Judgemental approach
- Mediation proficiency
- Family support understanding
- Child protection training
- Client-Centred approach
- Conflict Resolution
- Family mediation
Certification
- Driving Licence
- October 1994 to December 2031
- Full UK driving licence.
Affiliations
- Family, Football, Friends.
Accomplishments
Praise from clients, members of the public and employers for the job I do.
Personal Details
- Driver's License: A, AM, B, B auto, B1, C1, C1E, Cars, D1, D1E, Minibuses
- Total years of experience: 32
Timeline
Night Ambulance Crew (Undertaker)
Coop Funeral care
01.2019 - Current
Diploma of Higher Education - Welfare of Veterans.
Institute of Welfare.
08.2017 - 03.2018
Welfare Officer
Defence Medical Welfare Service
08.2017 - 02.2018
Accredited Mediator - Family/ Community mediation
Scottish Community Mediation Network
03.2003 - 10.2016
Mediator
Sacro
03.2003 - 10.2016
Care Worker
Various
01.2002 - 04.2004
Scottish Higher - Social Care
Carnegie Campus
08.2001 - 08.2002
Junior Buyer
Fasco Distribution
06.1992 - 05.2000