Danielle Tinworth
Tiverton,Devon
Summary
A dedicated and compassionate professional with extensive expertise in home care scheduling, case management, and care plan development. Demonstrates strong skills in risk assessments, staff scheduling, and supervisory management, ensuring high-quality care delivery within the CQC framework. Proficient in using care management software and Microsoft Office, with a proven track record of effective client relationship management and customer service. Adept at crisis consultation and discharge planning, with a focus on confidentiality and professionalism. Committed to continuous improvement through data-driven decision-making and quality assurance processes.
Overview
25
25
years of professional experience
2007
2007
years of post-secondary education
Work history
Senior Recruitment Consultant
Nurseplus UK
Taunton, Somerset
2025.09 - 2026.03
- Conducted in-depth interviews with candidates, assessing competencies and cultural fit for specific roles and organisations.
- Interviewed potential candidates, through phone and face-to-face, to determine eligibility and experience before passing onto companies.
- Kept clients and candidates updated on recruitment processes regularly through email and phone.
- Maintained appropriate data confidentiality relating to organisation and personnel, complying with information regulations.
- Conducted in-depth assessments into CVs, covering letters and application forms to narrow down applicants for interviews.
- Developed and maintained strong relationships with clients, understanding their unique requirements and providing tailored recruitment solutions.
- Monitored industry trends and developments, applying insights to enhance recruitment strategies and practices.
- Managed end-to-end recruitment processes, from initial candidate sourcing to final placement, enhancing client satisfaction.
- Demonstrated outstanding listening and communication skills to obtain information.
- Developed and maintained strong relationships with both clients and candidates to understand their needs fully.
- Facilitated smooth onboarding processes for new hires.
Assistant Manager
Treelands home ltd
Exeter, Devon
2024.04 - 2025.09
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
Care Coordinator
Treelands home LTD
Exeter, Devon
2023.10 - 2024.04
- Organised staffing and rotas including kitchen, housekeeping, care and management
- Covered sickness
- Care plans
- Assessments
- Liased with medical professionals and social workers
- Organised holidays
- On call rotas
- Interviews and recruitment
- Mental health first aider
- Supervisions/ appraisals
- Observations
- End of life care
- In charge of shifts
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Administered schedule and rota coordination for care workers, utilising PCS, COOLCARE, ONETOUCH, microsoft 365.
- Trained and mentored care staff to provide service in compliance with current health and safety legislation and CQC standards. Induction plans and folders.
- Managed care database, constantly entering, updating and verifying new and existing client information in PCS.
- Educated service users about their condition and medication to provide necessary instructions for care.
- Monitored care practice of individual carers, addressing issues proactively, including reporting and documenting.
- Promoted dignity, respect and choice for residents and confirmed daily opportunities for meaningful occupation and activity.
Care Coordinator
Bluebird care new devon
Honiton, Devon
2022.10 - 2023.10
- Met with clients and families to provide orientation, evaluation and education on treatments process, procedures and medications.
- Trained and mentored care staff to provide service in compliance with current health and safety legislation and CQC standards.
- Reviewed care plan effectiveness, liaising with clients and direct care providers to identify and address performance issues.
- Established strong working relationships with clients and key stakeholders, including commissioning teams, safeguarding teams and district nurses to ensure highest standards of service delivery.
- Managed care database, constantly entering, updating and verifying new and existing client information in one touch.
- Participated in regular training opportunities, such as workshops, industry events, recruitment fairs and nhs workshops to maintain up to date knowledge on healthcare trends.
- Rotas, sickness, care, holidays, welfare calls
- Supervisions and observations
- Assessments and care plans
- On call
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Provided thorough patient education to facilitate smooth transition of clients from hospital to home care.
- Assisted in additional needs of care, directing patients to third party providers, facilities and community resources.
- Monitored care practice of individual carers, addressing issues proactively, including reporting and documenting.
- Promoted dignity, respect and choice for residents and confirmed daily opportunities for meaningful occupation and activity.
- Maintained great relationships with existing clients to improve company reputation.
Care Coordinator
Bluebird care Exeter
Exeter, Devon
2021.09 - 2022.10
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Administered schedule and rota coordination for care workers, utilising staffplan, webroster and one touch.
- Trained and mentored care staff to provide service in compliance with current health and safety legislation and CQC standards.
- Assisted in additional needs of care, directing patients to third party providers, facilities and community resources.
- Reviewed care plan effectiveness, liaising with clients and direct care providers to identify and address performance issues.
- Met with clients and families to provide orientation, evaluation and education on treatments process, procedures and medications.
- Provided thorough patient education to facilitate smooth transition of clients from hospital to home care.
- Established strong working relationships with clients and key stakeholders, including commissioning teams, safeguarding teams and district nurses to ensure highest standards of service delivery.
- Monitored care practice of individual carers, addressing issues proactively, including reporting and documenting.
- Maintained great relationships with existing clients to improve company reputation.
- Verified timely care and support for residents, upholding and improving standards of care delivery.
- Developed training programs for staff attend to maintain good health and safety standards.
- Responded appropriately to allegations of abuse, guaranteeing safety of clients.
- Promoted dignity, respect and choice for residents and confirmed daily opportunities for meaningful occupation and activity.
- Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
- Risk assessments
Care Worker (Homecare)
Bluebird care exeter
Exeter, Devon
2017.10 - 2019.05
- Assisted in the ordering, sorting and administering of medicine to patients, organising according to doctor requirements.
