Lilly-elise Burns-hainesborough
Grimsby ,Lincolnshire
Summary
Enthusiastic individual who excels in teamwork and adaptability, driven to deliver exceptional customer service. Demonstrates strong communication skills and a proactive approach to resolving issues, ensuring positive experiences for customers. Brings a solid work ethic and willingness to learn, ready to contribute effectively in a fast-paced environment.
Overview
1
1
year of post-secondary education
Work History
Counter Staff Member
AFC express
Grimsby , Lincolnshire
05.2026 - I currently work here
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders, maximising efficiency.
- Cleaned all work areas on a [Timeframe] basis.
- Handled cash, credit, and debit transactions accurately, including end-of-day reconciliation.
- Addressed and resolved customer complaints with empathy and professionalism, maintaining customer satisfaction.
- Communicated with customers to obtain understanding of needs and recommended appropriate products.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Handled customer complaints with empathy and professionalism, resolving issues to maintain high service standards.
- Conferred with customers about menu options and preferences and recommended food and beverage items.
- Suggested product promotions to attract new customers, sales and company interest.
- Processed customer orders accurately and efficiently, minimising wait time and enhancing customer satisfaction.
- Operated the cash register accurately and efficiently.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Followed all health and safety guidelines to ensure a safe shopping experience for customers.
- Completed orders by providing required crockery, napkins and condiments.
- Input customer orders and processed payments for foods and beverages.
- Greeted customers upon entry, offering assistance and guidance on menu selections for enhanced dining experience.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Trained new counter staff members in customer service protocols and operational procedures, enhancing team performance.
- Responded to customer inquiries via phone and in person, offering prompt and courteous service.
- Monitored equipment and supplies in storerooms, promptly ordering low stock when required.
- Coordinated with delivery services for order dispatch, ensuring accurate and timely delivery to customers.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
Education
GCSEs - hairdressing
elise hainesborough x
Grimsby , Lincolnshire 05.2025 - 09.2026
Skills
- good customer service
- can handle transfers and cash effectively
- good with communication
- quick learner
- understanding
- Team collaboration
- Menu knowledge
- Staff training
- Positive attitude
- Customer service excellence
- Work under pressure
- Customer greeting
- Creative thinking
- Cash counting
- Patience under pressure
- Time-management
- Maintaining professionalism
- Cleaning duties
- Table clearing
- Order taking
- Active listening
- Effective communication
- Multitasking efficiency
- Time management efficiency
- Relationship-building
- Sales techniques
- Customer engagement
Timeline
Counter Staff Member
AFC express
05.2026 - I currently work here
GCSEs - hairdressing
elise hainesborough x
05.2025 - 09.2026