Dara Koleva

London,Barnet

Summary

Dedicated professional with expertise in customer service and cash handling, demonstrating resilience under pressure and exceptional memory recall. Proficient in tills operation and order taking, ensuring efficient bill calculation and adherence to restaurant etiquette. Committed to maintaining patience and composure while delivering outstanding service, with a career goal of enhancing operational efficiency in hospitality environments.

Overview

years of post-secondary education

Work history

Administrator

Hamilton Fraser

London, Borehamwood

06.2023 - 09.2023

Maintained confidentiality of client information while organising document storage effectively.
Regularly updated documents to support colleagues by reducing their workload.

Waitress

Club House

Haskovo, Bulgaria , Haskovo

07.2023 - 08.2023

Utilised professional communication skills to resolve customer complaints.
Ensured smooth restaurant operation by effectively managing reservations system.
Collaborated with kitchen staff to ensure order accuracy.
Maintained clean and organised dining area for customer comfort.
Demonstrated excellent multitasking abilities for timely delivery of orders.

Education

A-Levels - Sociology, English Literature, Textiles

Mill Hill County Hill School

London

09.2023 - 05.2025

Skills

Bill calculation efficiency
Restaurant etiquette familiarity
Tills operation
Resilient under pressure
Order taking proficiency

Patience and composure
Excellent memory recall
Efficient tray carrying
Cash handling
Customer Service

Accomplishments

I attended Bulgarian School every weekend for 12 years resulting in me graduating with and education in Bulgarian Literature and Language.

Timeline