Summary
Overview
Work History
Education
Skills
Certification
Education
Timeline
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Casey Bromley

Nottingham,Nottinghamshire

Summary

Dedicated professional with extensive knowledge in Business Operations, Hospitality, Sales and Retail Management. Achieved operational excellence and enhanced customer service through effective team leadership, communication, and conflict resolution. Focused on driving sales growth and process improvements to meet key business objectives. Motivated team leader with a strong foundation in Operational Coordination and Compliance Management. Cultivates positive work environments, enhances team performance through coaching, and implements strategic initiatives to boost customer satisfaction and operational efficiency. Committed to fostering collaboration and continuous improvement. Motivated professional with strong leadership and conflict resolution abilities. Brings a proactive approach to team management and process optimisation, enhancing workplace morale and productivity. Committed to delivering exceptional customer service and ensuring compliance with health and safety regulations. Dedicated Administrative Supervisor with expertise in managing teams and improving processes to achieve key business objectives. Drives operational compliance and enhances customer service through effective communication and organisational skills. Focused on fostering team development and implementing efficient workflows. Resourceful team leader skilled in overseeing administrative operations and enhancing service delivery. Implements innovative solutions to streamline workflows and improve operational efficiency. Champions a collaborative work environment, driving team performance to meet organisational goals. Experienced in managing office operations, streamlining administrative processes, and leading teams to achieve organisational goals. Excel at problem-solving, communication, and fostering collaborative work environment. Highly organised with knack for multitasking and prioritising tasks to ensure smooth workflow. Resourceful and organised professional with knack for streamlining office operations and fostering teamwork. Skilled in communication, problem-solving, and time management, which ensures smooth day-to-day functions. Proven track record of supporting colleagues and taking initiative to enhance productivity and workplace efficiency. Eager to bring positive impact through proactive support and leadership. Administrative professional focused on supervising office operations and streamlining processes. Adept in team management, coordinating schedules, and ensuring compliance with company policies. Strong communication skills and ability to handle confidential information with discretion. Experienced [Job Title] with excellent prioritisation and problem solving skills. Proven success in setting policies and procedures. Dependable team player with strong administrative skills. Experience in coordinating activities and project management. Friendly and proactive with exceptional time management capabilities. Reliable office professional delivering quality clerical supervision in fast-paced environments. Plans and delegates well to meet business administration requirements. Maintains positive, productive working conditions through solid leadership. Motivated administrative professional with skills to delegate, direct and monitor clerical work. Skilled at training others and carefully monitoring schedules, work accuracy and individual performance. Multitasks smoothly to manage high-tempo workflow. Organised Administrative Supervisor with robust administrative management skills. Proven track record in team leadership, process improvement, and office operations. Adept at streamlining workflows, enhancing productivity, and fostering collaborative environments. Delivers tangible benefits through strategic planning, resource optimisation, and exceptional leadership. Experienced [Job Title] proven successful in overseeing clerical teams. Excels at motivating others to produce quality work on-time. Understands [Type] operational requirements and related industry best practices. Reliable Administrative Manager with strengths in organising schedules and managing payrolls. Personable with strong communication skills. Ability to prioritise and keep calm under pressure. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible [Job Title], passionate about delivering outstanding quality and service. Offering [Number] years of experience in industry with history of recognition for performance. Trustworthy [Job Title] with [Number] years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Dedicated [Job Title] with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Adaptable [Job Title] with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Motivated [Job Title] with [Number] years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Detail-orientated [Job Title] adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Qualified [Job Title] with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Confident [Job Title] successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Customer-focused [Type] manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales. Expert [Job Title] bringing [Number] years of expertise in [Industry]. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service. [Area of certification]-certified [Job Title] with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service. Dedicated Office Supervisor with extensive knowledge in Business Operations, Hospitality, Sales, and Retail Management. Achieved operational excellence and enhanced customer service through effective team leadership, communication, and conflict resolution. Focused on driving sales growth and implementing strategic initiatives to boost customer satisfaction and operational efficiency. Motivated professional with a strong foundation in customer service and team coordination. Delivers exceptional results through effective communication and collaboration, fostering positive work environments. Committed to continuous improvement and enhancing team performance through targeted training and development. Results-driven Office Supervisor with a proven ability to lead teams and streamline operations. Implements innovative solutions to enhance customer experience and operational compliance. Cultivates a culture of accountability and excellence, ensuring that all objectives are met effectively. Organised Office Supervisor with extensive background in managing administrative tasks and leading teams to success. Demonstrates strong leadership abilities and excels in streamlining office operations to boost productivity. Known for fostering collaborative work environment and ensuring seamless communication across departments. Proficient at problem-solving and implementing efficient procedures to enhance workflow and support business goals. Organisational professional with knack for coordinating office operations and fostering team collaboration. Adept at implementing office policies, managing schedules, and overseeing administrative tasks to ensure smooth workflow. Strong communication and problem-solving skills, ensuring staff productivity and optimal office environment. Experienced in managing office operations and ensuring smooth day-to-day functionality. Capable of leading teams, resolving conflicts, and maintaining high standards of organisation. Strong communication and problem-solving skills drive continuous improvement and efficiency. With solid foundation in administrative support, I excel in managing office operations with efficiency and organisation. My strengths include effective communication, problem-solving, and team collaboration. By fostering positive work environment and ensuring smooth daily operations, I contribute to overall productivity and success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior team member

