David O'Sullivan
Stoke Newington,London
Summary
Currently serving as People Services Manager, focusing on policy updates, staff well-being initiatives, and employee relation cases and organisational project implementation.
Emotionally intelligent HR professional accomplished in cultivating welcoming and inclusive work culture. Addresses human resources challenges with pragmatic solutions. Trained in conflict resolution, employee relations and benefits administration.
Enthusiastic and eager to support high-quality HR operations in dynamic hands-on role. Growth-oriented individual with strong communication and collaboration skills. Versed in compensation and benefits administration.
Perceptive HR Business Partner skilled in evaluating business operations and implementing actionable workforce improvements. Tracks workforce performance, feedback and KPIs and reports on findings to reduce inefficiencies. Superior analytical skills coupled with strong business acumen.
Additionally before I embarked into my People services role, I was a Experienced manager in supported housing and assessment centers, with a proven track record in overseeing complex needs services. I Successfully led the No One Living on the Streets initiative and managed outreach functions for St Mungo’s, enhancing support for long-term rough sleepers. Developed and implemented service specifications for innovative housing solutions, including Bently House, catering to vulnerable individuals transitioning from homelessness.
Overview
22
22
years of professional experience
Work history
People Services Manager
The Passage
12.2023 - Current
- Collaborated with management to identify staffing needs and recruit suitable candidates for various positions within the charity
- Developed and implemented effective orientation programs for new hires
- Served as a point of contact for employee concerns
- Identified training needs and facilitated professional development opportunities for staff
- Implemented performance appraisal systems
- Developed and communicated HR policies and procedures
- Assisted in the management of salary structures, benefits packages, and employee incentives
- Collaborated with leadership to align HR strategies with organizational goals
- Ensured compliance with legal regulations and charity-specific policies
- Analyzed HR metrics to assess workforce trends
- Acted as a liaison between staff and management.
- Boosted leader capability through effective coaching and advising.
- Oversaw disciplinary, performance and absence management for [Number] employees.
- Mitigated litigation risk, ensuring compliance with applicable employment laws and regulations across various activities.
- Streamlined HR processes resulting in time and cost savings.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
The Passage Montfort & Bentley House service manager
The Passage
04.2019 - 12.2023
- Supported staff in conducting comprehensive assessments and developing personalized support plans for residents
- Assigned key workers to oversee resident progress and coordinate services
- Provided assistance in securing stable housing options
- Responded to incidents and offered debriefs and reflective practice
- Collaborated with healthcare providers to ensure residents received necessary medical care
- Established protocols for responding to crises or emergencies
- Fostered connections between residents and local community resources
- Oversaw a team of 10 staff members
- Implemented systems for tracking resident progress
- Advocated for the rights of homeless clients
- Managed financial resources effectively
- Built partnerships with other organizations
- Coordinated efforts with law enforcement, hospitals, and social service agencies.
Manager of Single homeless advice and outreach service
St Mungo’s
01.2018 - 02.2019
- Recruited, trained, and supervised a team of 8 staff members
- Oversaw the strategic planning and implementation of outreach services
- Coordinated with local agencies, community organizations, and service providers
- Ensured compliance with KPIS and CHAIN recording
- Monitored and evaluated service delivery
- Fostered a positive work environment
- Facilitated ongoing professional development opportunities for staff.
Service Manager Mare Street Hostel
St Mungo’s
04.2017 - 01.2018
- Line managed 6 staff members
- Managed the health and safety of the building and the services
- Managed relationships with key referral agencies
- Supported staff in conducting comprehensive assessments and developing personalized support plans for residents.
Deputy Manager assessment hub and Reconnection Staging post
St Mungo’s, NSNO and NLOS
04.2013 - 04.2017
- Ensured that residents received high-quality support, care, and advice
- Carried out effective and reliable assessments
- Developed performance targets and quality control measures
- Supported staff by setting clear objectives and holding individual supervisions
- Ensured good communication between staff
- Responsible for ensuring services met contract and best practice requirements
- Responsible for good and effective liaison with outside agencies.
Senior Project (Specialist Substance Misuse) worker
St Mungo’s
01.2008 - 01.2013
Project Worker
St Mungos
01.2006 - 01.2007
Voluntary Youth Work
01.2004 - 01.2005
Education
Higher National Diploma - Institute of Leadership and Management
Blue Edge Training
London, England 05.2023 - 05.2025
CIPD Level 5 Apprenticeship - CIPD
BPP University
London 05.2025 -
Skills
- Resilience under pressure
- HRIS proficiency
- Policy deployment
- Budgeting expertise
- Strategy implementation
- Homelessness
- Supervision of staff
- Report writing
- Team Management
- Disciplinary and investigation
- Delivering Training
- Good Communicator
- Empathy and Compassion
- Communication Skills: Effective verbal and written communication for interacting with residents, staff
- Crisis Management
- Cultural Competency:
- Financial Management
- Strategic Thinking
- Change Management
- Coaching and Development
- Recruitment and Talent Management:
- Project Management Skills
Custom
- PIE and trauma informed care for service managers
- Safeguarding training
- ILM - Leadership and management training
- Health and safety training
- Suicide prevention training
- Equality and diversity training
- Anti-bullying training
- First aid trained
- Naloxone trained
- Challenging behavior specialist
- Extensive knowledge and training with forensic and acute mental health / Mental Health in young adults
- Extensive knowledge within substance misuse and recovery
- Working knowledge of systems like inform, CHAIN
- Autism Awareness level 1 and 2
- Trauma, identifying, prevention and work with trauma
- Motivational Interviewing
- Housing benefit portal and Universal credit
- Gang affiliation and County Lines
Personal Information
Date of birth: 05/25/82
Timeline
CIPD Level 5 Apprenticeship - CIPD
BPP University
05.2025 -
People Services Manager
The Passage
12.2023 - Current
Higher National Diploma - Institute of Leadership and Management
Blue Edge Training
05.2023 - 05.2025
The Passage Montfort & Bentley House service manager
The Passage
04.2019 - 12.2023
Manager of Single homeless advice and outreach service
St Mungo’s
01.2018 - 02.2019
Service Manager Mare Street Hostel
St Mungo’s
04.2017 - 01.2018
Deputy Manager assessment hub and Reconnection Staging post
St Mungo’s, NSNO and NLOS
04.2013 - 04.2017
Senior Project (Specialist Substance Misuse) worker
St Mungo’s
01.2008 - 01.2013
Project Worker
St Mungos
01.2006 - 01.2007
Voluntary Youth Work
01.2004 - 01.2005