Work preference
Summary
Overview
Work history
Education
Skills
References
Work availability
Interests
Timeline
CustomerServiceRepresentative

David Lynn

Lower Braes, Falkirk,Scotland

Work preference

Work Type

Full time

Location preference

On-site

Important to me

Work-life balance4-day work weekPaid time offPaid sick leaveFlexible work hours

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Accomplished Customer Service Representative of 28 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

15
15
years of professional experience

Work history

Customer service representative

Concentrix
Larbert, Falkirk
11.2010 - 03.2026
  • Assisted customers in making informed decisions by providing detailed product information.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Processed inbound customer calls, providing information on service or product upgrades

Education

Higher National Diploma - accounting

forth valley colelge
Falkirk
09/1995 - 03/1998

Skills

  • Knowledge of gdpr
  • Empathy understanding
  • Effective verbal articulation
  • Patient attitude

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Interests

SPORTS

Timeline

Customer service representative

Concentrix
11.2010 - 03.2026

Higher National Diploma - accounting

forth valley colelge
09/1995 - 03/1998

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David Lynn