David Brown
Kingston Upon Hull
Summary
Dedicated professional with 12 years of experience in effective communication and team collaboration. Expertise in managing complex situations and building respectful relationships with colleagues and clients. Strong organizational skills complemented by a creative approach to problem-solving, ensuring timely delivery of high-quality results. Experienced in data management, report writing, and training staff, with a commitment to fostering a positive work environment.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Operations
The Drain Company
2024.01 - 2026.03
- Coordinated daily operations for smoother functionality.
- Ensured smooth operations for maximised productivity.
- Managed smooth vehicle operations, minimising breakdowns.
- Managed daily operations to increase productivity.
- Liaised between departments for smoother operations.
- Assembled components for smoother operations.
- Managed logistics operations for efficient distribution.
Self Employed
DB Services
2020.09 - 2026.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Contract administrator
Kingstown works ltd (KWL)
2022.02 - 2025.01
- Managed all aspects of contract development, resulting in smoother business transactions.
- Worked closely with procurement department to align contracts with company's procurement policies.
- Maintained meticulous records of all correspondence relating to contracts, ensuring easy access when needed.
- Ensured timely completion of project tasks by enforcing strict adherence to contract terms.
- Tracked contracts to evaluate ongoing performance and fulfilment of contract terms.
Tele-Sale Agent
ResQ
2019.06 - 2020.09
- Assured consistent performance under pressure during peak call times, delivering efficient service always.
- Proactively learned about new products to provide up-to-date information to customers.
- Improved team morale by sharing best practices in regular meetings.
- Maintained up-to-date knowledge of industry trends to provide informed recommendations.
- Displayed extensive product knowledge whilst handling customer queries.
- Adhered strictly to regulations regarding data protection and confidentiality, minimising risk of breaches.
- Built strong customer relationships with exceptional communication skills.
- Trained new recruits on effective telesales strategies, leading to quicker integration into the team.
Security Officer
ISS World/ Carillion
2016.11 - 2019.06
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Coordinated with other officers on shift changes smoothly and effectively.
- Upheld strict access controls for ensuring building security.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Area Manager
CDO Group/ Kingdom
2013.02 - 2016.11
- Managed budgets effectively, maintaining financial health of designated area stores.
- Fostered a culture of continuous improvement within the organisation.
- Promoted a positive work environment which increased employee retention rate.
- Established strong relationships with key stakeholders to enhance business growth.
- Analysed sales data regularly for informed decision-making processes.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Led multiple teams across different areas, fostering collaboration and communication.
- Trained members of the team for improved overall productivity.
- Improved team efficiency by implementing new strategies for task delegation.
- Conducted regular performance reviews, leading to increased staff satisfaction.
Security Officer
Shield Security
2011.09 - 2013.02
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Coordinated with other officers on shift changes smoothly and effectively.
- Upheld strict access controls for ensuring building security.
Retail Security Officer
SGCFM/ Tyne Tees Security
2010.06 - 2011.09
- Kept up-to-date with latest security protocols to enhance performance.
- Delivered timely reports about incidents or breaches to management, ensuring full awareness of situation.
- Ensured store safety by conducting regular security checks.
Head Chef
The Pearson Park Hotel
2007.06 - 2010.04
- Maintained exemplary hygiene standards in the kitchen area.
- Trained junior staff for optimal performance and skill development.
- Delivered consistently tasty meals by adhering to recipe instructions.
- Collaborated with suppliers for fresh and quality ingredients procurement.
- Upheld health and safety regulations at all times in the kitchen.
- Developed seasonal menus to offer variety and freshness in dishes served.
- Oversaw quality control measures, maintained consistency across all dishes served.
Education
High School - School
Winifred Holtby School
2002.01 - 2007.04
NVQ Level 2 - Food & Catering
Hull College
2007.01 - 2009.04
BA Hons Degree - Business Management
Hull University
2017.01 - 2019.04
Skills
- Time efficiency
- Communication proficiency
- Customer Service
- Leadership skills
- Product knowledge
- Equipment Maintenance
- Strategic planning
- Training and Development
- Microsoft Office Suite
- Invoicing
- Customer relationship building
- Advanced typing speed
- Attention to Detail
- Order processing
- Telephone etiquette
- Records management
- Reporting and documentation
- Written and verbal communication
- Results-driven
- Strategic decision-making
- Record-keeping
- E-Commerce platforms
- Quality Assurance
Certification
- SIA Door Supervisor (Sept 2019)
- SIA CCTV Operative (Aug 2021)
- Highfield Level 3 Award in Emergency First Aid at Work (July 2021)
- AQA Level 1&2 Preparation for Working Life
Timeline
Operations
The Drain Company
2024.01 - 2026.03
Contract administrator
Kingstown works ltd (KWL)
2022.02 - 2025.01
Self Employed
DB Services
2020.09 - 2026.03
Tele-Sale Agent
ResQ
2019.06 - 2020.09
BA Hons Degree - Business Management
Hull University
2017.01 - 2019.04
Security Officer
ISS World/ Carillion
2016.11 - 2019.06
Area Manager
CDO Group/ Kingdom
2013.02 - 2016.11
Security Officer
Shield Security
2011.09 - 2013.02
Retail Security Officer
SGCFM/ Tyne Tees Security
2010.06 - 2011.09
Head Chef
The Pearson Park Hotel
2007.06 - 2010.04
NVQ Level 2 - Food & Catering
Hull College
2007.01 - 2009.04
High School - School
Winifred Holtby School
2002.01 - 2007.04