Beauty Temple
10.2021 - 04.2026
  • Assisted the operational team with organisation scheduling, communication, and following compliance and health and safety.
  • Supported staff training, alongside reviewing team targets, training records, and progress reports.
  • Coordinated stock control, supplier orders, and delivery management.
  • Present at the front of the business and customer-focused to provide excellent customer service. Alongside resolving queries and complaints to improve experience and satisfaction scores.
  • Managed the scheduling system, client bookings, and billing effectively.
  • Delegated tasks to team members, monitoring progress and providing feedback to improve efficiency.
  • Proactively monitored employee and customer feedback to identify ways of improving operations and increase profits.
  • Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
  • Developed a reward and recognition programme that increased team motivation and improved service delivery.
  • Supervised the administration team by communicating job expectations, appraising job results and disciplining employees.
  • Supervised daily administrative activities, ensuring compliance with organisational policies and procedures.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
  • Coordinated fast, accurate clerical work for forms, files and general data entry.
  • Scheduled workers and allocated resources for routine office operations and special projects.
  • Coordinated meetings, scheduled appointments, and organised travel arrangements for senior management to optimise time management.
  • Conducted performance evaluations for administrative staff, providing constructive feedback and setting objectives.
  • Managed administrative team, delegating tasks to optimise workflow and enhance efficiency.
  • Organised training to teach new office workers in processes and important policies.
  • Managed front desk team and helped promptly resolve workday issues to back up employees.
  • Managed payroll processing for the office, ensuring accurate and timely salary payments to all employees.
  • Established clear procedures for team work, document tracking and data reporting.
  • Handled confidential documents with discretion, maintaining the integrity and security of sensitive information.
  • Supervised a team of administrative assistants, delegating tasks effectively to meet departmental objectives.
  • Managed office policies and procedures to achieve continuous improvement in customer experience and office efficiency.
  • Prepared detailed reports on administrative department's performance, presenting findings to senior management.
  • Analysed administrative workflows, identifying bottlenecks and implementing solutions to improve processes.
  • Interviewed and hired staff based on job and team fit.
  • Implemented innovative filing systems, significantly improving document retrieval times and reducing misplaced files.
  • Maintained team harmony by resolving grievances and assisting with conflicts.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Mediated employee disputes within the administrative team, resolving conflicts and promoting a harmonious workplace.
  • Led recruitment efforts for administrative positions, interviewing candidates and selecting top talent to fill vacancies.
  • Implemented new filing systems to improve document retrieval times by 30%, enhancing office productivity.
  • Led the transition to digital record-keeping systems, ensuring a seamless shift from paper-based processes.
  • Cultivated a positive work environment, fostering teamwork and encouraging open communication among staff.
  • Delegated office administration tasks for smooth front-of-house management.
  • Set up staff development schemes for continued team progression.
  • Kept team in compliance with office policies, safety processes and industry requirements.
  • Completed regular performance reviews and advised employees on potential improvements.
  • Organised company events, including annual conferences and staff parties, overseeing all aspects from planning to execution.
  • Recruited new team members for vacancies using online job boards.
  • Coordinated office maintenance and repair tasks, ensuring a safe and pleasant working environment for all employees.
  • Assessed office supply needs, placing orders in a timely manner to prevent shortages and maintain workflow.
  • Provided guidance and empowered managers to make effective decisions consistent with company's culture and values.
  • Coordinated office operations, maintaining an organised environment that facilitated smooth business functioning.
