KATIE STEELE

Experienced customer service representative with a strong background in delivering high-quality support in fast-paced call centre environments. Skilled in handling high call volumes, resolving complex customer queries, and managing challenging situations with empathy and professionalism. Skilled in CRM systems, billing and account management, and collaborating with other departments to ensure issue is resolved. Consistently meets performance targets. Working with an AI system to deliver faster communication with customers. Travelled to collaborate with diverse companies, presenting and demonstrating AI systems.

Delivered high-quality customer service in a fast-paced call centre, handling high call volumes and resolving complex customer queries. Skilled in managing accounts, negotiating payment plans, and supporting customers with outstanding debts while remaining professional, empathetic, and compliant with industry standards.

Experienced in delivering high-quality customer service in a fast-paced call centre environment, I efficiently handle a high volume of inbound calls. Resolved customer queries with empathy and professionalism. Skilled in communication and problem-solving, I remain calm under pressure while managing challenging situations. Skilled in CRM systems and committed to following company protocols, I consistently ensure customer satisfaction and meet performance targets. Supported the development of new advisors by floor walking, offering guidance and sharing comprehensive knowledge to help them grow into confident and effective customer service representatives.