Danielle Smith
Ballymena,Antrim
Summary
Results-driven Customer Sales Assistant skilled in enhancing customer satisfaction and driving sales. Engages customers effectively, addressing enquiries and complaints with patience. Manages stock levels and organises displays while processing payments to reduce waiting times. Committed to maintaining a safe shopping environment and recommending products to meet customer needs.
Overview
3
3
years of professional experience
Work History
Customer Sales Assistant
Semi Chem
Ballymena
12.2023 - Current
- Actively engaged with customers to understand their needs and recommend suitable products, enhancing shopping experience.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Replenished items and organised displays to keep stock looking professional.
- Managed stock levels on the shop floor, ensuring availability of products and maintaining neat displays.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Education
A-Levels - 6TH Form
Dunclug College
Ballymena01-2025
GCSEs - Secondary Education
Dunclug College
Ballymena, MEA01-2023
Skills
- Retail customer service
- Customer engagement
- Microsoft Office
- Time management
- Communication skills
- Punctual and reliable
- Patience and empathy
Timeline
Customer Sales Assistant
Semi Chem
12.2023 - Current
A-Levels - 6TH Form
Dunclug College
GCSEs - Secondary Education
Dunclug College