  • Conducted performance evaluations for administrative staff, providing constructive feedback and identifying training needs.
  • Implemented health and safety protocols in the workplace, conducting regular risk assessments to ensure a safe working environment.
  • Reviewed and updated administrative procedures, aligning them with current best practices and regulatory requirements.
  • Supervised and tasked employees, including payment coordinators, billing coordinators and general clerks.
  • Trained front office personnel in fire, life and other emergency procedures.
  • Ordered cost-efficient office supplies and stationery to meet operational requirements.
  • Organised and conducted recruiting events, explaining incentives and opportunities for enlistees.
  • Assisted associated departments with clerical and administrative support.
  • Oversaw inventory management for office supplies, preventing stockouts and managing reordering processes efficiently.
  • Developed and maintained budgets for administrative department, monitoring expenses to stay within financial constraints.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.
  • Prepared detailed reports on office expenditure, identifying cost-saving opportunities and managing budget allocations.
  • Established a customer service protocol for administrative staff, improving client satisfaction and engagement.
  • Assisted guests daily, providing exceptional service and effective problem-solving.
  • Facilitated smooth office relocations, coordinating logistics and minimising disruptions to business operations.
  • Distributed progress reports for improved business planning.
  • Led the transition to digital record-keeping, reducing paper waste and increasing accessibility to important files.
  • Negotiated with suppliers to secure cost-effective services and supplies, reducing operational expenses.
  • Resolved administrative problems by analysing data, identifying root causes, and implementing appropriate solutions.
  • Reviewed and updated office policies and procedures, ensuring compliance with current legislation and industry standards.
  • Organised professional development workshops for administrative personnel to enhance skill sets and productivity.
  • Tracked key metrics and prepared reports outlining activities and financial details.
  • Monitored email and postal correspondence, directing messages to appropriate departments and responding to enquiries promptly.
  • Appointed new dealers and improved organisation's diversity initiative by increasing business objectives and benchmarks.
  • Directed international import operations and installed systems to maintain compliance with customs import regulations, including valuation, country of origin, classification and invoicing requirements.
  • Helped team produce quality work using desktop publishing applications.
  • Streamlined communication processes, introducing a centralised system to facilitate more efficient internal exchanges.
  • Took ownership of expenses for all activities for Head office and submitted monthly reports.
  • Liaised with IT department to resolve technical issues swiftly, minimising downtime and maintaining productivity levels.
  • Facilitated inter-departmental collaboration, organising meetings and events that fostered team spirit and corporate culture.
  • Managed telephone and switchboard operations for timely call handling.
  • Oversaw all aspects of data management for CRM software and proprietary database to include updates and backups, report generation and troubleshooting or repair service requisition.
  • Streamlined communication processes, facilitating more effective information exchange between departments.
  • Managed scheduling for company executives, coordinating meetings, travel arrangements, and engagements efficiently.
  • Maintained overall responsibility for business filing, photocopied and postage systems.
  • Developed and maintained relationships with suppliers, negotiating contracts to reduce office supply costs by 15%.
  • Developed and delivered employee engagement across company departments.
  • Assisted in developing and maintaining lease, insurance and contract files.
  • Partnered across departments to set clerical schedules and determine resource requirements for special projects.
  • Assisted with HR tasks such as TUPE consultations, Interviews and DBS/Vetting checks.
  • Enabled business expansion, revenue development and customer gains with successful strategic planning.
  • Reviewed work results against objectives and identified staff knowledge or skill gaps.
  • Assessed staff capacity to maximise office productivity levels.

