Darcie Madoo
Leigh-on-Sea`,Essex
Summary
Customer-focused professional with strong communication skills, interpersonal aptitude and conflict management skills, supported by solid cash register operation experience. Demonstrates effective organisational skills and time management, with an active learning approach that supports adaptability in fast-paced environments. Known for critical problem solving, resilience and endurance when handling challenging situations, with a commitment to delivering consistently high service standards and developing further within customer-facing roles.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Casual Counter Staff
Ben’s Butchery
Epsom, Surrey
2025.04 - 2025.06
- Supported operations of local award-winning butcher shop during peak holiday period.
- Provided product information to customers, ensuring informed decisions.
- Collaborated closely with team members to manage high workloads and deliver exceptional customer service.
People Administrator Apprentice
Victoria and Albert Museum
Kensington, City of London
2023.09 - 2025.03
- Deliver comprehensive people administration services to support organisational effectiveness and employee engagement.
- Managed daily workload by addressing customer enquiries through face-to-face interactions, telephone conversations, and email correspondence.
- Assisted colleagues and clients in project organisation and management. Participated in and led meetings to support project development.
Compliance Officer
South Essex College
Southend-on-Sea, Essex
2022.01 - 2023.04
- Processed learner data onto college database system, ensuring accurate tracking from enrolment to certification.
Maintained high attention to detail in data entry tasks. - Delivered exceptional customer service through telephone, email, and in-person interactions.
- Maintained clear records of all compliance activities for audit purposes.
Bartender
Hadleigh and Thundersley Cricket Club
Hadleigh, Essex
2021.09 - 2022.02
- Oversaw bar operations, delivering prompt service to customers through efficient drink pouring and snack sales.
- Created an inviting atmosphere through friendly interaction with customers.
- Collaborated with team members to provide seamless service during busy periods.
Education
Bachelor’s Degree - History
University of East Anglia
Norwich, Norfolk 2018.09 - 2021.07
A Levels - History, Religious Studies, Psychology
Westcliff High School for Girls
Southend, Essex 2015.09 - 2018.07
Skills
- Customer service excellence
- Interpersonal aptitude
- Organisational skills and time management
- Adaptability
- Critical problem solving
- Resilience and endurance
- Active learning approach
- Conflict management
- Cash register operation
Websites
VOLUNTEERING
Front of House Volunteer
Southend Museums
Acted as first point of contact for visitors to signpost exhibitions and answering questions on displays. Invigilated exhibitions to ensure museum security, and supervised visitor behaviour. Managed museum shop and café to serve customers, restock and fulfil housekeeping tasks.
Timeline
Casual Counter Staff
Ben’s Butchery
2025.04 - 2025.06
People Administrator Apprentice
Victoria and Albert Museum
2023.09 - 2025.03
Compliance Officer
South Essex College
2022.01 - 2023.04
Bartender
Hadleigh and Thundersley Cricket Club
2021.09 - 2022.02
Bachelor’s Degree - History
University of East Anglia
2018.09 - 2021.07
A Levels - History, Religious Studies, Psychology
Westcliff High School for Girls
2015.09 - 2018.07