Daria Druzenko
Glasgow,North Ayrshire
Summary
Dedicated professional with a strong focus on customer communication and a friendly, approachable manner. Demonstrates exceptional team collaboration skills and adaptability in fast-paced environments. Known for attention to detail and a customer-focused approach, ensuring reliable and punctual service delivery. Possesses excellent organisation and multitasking abilities, complemented by a professional telephone manner and public-facing experience. Committed to problem-solving with the goal of enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Bar staff member
JD Wetherspoon
Irvine, North Ayrshire
2026.06 - Current
- Engaged in upselling techniques, boosting sales revenue.
- Handled cash transactions to ensure accurate accounting.
- Served customers to foster a friendly atmosphere.
- Helped organise special events at the bar.
Ukrainian & Russian Interpreter
Global Language Services Ltd
2024.10 - 2026.06
- Provided professional interpretation services in Ukrainian and Russian across healthcare and public sector environments
- Supported clear communication between clients and professionals in sensitive and fast-paced situations
- Conducted face-to-face, telephone, and remote interpreting appointments
- Police Scotland, NHS, Scottish Councils
Music Volunteer Teacher
Ukrainian Community
Kilwinning, North Ayrshire
2023.11 - 2025.01
- Delivered creative, engaging guitar lessons
- Boosted student achievement by constantly evaluating progress and providing suggestions for improvement
Cleaning Operative
Happy Home Glasgow
Glasgow
2022.11 - 2023.04
- Maintained high standards of cleanliness, hygiene, and presentation across all areas
- Completed daily cleaning and maintenance tasks efficiently within allocated timeframes
- Managed recycling and waste disposal in line with sustainability procedures
- Operated cleaning equipment including vacuums, polishers, and steam machines
Guitar Teacher
Music Primary School
Ukraine, Zhytomyr
2021.09 - 2022.06
- Created daily lesson plans targeted to current curriculum standards, teaching children aged 6-7 years
- Provided assistance across all aspects of program execution, assisting in rehearsals and performing maintenance tasks
- Maintained safe and positive learning environments for pupils to comfortably ask questions
Education
Bachelor of Performance - Classical Guitar
Royal Conservatoire of Scotland
Glasgow 2023.09 - 2027.06
Junior Diploma - Music
Zhytomyr Professional Music College
Ukraine 2018.09 - 2022.06
Skills
- Customer communication
- Friendly and approachable manner
- Team collaboration skills
- Fast-paced work adaptability
- Attention to detail
- Customer-focused approach
- Reliable and punctual
- Organisation and multitasking
- Professional telephone manner
- Public-facing professional experience
- Problem solving abilities
Certification
- Emergency First Aid at Work, 2026-29
- Child Wellbeing & Protection in Sport (CWPS), sportscotland, 2026
- Infection & Prevention Control Course, 2025
- Person-Centred Care, HC-One, 2025
- SCQF level 5 ESOL, 2023
Languages
English - Advanced
Ukrainian - Native speaker
Russian - Native speaker
Affiliations
- Scottish Backhold wreslting
- BSL - British Sign Language
Timeline
Bar staff member
JD Wetherspoon
2026.06 - Current
Ukrainian & Russian Interpreter
Global Language Services Ltd
2024.10 - 2026.06
Music Volunteer Teacher
Ukrainian Community
2023.11 - 2025.01
Bachelor of Performance - Classical Guitar
Royal Conservatoire of Scotland
2023.09 - 2027.06
Cleaning Operative
Happy Home Glasgow
2022.11 - 2023.04
Guitar Teacher
Music Primary School
2021.09 - 2022.06
Junior Diploma - Music
Zhytomyr Professional Music College
2018.09 - 2022.06