Carin Cross
Bridgwater,Somerset
Summary
Accomplished professional with extensive expertise in leadership and management, proficient in various in-house computer programs and financial reporting. Demonstrates exceptional communication skills, outstanding customer service, and effective time management. Proven track record in risk assessment and mitigation, cost reduction, and efficiency improvements. Adept at continuous improvement implementation, customer relationship management, and team leadership. Committed to leadership development and enhancing interpersonal communication to drive organisational success. Career goals include furthering expertise in budget management and customer service orientation while contributing to organisational growth.
Overview
24
24
years of professional experience
Work history
Operations Manager – Lufton
Suez
2020.03 - 2026.03
- I'm responsible for day to day operations, working closely with other supervisor on site we alternate weekly doing early morning shift this consists of issuing keys to drivers, gate checks ensuring they have done their checks correct. late shift making sure driver debriefs are done.
- Monitoring crews and carrying out inspections accordingly.
- Looking after allocation making sure we are month ahead, daily KPI's and making sure we are up to date with all policies.
- I have taken on HR side of job inducting and training all staff including agency staff, staff sickness reviews including disciplinaries. Processing payroll monthly, holidays and sickness.
- Issuing toolbox talks as and when required.
- Liaising with workshop to make sure all vehicles are serviced.
- Applied lean principles to operations management, reduced waste significantly.
- Implemented quality control measures, enhanced product standards.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Established clear budgets and cost controls strategies to meet objectives.
- Streamlined processes to improve and optimise office operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Operations Supervisor – Lufton
Kier
2019.10 - 2020.03
- Im reporting to Contract Manager, I'm responsible for day to day operations, working closely with other supervisor on site taking it in turns to do early morning safe start of debriefs at end of the day. Monitoring crews and carrying out inspections accordingly. I looked after allocation of agency staff and processed payroll accordingly.
- Issuing tool box talks on monthly basis.
Senior Account Manager – South West Area
Smart Solutions Recruitment
2018.07 - 2019.10
- Smart Solutions won new business with Kier MG It was my responsibly for the management and relationships with Kier MG in the SWP area. I looked after the daily running of the account, in house payroll for 150+ staff weekly, understanding the customer's demands plan how to meet these demands.
- Maintaining the company's existing relationship with the client so that they would continue to use company for business. Within this role I was responsible for applicant retention, interviewing and assessing prospective applicants, drawing up short-lists, organising interviews and inductions on site. Arranging for the Drivers coming from over UK had accommodation for the times they worked in Bridgwater.
Recruitment Consultant
Lyons Personnel
2017.03 - 2018.07
- I am responsible for placing suitable applicants into temporary work. Also making sure to attain new business within the clients we already supplied. I achieved this through having a good rapport with the clients and candidates.
Temporary Work
Fusion Recruitment
2017.02 - 2017.03
- Working at Lifeways Community Care in Taunton and Exeter covering sickness.
- I was dealing with with the recruitment of support workers arranging interviews, requesting references and applying for their DBS. Also inputting training record for the support workers on an in house system, Arranging for quotes for work to be carried out at the homes they manage.
Account Manager - Contract ended
Abatec Recruitment
2016.07 - 2017.02
- Set up an office in Bedminster, with the experience I have gained help recruit for a contract Abatec won in the area. Write job adverts and advertise roles online, Check Job websites and Social media pages daily for any new applications. Update our internet database with CV's received, telephone interview suitable candidates and arrange for them to come in and complete registration paperwork. Make sure the candidates have the correct Right to Work documents.
Driving Division – Temporary
24-7 Recruitment
2016.03 - 2016.07
- This was a temporary job to help set up a Driving desk in the Bristol area, help recruit HGV 1 & 2 drivers in Somerset. Approach potential clients and 2nd tier to other agencies in the area.
- I was responsible for placing suitable applicants into temporary &/or permanent work. In addition to this I was successful in attaining new business opportunities & liaising with clients. I achieved this through careful negotiations & use of my strong interpersonal skills that enabled me to ‘sell' effectively.
Senior Account Manager – South West Area
Smart Solutions Recruitment - Redundant
2013.12 - 2016.02
- Smart Solutions won new business with Kier MG It was my responsibly for the management and relationships with Kier MG in the SWP & Bristol area. I looked after the daily running of the account, in house payroll for 150+ staff weekly, understanding the customer's demands plan how to meet these demands.
