Summary
Overview
Work history
Education
Skills
Timeline
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Daniela Capatina

London

Summary

Highly driven and resilient customer service professional with a proven ability to build strong client relationships, exceed sales targets, and deliver outstanding service. Skilled in face-to-face sales, team training, and active listening, with fluency in Russian, Romanian, and English. Adept at working under pressure and maintaining a consistent high-performance standard. CeMAP-qualified and ready to thrive in a target-driven sales environment as a Foxtons Negotiator.

Overview

8
8
years of professional experience

Work history

Front of house team member

Flat Iron Steakhouse
London, United Kingdom
07.2024 - Current
  • Consistently deliver high-quality service in a busy, high-volume steakhouse, maintaining a 5-star customer rating on Google reviews
  • Achieved over 90% in all Mystery Diner service evaluations, demonstrating excellence in guest experience and adherence to company standards
  • Selected to host and serve VIP and special guests due to proven ability to deliver exceptional and memorable service
  • Recognised for punctuality, reliability, and consistent performance, contributing to the smooth team operations.
  • Regularly assigned the most challenging and high-demand sections during peak trading hours, trusted to manage pressure and maintain standards

INITIO Sales Associate

Selfridges & Co
City of London, United Kingdom
12.2023 - 07.2024
  • Delivered unparalleled customer experience by understanding individual preferences and guiding them through various collection
  • Educated customers on fragrance notes, longevity, and application techniques
  • Built strong relationships with repeat and new clients, increasing brand engagement
  • Trained and mentored 5 new team members to boost team performance and knowledge
  • Personally recognised by INITIO brand representative for excellent product knowledge and client engagement
  • Ensured perfume displays are well-stocked, visually appealing, and meet Selfridge's luxury retail standards.
  • Handled transactions efficiently and maintain accurate sales record

Supervisor

Nando's
City of London, United Kingdom
11.2017 - 12.2023
  • Organised and motivated a team of 20+ members, creating a productive and supportive environment
  • Drove team performance to achieve and exceed customer satisfaction targets.
  • Promoted safety, consistency, and adherence to high standards, reducing incidents and improving customer reviews
  • Awarded Employee of the Month for achieving 20% higher average sales per customer order
  • Led a project to optimise cleaning expenses, saving £1517 in six months
  • Championed company values through coaching and example, strengthening team morale

Education

Level3 Certificate in Mortgage Advice and Practice - Finance

London Institute of Banking & Finance
City of London, United Kingdom
06/2022 - 04/2024

Diploma of Higher Education - World Economy and International Economic Relations

Academy of Economic Studies of Moldova
Chisinau, Moldova
09/2013 - 06/2016

Skills

  • Exceptional customer service
  • Advanced communication
  • Target-driven sales approach
  • Relationship building and client retention
  • Active listening
  • Resilience and adaptability
  • Consistency under pressure
  • Proficiency in Russian, Romanian and English
  • Full UK driving licence

Timeline

Front of house team member

Flat Iron Steakhouse
07.2024 - Current

INITIO Sales Associate

Selfridges & Co
12.2023 - 07.2024

Supervisor

Nando's
11.2017 - 12.2023

Level3 Certificate in Mortgage Advice and Practice - Finance

London Institute of Banking & Finance
06/2022 - 04/2024

Diploma of Higher Education - World Economy and International Economic Relations

Academy of Economic Studies of Moldova
09/2013 - 06/2016

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Daniela Capatina