Career Break - Maternity Leave

NA
01.2019 - 10.2021
  • Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
  • Implemented strategies to maximise room occupancy and revenue, closely monitoring booking trends and adjusting rates accordingly.
  • Supervised a team of reception staff, providing training and development to improve performance and service quality.
  • Handled guest complaints with empathy and professionalism, resolving issues promptly to maintain positive relationships.
  • Organised staff rosters to ensure adequate coverage during peak times while optimising labour costs.
  • Analysed customer feedback to identify areas for improvement and implemented changes to enhance guest experience.
  • Prepared detailed reports on front office performance, highlighting achievements and identifying challenges for management review.
  • Coordinated seamless check-in and check-out processes, minimising guest wait times and enhancing satisfaction.
  • Oversaw the management of the front office budget, carefully controlling expenses and optimising resources.
  • Maintained up-to-date knowledge of local attractions and events, providing guests with recommendations and information.
  • Conducted regular staff meetings to share updates, gather feedback, and foster a culture of teamwork and continuous improvement.
  • Liaised with housekeeping and maintenance departments to ensure rooms met the hotel's high standards of cleanliness and comfort.
  • Established and enforced front office policies and procedures to standardise operations and improve service delivery.
  • Coordinated fast, accurate clerical work for forms, files and general data entry.
  • Enhanced guest loyalty through the development of personalised services and recognition of repeat visitors.
  • Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
  • Developed and maintained effective communication channels within the team and with other departments to facilitate smooth operations.
  • Managed telephone and switchboard operations for timely call handling.
  • Established clear procedures for team work, document tracking and data reporting.
  • Kept team in compliance with office policies, safety processes and industry requirements.
  • Scheduled workers and allocated resources for routine office operations and special projects.
  • Ordered cost-efficient office supplies and stationery to meet operational requirements.
  • Delegated office administration tasks for smooth front-of-house management.
  • Organised training to teach new office workers in processes and important policies.
  • Collaborated with the sales and marketing team to promote special offers and packages, driving bookings and revenue.
  • Completed regular performance reviews and advised employees on potential improvements.
  • Assisted associated departments with clerical and administrative support.
  • Interviewed and hired staff based on job and team fit.
  • Assessed staff capacity to maximise office productivity levels.
  • Reviewed work results against objectives and identified staff knowledge or skill gaps.
  • Maintained team harmony by resolving grievances and assisting with conflicts.
  • Set up staff development schemes for continued team progression.
  • Distributed progress reports for improved business planning.
  • Introduced innovative technologies and systems to streamline front office procedures and improve efficiency.
  • Tracked key metrics and prepared reports outlining activities and financial details.
  • Helped team produce quality work using desktop publishing applications.
  • Negotiated with suppliers and service providers to secure advantageous terms and improve profitability.
  • Recruited new team members for vacancies using online job boards.
  • Partnered across departments to set clerical schedules and determine resource requirements for special projects.
  • Represented the hotel at industry events and conferences, networking with peers and staying abreast of hospitality trends.
  • Enhanced office efficiency by introducing automation tools for routine administrative tasks.
  • Streamlined communication channels between departments, improving inter-departmental collaboration.
  • Developed a system for confidential document handling, ensuring privacy and security.
  • Reviewed and updated office policies and procedures, ensuring alignment with current regulations.
  • Managed office supply inventory, negotiated with suppliers to secure cost-effective deals.
  • Managed complex schedules and calendars for senior management, optimising their time allocation.
  • Developed and maintained a comprehensive database for tracking project deadlines and deliverables.
  • Conducted regular performance reviews, providing constructive feedback to enhance staff development.
  • Facilitated smooth office relocation, including planning, coordination, and setup in new premises.
  • Implemented efficient filing systems, reducing document retrieval time by 30%.
  • Coordinated office meetings, prepared agendas, and documented minutes to streamline communication.
  • Liaised with HR to recruit, interview, and onboard new office personnel.
  • Resolved administrative problems by analysing data, identifying issues, and implementing corrective actions.
  • Organised corporate events, managing logistics from concept to execution to promote team cohesion.
  • Oversaw financial processes, including budget preparation, expense tracking, and invoice processing.
  • Monitored compliance with health and safety regulations, conducting periodic audits to maintain standards.
  • Facilitated training sessions on new software and office procedures to increase team competency.
  • Led a cross-functional team in a major office digitisation project, significantly reducing paper usage.
  • Supervised office team, allocating tasks and monitoring performance for optimal productivity.
  • Acted as the primary point of contact for external vendors, building strong, productive relationships.

