Danielle Cubitt-Brown
London,Select
Summary
Energetic and passionate individual with extensive experience supporting vulnerable people in various settings, including residential care and telephone advice services. Proven ability to provide emotional support, guidance, and advocacy to individuals facing challenging circumstances. Skilled in crisis intervention, safeguarding, and building rapport with diverse communities. Eager to contribute my skills and compassion to the Helpline Officer role at Cruse Bereavement Support, providing immediate support to bereaved individuals and empowering volunteers to deliver the highest quality service.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Advice and Support Team Manager
Providence Row Charity
London
02.2024 - 11.2024
- Provided operational leadership and line management to Case Workers supporting homeless individuals
- Performed assessments, allocated cases, and offered technical support to Case Workers
- Provided expert case management guidance under Homelessness Reduction Act 2017
- Contributed to operational improvements through use of CHAIN and Salesforce systems
- Presented data at quarterly monitoring meetings with Local Authority Rough Sleepers commissioning team
- Expanded service reach through strategic partnerships and effective networking
- Collaborated with local authorities and partner agencies for seasonal provision for rough sleepers
Scheme Manager
L&Q
London
02.2023 - 02.2024
- Aided Registered Manager in ensuring daily operations comply with CQC standards
- Recruited and trained compassionate staff to deliver high-quality care
- Ensured health and safety compliance for residents and staff
- Led and motivated care home team to achieve service goals
- Addressed individual needs of residents in mental health care setting
- Oversaw communication systems, managing healthcare appointment logs and financial records
- Spearheaded new systems and enhanced resident engagement through inclusive initiatives
Assessment Worker (StreetLinkLondon Advice Line)
St Mungo's
London
09.2021 - 02.2023
- Delivered thorough telephone assessments and advice to homeless individuals, identifying immediate accommodation options
- Keeping abreast of current housing legislation, welfare benefit legislation and other matters relevant to provide successful support to clients.
- Achieved high standard of record-keeping with CHAIN and Opal databases
- Advocated for clients with statutory and non-statutory services for support and accommodation
- Delivered excellent customer service, ensuring all calls were handled with empathy, sensitivity, and efficiency.
Education
Bachelor of Arts - English
Queen Mary University of London
London 09.2016 - 07.2019
Skills
- Telephone customer service
- Microsoft Office 365
- Safeguarding adults process
- Leadership
- Multi-Agency partnership working
Affiliations
- Arts and culture
- Networking events
- Travel
- Personal development
References
References available upon request.
Timeline
Advice and Support Team Manager
Providence Row Charity
02.2024 - 11.2024
Scheme Manager
L&Q
02.2023 - 02.2024
Assessment Worker (StreetLinkLondon Advice Line)
St Mungo's
09.2021 - 02.2023
Bachelor of Arts - English
Queen Mary University of London
09.2016 - 07.2019
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