Darren Hesketh

• Responsible for campaign performance and contact strategies across 2 x divisions and 70 heads
• Developed stronger divisional relationships by conducting regular meetings and follow-ups.
• Enhanced divisional performance with effective communication and feedback.
• Executed business strategies for increased customer engagement.
• Led project teams to successful completion of tasks.
• Streamlined internal processes, enhancing overall operational efficiency.
• Coordinated cross-functional teams, resulting in improved performance & efficiency.

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• Responsible for strategy, process improvement and revenue per day delivery for dialler based teams of 50 heads
• Developed operational strategy with an emphasis on contact strategy and lead campaign optimisation
• Led dialler operation and strategy for Telesales operation
• Implemented robust CRM systems, enhancing visibility into the sales pipeline and improving forecasting accuracy.
• Optimised resource allocation for maximum operational efficiency and cost-effectiveness.
• Drove process improvements by identifying inefficiencies in current workflows.

• Responsible for overseeing the delivery of a £1m external contract with 1 x senior manager, 5 sales team managers and 60 agents
• Promoted an open communication environment within the team fostering clear understanding of expectations.
• Coordinated training sessions for team skill enhancement, boosting overall performance.
• Led cross-functional teams for seamless execution of client requirements.
• Managed stakeholder relationships, encouraging a collaborative work environment.
• Ensured compliance with Statement of work during all stages of the projects.
• Conducted comprehensive project reviews to ensure quality outcomes.

• Devising strategic plans for 3 x telesales departments and 4 x field sales divisions
• Coordinated sales plans to deliver sales budgets of 1m-2m per sales quarter
• Created specialist sales campaigns to drive sales performance
• Worked with external stakeholders on lead provision, quality and improvement
• Resource and headcount management and planning

• Responsible for delivering monthly, quarterly and cycle revenue and sales targets
• Managed sales team to exceed annual targets
• Led training initiatives, improved team performance
• Delivered departmental training sessions
• Created management development framework for new and developing sales managers
• Coaching & mentorship of sales managers
• Coaching & development of sales agents