General Manager

Greene King
01.2015 - 01.2019
  • Present at the centre of the business overseeing the day-to-day running of business operations, including recruitment and development, health and safety, finance, and customer experience.
  • Led and developed a team to achieve operational excellence and meet key business objectives. This supported the turnaround efforts of a declining business, contributing to sales and profit recovery within one year.
  • Delivered profitability through P&L analysis, cost control, and strategic planning.
  • Spearheaded marketing, event planning, entertainment, and community engagement initiatives.
  • Led area-level support for cash, stock, and payroll management to 19 additional sites.
  • Addressed customer feedback with empathy and efficiency, resolving issues to maintain high satisfaction levels.
  • Maintained excellent working knowledge of health, safety, and hygiene standards, guaranteeing operational compliance, and achieved a Foody hygiene Rating of 5.
  • Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
  • Built and nurtured positive working environments, reducing staff turnover, and retaining strong teams.
  • Delivered daily staff briefings, ensuring all members understood targets and requirements to enable team success.
  • Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.

Management Trainee

Greene King
01.2012 - 01.2015
  • Completed a comprehensive management training programme to develop leadership and strategic skills. To better understand the business operations, people management, and finance.
  • Supported senior leaders in business planning, daily operations, recruitment and staff development.
  • Gained experience in compliance management, business reporting, and office coordination.
  • Delivered interim leadership during management transitions, ensuring operational continuity.

Supervisor

Greene King
01.2008 - 01.2012
  • Assisted in daily team operations to ensure smooth workflow and maintain accurate documentation.
  • Supported management of financial tasks such as cash reconciliation, stock control, and performance tracking.
  • Facilitated staff training and mentorship to enhance engagement and productivity.
  • Aided in scheduling and resource allocation while managing customer communications.
  • Contributed to revenue generation by supporting team members in customer service and up-selling techniques.
  • Assisted in the development and implementation of staff training programmes to improve customer service skills and product knowledge.
  • Collaborated with kitchen staff to ensure efficient service during peak hours.

Sales Assistant

Greene King
01.2007 - 01.2008
  • Assisted the front and back of house teams with daily operational tasks, providing efficient customer service, and maintaining a welcoming environment.

