DANIELLE WESTHEAD
Liverpool,England
Summary
Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.
Overview
8
8
years of professional experience
Work history
Care assistant
Aaron grange care home
Huyton
10.2023 - Current
- Provided emotional support to patients, improving their mental wellbeing.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Collaborated with healthcare team for effective patient care delivery.
- Respected privacy and dignity of each resident during provision of care services.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Adapted to service users' needs and requests to maintain personalised care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Kept detailed records of care activities, condition changes and treatment responses.
Care Assistant
Northwest nursing agency
Liverpool
08.2019 - 04.2026
Care assistant
Roby house care home
Huyton
02.2020 - 06.2020
- Delivered excellent customer service by addressing concerns of patients' families.
- Provided emotional support to patients, improving their mental wellbeing.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Encouraged independence among patients whilst assisting them with tasks.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Assisted in daily living activities for enhanced patient comfort.
Care Assistant
Homecarers Liverpool Limited
Liverpool
12.2017 - 06.2019
- Delivered excellent customer service by addressing concerns of patients' families.
- Respected privacy and dignity of each resident during provision of care services
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Visited for morning calls to help with personal care, morning hygiene and morning medications
- Dinner calls assisted with lunch and medication.
- Tea calls with evening meals and medications.
- Evening calls assisted with supper and into bed.
Waitress
Bispham and Cleveleys Kitchens
Cleveleys
07.2016 - 10.2017
Call Centre Operator
Call Centre
Liverpool
05.2015 - 01.2016
- Making calls to do with Car Crash accidents and answering phone calls of any questions or problems and dealing with them and their claims
Nursery Assistant
Jingles Nursery
Liverpool
07.2012 - 07.2013
- Help assist the children all through the day, which includes helping if there was any problem, taking the children to the toilet and at the end of the day get them ready to go home.
Education
Level 1 Performing Arts - Performing Arts
The City of Liverpool College
Liverpool 01.2013 - 1 2014
Level 1 Hair & Beauty - Hair & Beauty
Oakmere Community College
Liverpool 01.2012 - 1 2013
Skills
- Strong problem solver with the ability to multi task an make good decisions in a fast moving enviroment, Good communication skills, both verbally and in writing, Flexible and supportive team player, capable of working under pressure and flexible, Strong team working abilities and the ability to work upon my own initiative when applicable, Excellent time-management skills
ADDITIONAL INFORMATION
I am a hard-working, reliable and honest individual who can work on my own initiative to successfully complete a range of tasks. I am a good team worker and realise the importance of punctuality, dedication and self-motivation. I am professional in my working environment and ensure all tasks I am assigned are completed on time and to the highest standard possible.
Timeline
Care assistant
Aaron grange care home
10.2023 - Current
Care assistant
Roby house care home
02.2020 - 06.2020
Care Assistant
Northwest nursing agency
08.2019 - 04.2026
Care Assistant
Homecarers Liverpool Limited
12.2017 - 06.2019
Waitress
Bispham and Cleveleys Kitchens
07.2016 - 10.2017
Call Centre Operator
Call Centre
05.2015 - 01.2016
Level 1 Performing Arts - Performing Arts
The City of Liverpool College
01.2013 - 1 2014
Nursery Assistant
Jingles Nursery
07.2012 - 07.2013
Level 1 Hair & Beauty - Hair & Beauty
Oakmere Community College
01.2012 - 1 2013