Danielle Milne
Rosyth,Fife
Summary
Dedicated professional with a strong background in customer service and team collaboration. Demonstrates exceptional performance under pressure, patience, and courtesy. Proficient in POS systems, cash handling accuracy, and counter and chiller merchandising. Skilled in automatic dishwasher operation, FIFO rotation, catering delivery, and dietary requirements and allergen management. Committed to delivering high-quality service while ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work history
General assistant
Aramark
Rosyth, Fife
2024.04 - Current
- Handle daily till transactions using point-of-sale systems, ensuring precision in cash management and customer service.
- Executed first in first out practices to optimise inventory management and ensure product freshness.
- Ensured adherence to food hygiene and safety practices to maintain high standards of cleanliness and prevent contamination.
- Utilised efficient food handling techniques and organisational skills to manage busy service periods while ensuring a hygienic environment.
- Managed preparation and delivery of customer orders with efficiency and accuracy.
- Performed front of house cleaning duties, including hoovering and dusting.
Supported maintenance of cleanliness in communal areas.
Assisted in creating a welcoming environment for guests. - Maintained cleanliness of fryers, steamers, and all kitchen equipment to uphold hygiene standards.
- Facilitated team collaboration to achieve shared goals and improve efficiency.
- Craft baguettes and sandwiches daily for customers, ensuring freshness and quality.
- Managed tasks within defined timescales to ensure project completion and adherence to deadlines.
Barperson/Kitchen Assistant
The Cottars Bar
Rosyth, Fife
2015.08 - 2024.04
- Checked identification for age verification, ensuring compliance with licensing regulations.
- Worked collaboratively in a team, improving overall work efficiency.
- Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
- Communicated effectively with kitchen staff ensuring smooth transition from orders to delivery.
- Set up event-specific decorations creating an immersive environment for themed nights or parties.
- Adapted to fast-paced environment to meet high demand periods successfully.
- Demonstrated flexibility in shift patterns to cover busy periods or staff absences.
- Kept bar area clean, enhancing the overall ambiance of the establishment.
- Handled cash transactions for improved speed of service.
- Assisted in training new staff members, fostering a team-oriented atmosphere.
- Ensured excellent customer service by maintaining a welcoming and friendly environment.
- Built rapport with regulars, improving customer loyalty and retention rates.
- Improved customer experience with prompt and efficient service.
- Verified guest ID prior to serving liquor.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained bar stocks, replenishing daily as necessary.
- Refused drinks service to guests without appropriate proof of age.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected, washed and put away glassware between guests.
- Followed food safety and hygiene requirements to protect guests.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Welcomed guests with friendly conversation and fun atmosphere.
Kitchen assistant
The Sweet Chestnut
Dunfermline, Fife
2014.10 - 2015.07
- Helped in the plating of dishes for enhanced visual appeal and presentation.
- Stored ingredients properly, extending their freshness dates significantly.
- Improved kitchen efficiency by assisting in food preparation tasks.
- Washed dishes quickly after meals service to free up space in the kitchen area.
- Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Unloaded deliveries promptly for immediate storage and use of fresh produce.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
Skills
- Performance under pressure
- Patience and courtesy
- Team player
- Customer Service
- POS Systems
- Counter and chiller merchandising
- Automatic dishwasher operation
- FIFO rotation
- Catering delivery
- Dietary requirements and allergen management
- Cash handling accuracy
Timeline
General assistant
Aramark
2024.04 - Current
Barperson/Kitchen Assistant
The Cottars Bar
2015.08 - 2024.04
Kitchen assistant
The Sweet Chestnut
2014.10 - 2015.07