Education

Bachelor of Arts - Business Management - Sales & Marketing

Nottingham Trent University
Nottingham
01-2011

Higher National Diploma - Business Studies

New College Nottingham
Nottingham
01-2007

Skills

  • Communication
  • Leadership and motivation
  • Conflict resolution
  • Strategic planning
  • Operational compliance and procedures
  • Health, safety, and risk assessments
  • Recruitment and development
  • Customer relationship management and complaints handling
  • Problem-solving and decision-making
  • Organisation and time management
  • Adaptability and prioritising
  • Staff management
  • Document control
  • Customer service
  • Performance evaluation
  • Office administration
  • Project management
  • Scheduling coordination
  • Budget management
  • Team building
  • Data entry
  • Process improvement
  • Training development
  • Supplier negotiation
  • Health compliance
  • Documentation control
  • Deadline-oriented
  • Feedback provision
  • Documentation management
  • Meeting arrangement
  • Database administration
  • Office equipment handling
  • Leadership proficiency
  • Complaint resolution
  • Customer service orientation
  • Office coordination
  • Inventory control
  • Staff development coordination
  • Credit and collections
  • Written and verbal communication
  • Payroll system operation
  • Business administration
  • Workflow coordination
  • Scheduling
  • Sales reporting
  • Spreadsheet creation
  • Microsoft office suite proficiency
  • Ability to prioritize
  • Proofreading competency
  • Time management mastery
  • HR policies understanding
  • Accounts receivable and payable analysis
  • Procurement procedures
  • Financial record-keeping
  • Basic accounting
  • Customer service protocols
  • Interpersonal communications
  • Compiling reports
  • Accounts Payable/Accounts Receivable
  • Account reconciliation
  • Health and Safety regulations
  • Sales strategies
  • Budgeting expertise
  • Records management
  • Training and Development
  • Influential communication
  • Project administration expertise
  • Policy enforcement
  • Professional discretion
  • Project scheduling knowledge
  • Payroll and budgeting
  • Delegation efficiency
  • Business correspondence
  • Data management
  • Skills training
  • Process improvement aptitude
  • Event coordination
  • Purchasing procedures
  • Exceptional organisation
  • Prioritisation
  • Conflict management
  • Presentation design
  • Organisational leadership
  • Promotions
  • Motivational leadership style
  • Positive attitude
  • Customer service excellence
  • Creative thinking
  • Time-management
  • Decision making
  • Team management
  • Staff training
  • Compliance management
  • Inventory management
  • Guest relations
  • Communication strategies
  • Recruitment processes
  • Guest relation management
  • Guest satisfaction tracking
  • Service-Oriented attitude
  • Customer service management
  • Administrative efficiency
  • Active listening
  • Team Leadership
  • Effective communication
  • Relationship-building
  • Product knowledge
  • Customer engagement
  • Customer database utilisation
  • Record-keeping
  • Report-writing
  • Technical communication
  • Reservation handling
  • Computer literacy
  • Risk Management
  • Staff development
  • Communication proficiency
  • Documentation and control
  • Multitasking mastery
  • Health and Safety Compliance
  • Time efficiency
  • Room inventory maintenance
  • Scheduling and calendar management
  • Documentation review
  • Workflow planning
  • Performance monitoring
  • Public speaking
  • Self-motivation
  • Risk Assessment
  • Sales forecasting
  • Critical-thinking
  • Data entry accuracy
  • Quality control standards
  • Professional ethics
  • Strategic planning competence
  • Project Management
  • Motivational techniques

Certification

  • OCR Level 2 & 3 – Communication Skills
  • BIIAB Personal Licence Holder
  • BIIAB Beer & Cellar Quality
  • BIIAB Bar Experience

Education

other,other

Timeline

Senior team member

Beauty Temple
10.2021 - 04.2026

Career Break - Maternity Leave

NA
01.2019 - 10.2021

General Manager

Greene King
01.2015 - 01.2019

Management Trainee

Greene King
01.2012 - 01.2015

Supervisor

Greene King
01.2008 - 01.2012

Sales Assistant

Greene King
01.2007 - 01.2008

Bachelor of Arts - Business Management - Sales & Marketing

Nottingham Trent University

Higher National Diploma - Business Studies

New College Nottingham

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