DANIELLA ROBERTSON
Croydon,City of London
Summary
Dedicated and organised professional with a strong focus on staff development and leadership. Demonstrates exceptional skills in complaint resolution and customer service, ensuring a positive experience for all guests. Holds a Personal Licence and is well-versed in kitchen and bar operations, contributing to efficient team building and management. Committed to fostering an environment of growth and excellence within the hospitality industry.
Overview
11
11
years of professional experience
Work history
Deputy Manager
Turtle Bay
Brixton
09.2023 - Current
- Managed and monitored multiple teams, providing coaching to consistently exceed KPI targets.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
Assistant General Manager
Revolucion De Cuba
Southampton
09.2022 - 08.2023
- Empowered staff members to contribute to continuous improvement, quality and growth of company whilst running shifts.
- Ran the restaurant social media by engaging with followers across multiple brand accounts, creating content and representing brand values
- Led the planning and implementation of a variety of event types including a singles night and themed brunches, ensuring smooth operations.
Holding General Manager
Turtle Bay
Southampton
04.2022 - 09.2022
- Managing day to day restaurant by ensuring it reaches labour and sales goals through budgeting and forecasting
- Running a team of over 50 members ensuring correct level of staff based on evolving service demands and boosting team morale.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations
Deputy Manager
Turtle Bay
Southampton
09.2020 - 04.2022
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
Senior Assistant Manager
Turtle Bay
Bournemouth, England
09.2018 - 09.2020
- Oversaw daily operations of the restaurant, including inventory and supply restocking, cash-handling and assisting customers.
- Designed and implemented training to further develop staff based on business goals.
- Organised special events and functions, including receptions, parties and corporate lunches.
Waitress
Turtle Bay
Croydon
01.2017 - 09.2018
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Paintball Marshall
01.2015 - 01.2016
- Coordinated groups to comply with set schedule of times and locations.
- Planned fun days out for varying ages, abilities and fitness levels.
- Demonstrated safe equipment use for minimised risk of injury or damage.
Education
A-Levels -
Riddlesdown
Croydon2015
GCSEs -
Old Palace of John Whitgift School
Croydon2013
Skills
- Staff development
- Complaint resolution
- Organised and efficient
- Leadership and team building
- Customer service-oriented
- Personal License Holder
- Kitchen and Bar trained
Interests
- Travelling around the Uk and to other countries
- Business and leadership
- Sailing - Competent Crew Qualification
- Charity work including Race for Life every year
- Organising social events for team building
References
Available on request
Timeline
Deputy Manager
Turtle Bay
09.2023 - Current
Assistant General Manager
Revolucion De Cuba
09.2022 - 08.2023
Holding General Manager
Turtle Bay
04.2022 - 09.2022
Deputy Manager
Turtle Bay
09.2020 - 04.2022
Senior Assistant Manager
Turtle Bay
09.2018 - 09.2020
Waitress
Turtle Bay
01.2017 - 09.2018
Paintball Marshall
01.2015 - 01.2016
A-Levels -
Riddlesdown
GCSEs -
Old Palace of John Whitgift School
Similar Profiles
Dijin DileepDijin Dileep
Kitchen porter at Turtle BayKitchen porter at Turtle Bay
Lee RussLee Russ
Sous chef at Turtle baySous chef at Turtle bay
George Beresford CampbellGeorge Beresford Campbell
Assistant Manager at Turtle BayAssistant Manager at Turtle Bay
Sripriya KuppusamySripriya Kuppusamy
Assistant Manager / Head Waitress at Dosa N Chutney LtdAssistant Manager / Head Waitress at Dosa N Chutney Ltd
OLUMIDE SHONIBAREOLUMIDE SHONIBARE
Registered mental health nurse(PART-TIME) at Cygnet Health CareRegistered mental health nurse(PART-TIME) at Cygnet Health Care