Results-driven Operational Problem Solver experienced in leading teams to achieve complex project outcomes. Fostered collaboration among diverse skill sets, leveraging early career mentorship from industry leaders to deliver effective solutions. Adapted swiftly to market challenges, applying resilience and learned skills to navigate business restructuring.
Overview
53
53
years of professional experience
Work History
Sales Assistant
TG Jones
Ripon, North Yorkshire
2026.03 - Current
Processed customer payments for stationery, papers, and National Lottery options, ensuring accurate transactions.
Managed stock levels through replenishment of existing lines, intake from deliveries, and organised storage in the stock room.
Addressed customer enquiries by providing prompt responses to questions about products and services, enhancing customer satisfaction.
BP Forecourt Cashier
Adhaven
Kendal, Cumbria
2022.11 - 2025.11
Handled cash, credit card, and voucher payments, ensuring accurate financial records to support operational integrity.
Processed cash, cheque, and card payments, facilitating seamless transactions for customers.
Updated daily records to accurately track sales and payment totals, contributing to financial transparency.
Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
Used POS machines to scan items and process transactions.
Daily cash reconciliations at the end of shift to balance
Executed stock pull forwards continuously to optimise impulse sales opportunities
Owner
Carters Mounts/ Carters Product Photography
Grange over Sands, Cumbria
1982.07 - 2024.03
Over the years developed a key customer supply list that included the Late Queen Elizabeth's Platinum and Diamond celebrations.
Supplied products to Royal Palaces and Highgrove, ensuring quality standards were met.
Supply to The Celtic Manor, The R and A, The Belfry and 3 Open Championships
Supply to Al Basti/ Boodles/at Newmarket Race Course, Chester, Wetherby and The Jockey Club
Handled all inflow of goods for such and nationwide despatches
Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
Controlled expenses and allocated financial resources to reach budget goals.
Built successful business culture focused on performance optimisation and goal attainment.
Negotiated contracts with suppliers, securing cost-effective deals and improving profit margins.
Cultivated a loyal customer base by delivering exceptional after-sales support and handling complaints effectively.
Delegated tasks and monitored performance and workflow to meet daily demands.
Led a team of employees, fostering a culture of excellence, teamwork, and continuous improvement.
Production Controller
Kitchens of Sara Lee
Bridlington, East Yorkshire
1978.08 - 1982.06
Production Controller was the final job after being constantly moved through from Stores Manager, Store Manager and Sales Forecasting, All Stores internal and External (Frigoscandia, 28000 pallets),UK Distribution Mgmt , Marks and Spencer UK Product Manager
Managed inventory levels and ordered supplies to ensure uninterrupted production.
Supported decision-making and growth planning activities by generating and sharing production reports with management teams.
Calculated quantities of materials needed at specific intervals for seamless manufacturing, construction or other production programmes.
Implemented cost-saving measures without compromising on product quality.
Modified production schedules in response to customer orders and fluctuations in production capacity.
Communicated production plans and targets to employees and aligned resources towards meeting target objectives.
Handled transport of finished products to warehouses or clients, creating space for additional production activities.
Assessed manufacturing processes to identify inefficiencies and recommended actionable improvements.
Planned manufacturing activities to manufacture high-quality products at low costs.
Graduate Entry Supervisor
Lyons Bakery
Barnsley, South Yorkshire
1973.08 - 1978.06
Supervised first computerised bulk handling systems for flour, sugar, chocolate, and liquid glucose, linking control room operations with Siemens.
Managed Flan production operations on day shift, facilitating smooth workflow.
Led team of 7 supervisors and 120 shift staff across 24-hour manufacturing operations.
Education
Bachelor of Arts - Graphic Design
Lanchester Polytechnic
Coventry
1974-01
A-Levels - O and A levels
Todmorden Grammar School
Todmorden
1969-01
Skills
Sales techniques
Customer service
Payment processing
Cash handling
Stock management
Pragmatic resource deployment
Customer empathy
Interests
Hobbies as you might guess are painting, classical style in oils
Hill walking in the Lakes with my son , ex Alpine mountaineer
My children and my grandchildren
Horses, my partner has several "Horse of the Year Show" standard