- Helped patients with day-to-day administrative duties such as paying bills, sorting paperwork and responding to letters.
- Helped patients participate in leisure and physical activities, such as attending day trips and visiting community clubs.
- Managed the meal preparation for patients, creating according to requests and dietary requirements.
- Helped improve the mental wellbeing of the lonely and vulnerable by planning exciting activities while carrying out care activities.
- Consulted with clients, doctors and patients to obtain a better understanding of client requirements and create personalised care plans.
- Kept patient's house clean, tidy and hygienic by conducting deep cleans.
- Helped patients in and out of objects such as beds, chairs and baths using hoisting equipment.
- Visited up to 15 homes daily to provide care, support and guidance to variable patients.
- Maintained excellent patient relationships by providing emotional support and good company throughout care visits.
- Assisted patients with basic needs such as washing, dressing and maintaining their hygiene.
- Built excellent relationships using patient-centred approach throughout care activities.
- Prepared and cooked patient's food using ovens, fryers, microwaves and stoves.
- Followed strict dietary requirements to support diverse nutritional needs and cultural backgrounds.
- Kept living areas presentable, clean and hygienic with rigorous sanitising techniques.
- Performed domestic cleaning tasks, including vacuuming, mopping and washing.
- Completed CPR and defibrillation training to enable swift and decisive incident management.
- Delivered mobility support to clients, including hoists, wheelchairs and vehicle access aids.
- Assisted with personal hygiene from bathing to toileting, while promoting dignity and independence.
- Completed First Aid, CPR and defibrillation training.
- Safely managed and administered medication.
- Drove clients to appointments with exemplary timekeeping and navigation skills.
- Liaised with family members to coordinate visits and provide comprehensive updates on patient conditions.
care worker
prestige healthcare
exeter, devon
2017.03 - 2017.10
- Visited and cared for service users within their own homes.
- Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
- Communicated with family members, carers and multidisciplinary professionals to elevate level of care.
- Kept client information secure and confidential.
- Worked in care homes
Private PA
private
exeter, devon
2015.01 - 2017.03
- All personal care
- Night care
- Food and fluid
- Safety
Care Worker
Treelands home ltd
Exe, Devon
2001.09 - 2014.09
- Kept client information secure and confidential.
- Assisted patients with showering, cleaning and toileting duties as requested.
- Administered personal care and assisted with daily living activities to enhance client well-being.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Provided a friendly, compassionate and proactive approach throughout service.
- Helped patients requiring assistance to consume drinks and food.
- Maintained confidentiality and privacy of client information, adhering to professional standards.
- Supported people with social and physical health with a proactive and helpful approach.
Education
NVQ Level 3 - health and social care
Exeter College
Exeter, DEVA-Levels - eng lang, history, english language, history
Exeter College
Exeter, DEVGCSEs - history, business studies, maths, statistics, food tech, geog, french, english lang and lit and science
westexe technology college
exeterSkills
- Home Care Scheduling
- Case Management
- Assessments completing and care plan writing
- Risk assessments
- Rotas
- 1-1 supervisions and training
- Compassionate
- Loyal and dedicated
- Time management skills
- Mental health first aid trained
- Good listener
- Caring
- Will always go above and beyond
- Supportive
- Can use IT and different softwares - pick things up quickly
- Compassion and Understanding
- Care Needs Assessment
- CQC Framework Knowledge
- Discharge Planning
- Health Interventions
- Supervisory Management
- Staff Scheduling and Rostering
- Care Management Software
- Communication Skills
- Confidentiality
- Treatment Plan Development
- Crisis Consultation
- Customer Service
- Good customer service skills
- Professional with outside agencies
- Client relationship management
- Recruitment strategy
- Microsoft Office
- Interview techniques
- Communication skills
- Positive attitude
- CV screening
- Time-management
- Team player
- Professionalism
- Active listening
- Risk Management
- Recruitment strategies
- Recruitment
- Self-motivation
- File and records management
- Onboarding process management
- Client engagement
- Critical-thinking
- Business development
- Candidate interviewing
- Organisation
- Customer service orientation
- Cultural awareness
- Resource planning
- HR policies understanding
- Quality Assurance
- Market research
- Telephone etiquette
- Employer brand understanding
- Candidate assessment techniques
- Onboarding procedure
- Client Relationship Management
- Data-driven decision-making
References
References available upon request.
Education
other,other,other
Timeline
Senior Recruitment Consultant
Nurseplus UK
2025.09 - 2026.03
Assistant Manager
Treelands home ltd
2024.04 - 2025.09
Care Coordinator
Treelands home LTD
2023.10 - 2024.04
Care Coordinator
Bluebird care new devon
2022.10 - 2023.10
Care Coordinator
Bluebird care Exeter
2021.09 - 2022.10
Care Worker (Homecare)
Bluebird care exeter
2017.10 - 2019.05
care worker
prestige healthcare
2017.03 - 2017.10
Private PA
private
2015.01 - 2017.03
Care Worker
Treelands home ltd
2001.09 - 2014.09
A-Levels - eng lang, history, english language, history
Exeter College
GCSEs - history, business studies, maths, statistics, food tech, geog, french, english lang and lit and science
westexe technology college
NVQ Level 3 - health and social care
Exeter College