David Bond

• Delivering maintenance, servicing, and reactive call-outs across multiple life-safety and security systems, including fire alarms (Notifier, Gent, DRAX), disabled refuge systems (Baldwin Boxall), WC alarms, gas suppression systems (F-Gas trained), fire extinguishers (BAFE Diploma), intruder alarms, access control (Nedap), and CCTV.

• Diagnose faults and carry out small remedial works across diverse system types, ensuring compliance with safety standards and operational continuity.

• Coordinate access to multiple high-security and restricted buildings, resolving complex access and scheduling challenges.

• Manage job lifecycle administration using Alarm Master and internal Culham systems, including job sheet creation, updates, and closure.

• Balance field engineering responsibilities with hybrid administrative duties, maintaining accurate records and ensuring timely job completion.

• Provided remote technical support to nationwide customers including John Lewis Partnership, Bidfood, Amazon and Student Roost.
• Gave first-line support to customers within agreed Service Line Agreement (SLA).
• Maximized First Time Fix Rate (FTFR) for all disciplines
• Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
• Communicated technical concepts to customers clearly by phone, email and online chat.
• Analysed engineers reports and recommended parts and time required.

• Installed, serviced and maintained various alarm systems for reliable function and use.
• Worked on many large networked sites ranging from hospitals, universities, shopping centres and stately estates that are mostly Gent and Notifier systems.
• Gent, Notifier, Baldwin Boxall (PAVA) and F Gas trained.
• Worked on all other types of fire alarm systems including Kentec, Drax, Advanced, Morley, Ifax, Ampac, Ctec, Haes and many more.
• Serviced and maintained air sampling systems including Vesda, Air Sense, Wagner
• Worked on disabled refuge systems including Baldwin Boxall, Ctec, etc.
• Have also serviced and maintained intruder alarm systems including Texecom and Galaxy, door access systems including Paxton and Nedap and CCTV systems.
• Tested emergency lighting systems and replaced faulty bulbs to maintain function.

• Servicing and fault finding on all types of fire alarm systems on MOD sites across the south of England.

• Servicing and fault finding on all types of fire alarm systems, including gas suppression and nurse call systems. Servicing and fault finding on door access systems.
• Sites looked after included Fujitsu, Bupa, Barcelo Hotels, Hannover Housing and Sanctuary Care.

• Servicing and fault finding on all types of fire alarm systems.
• Commissioned Kentec and Ctec systems (conventional and addressable)
• Sites looked after included many Oxford Colleges, ING Bank, London and OSI Prosidion.

• Completed apprenticeship on fire alarms, door entry and intruder alarm systems.