David Moule
Kidderminster
Summary
Energetic Fast Food Shift Team Leader focused on team collaboration and operational excellence. Managed shifts, ensuring smooth service and high customer satisfaction. Skilled in training staff, boosting morale, and maintaining positive work environment.
Driven and resourceful individual with strong leadership skills and knack for problem-solving seeks to contribute to fast-paced team. Demonstrates excellent communication and customer service abilities, complemented by organisational and time-management skills. Aims to improve team performance and customer satisfaction.
Motivated hospitality worker thrives in fast-paced settings. Committed to quality and customer service standards.
Overview
3
3
years of professional experience
Work history
Fast food shift team leader
Kfc
Kidderminster, worcestershire
05.2023 - Current
- Handled customer complaints proactively, resulting in improved customer relations.
- Trained new employees on company policies and procedures, fostering smooth transition into team.
- Ensured compliance with health and safety regulations, promoting safe workplace.
- Followed up on employee tasks ensuring accountability among crew members.
- Improved customer satisfaction with prompt and courteous service.
- Coordinated with kitchen staff for efficient food preparation and delivery.
- Worked fast and accurately to meet customer needs and service goals.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Handled customer complaints using quick decision-making to resolve issues.
- Enhanced team performance by implementing effective shift schedules.
- Followed up on employee tasks ensuring accountability among crew members.
- Trained new employees on company policies and procedures, fostering smooth transition into team.
- Maintained cleanliness standards in dining area to ensure pleasant environment for customers.
Bus cleaner
diamond bus
Kidderminster, Worcestershire
09.2022 - 12.2023
- Applied proper cleaning techniques to restore original appearance of Buses
- Performed deep cleanings of both interior and exterior surfaces to maintain bus condition.
Education
Some College (No Degree) - IT Level 2 (hardwareP)
Kidderminster College
Kidderminster07.2022
Skills
- Decision-Making competence
- Disciplinary procedure understanding
- Positive attitude under pressure
- Quality control knowledge
- Fast food industry knowledge
- Hygiene standards enforcement
- Employee mentorship
- Team training expertise
- Drive-Thru service experience
- Cleaning procedures mastery
Timeline
Fast food shift team leader
Kfc
05.2023 - Current
Bus cleaner
diamond bus
09.2022 - 12.2023
Some College (No Degree) - IT Level 2 (hardwareP)
Kidderminster College