- Maintaining the company's existing relationship with the client so that they would continue to use company for business. Within this role I was responsible for applicant retention, interviewing and assessing prospective applicants, drawing up short-lists, organising interviews and inductions on site.
- Arranging for the Drivers coming from over UK had accommodation for the times they worked in Bridgwater.
Branch Manager
HRGO PLC Shepton Mallet / Wells - Redundant
2012.10 - 2013.10
- Establish a high-performance culture within the Branch, with all staff committed to programmes of continuous improvement.
- Ensure that all staff understand the importance of caring for company equipment in all its' forms, whether at the place of work or away from it.
- Achieving and exceeding targets through marketing of candidates and relationship-building with clients
- Cold-calling prospective clients in order to gain business and following up leads from application forms, references, etc
Service Consultant – Branch Manager
Blue Arrow Staffing Solutions Bridgwater
2006.10 - 2012.10
- Develop meaningful and realistic budgets and forecasts and monitor results, highlighting business impact.
- Focus on efficiency of tasks delegated to branch team members and suggest optimal utilisation of the team. Establish a high-performance culture within the Branch, with all staff committed to programmes of continuous improvement. Ensure that invoicing is correct and follow up with customers where necessary in order to ensure timely payment.
- Ensure that all staff understand the importance of caring for company equipment in all its' forms, whether at the place of work or away from it.
- As a consultant I was responsible for placing suitable applicants into temporary &/or permanent work. In addition to this I was successful in attaining new business opportunities & liaising with clients. I achieved this through careful negotiations & use of my strong interpersonal skills that enabled me to ‘sell' effectively.
- I was promoted to Branch Manager where I was responsible for two consultants.
- With both the Service Consultant & Branch Manager roles I was responsible for weekly payroll, KPI's, business development, including the management of two large ‘Sole Supplier' contracts.
Covion Limited
Bridgwater, Somerset
2002.06 - 2006.07
- Covion are a Facilities company, I started with in Covion as an assistant; I have since been promoted to the Manager. Covion won the contract with Gerber Foods Soft Drinks Limited in 2002 to look after many non-core areas i.e.: Waste, Cleaning, Security, Pest control, Catering, CCTV, Fire Alarms, Drinking water, Front of House & Emergency call out etc, With in my role I have had to tender for contracts, deal with Sub - contractors also work closely with all Gerber personnel from Director Level to shop floor. I had 12 Security Guards, 15 Cleaners, and 7 front of house staff & 25 catering staff within my unit.
Skills
- Leadership and management skills
- Computer literate
- Communication skills
- Excellent customer service
- Effective time management skill
- Various in-house computer programs
- Fire Warden 2025
- Train the Trainer
- First Aid Mental Awareness level 3 2025
- Assist training 2024
- Risk assessment and mitigation
- Cost reduction and efficiency
- Financial reporting
- Profit and loss understanding
- Leadership development
- Continuous Improvement implementation
- Customer relationship management
- Communication proficiency
- Time efficiency
- Team Leadership
- Leadership skills
- Interpersonal communication
- Customer relationship building
- Outstanding customer service
- Budget management
- Customer service orientation
Interests
Reading, Cooking, National Trust member, taking my granddaughter for nature walks looking at the wildlife.
Accomplishments
- Top consultant with company achieving over £375k Margin for 3 years
- Top consultant within my region
- Attended awards and recognition programme
- Completed and passed (REC) Recruitment Employment Confederation course
- Level 2 Award in Food Safety in Catering – being able in-house train temps
Timeline
Operations Manager – Lufton
Suez
2020.03 - 2026.03
Operations Supervisor – Lufton
Kier
2019.10 - 2020.03
Senior Account Manager – South West Area
Smart Solutions Recruitment
2018.07 - 2019.10
Recruitment Consultant
Lyons Personnel
2017.03 - 2018.07
Temporary Work
Fusion Recruitment
2017.02 - 2017.03
Account Manager - Contract ended
Abatec Recruitment
2016.07 - 2017.02
Driving Division – Temporary
24-7 Recruitment
2016.03 - 2016.07
Senior Account Manager – South West Area
Smart Solutions Recruitment - Redundant
2013.12 - 2016.02
Branch Manager
HRGO PLC Shepton Mallet / Wells - Redundant
2012.10 - 2013.10
Service Consultant – Branch Manager
Blue Arrow Staffing Solutions Bridgwater
2006.10 - 2012.10
Covion Limited
2002.06 - 2006.07