Daniel Wagg
Bury St Edmunds
Summary
Dynamic professional with a robust background in operational management within the hospitality sector. Drives process improvements that enhance service delivery and operational outcomes. Cultivates positive relationships with staff and customers, ensuring high standards of service and satisfaction.
Overview
14
14
years of professional experience
Work History
Manager
Greene King Brewery
Bury St. Edmunds
05.2022 - Current
- Assisted in daily operations of brewery by managing staff schedules and supporting workflow efficiency.
- Aided in developing training programmes for new employees to improve team performance.
- Coordinated with suppliers to assist in inventory management and facilitate procurement processes.
- Supported regular performance evaluations by providing constructive feedback to encourage staff development.
Holding Manager
Metro Inns (Suffolk) Ltd
11.2021 - 05.2022
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Trained and mentored new employees in customer service protocols and operational practices.
- Conducted regular inspections of facilities to maintain high standards of cleanliness and safety.
- Implemented operational procedures to optimise efficiency and enhance guest satisfaction.
- Resolved guest complaints and issues promptly, maintaining positive relationships with clientele.
- Developed staff schedules to ensure adequate coverage during peak and off-peak periods.
- Monitored financial transactions and maintained accurate records for budgeting purposes.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Interviewed and hired skilled personnel to fill restaurant positions.
Owner/Operator
Little Piggies Ltd T/A (The Beehive)
11.2018 - 11.2021
- Achieved operational efficiency by effectively managing hiring and firing of staff.
Improved financial management through accurate handling of pub accounts and payroll.
Realised enhanced inventory control by executing thorough stocktakes.
Delivered successful events by organising and training staff to meet objectives.
Secured advantageous agreements with suppliers through strategic negotiations.
Resolved conflicts promptly, promoting a harmonious workplace.
Ensured compliance across all business operations, contributing to overall success.
Holding Manager
Craft Union ( The Eagle)
06.2018 - 11.2018
- Achieved significant growth in weekly takings, doubling revenue to £25k within two weeks of takeover.
Enhanced service standards through effective training and development of new staff.
Streamlined financial operations, ensuring accuracy in till counting and cash handling.
Maintained exceptional cleanliness and organisation, contributing to a positive customer experience.
Drove team performance through proactive supervision and support.
Increased brand visibility and customer loyalty through targeted marketing initiatives.
Ensured compliance with licensing standards and safety protocols, protecting business interests.
Facilitated accurate wage payments and financial reporting processes.
Produced detailed end-of-night reports that informed management decisions.
Optimised cellar management, resulting in improved inventory control.
Effectively handled customer complaints, enhancing satisfaction and loyalty.
Provided coverage for staffing gaps, ensuring uninterrupted service delivery across multiple locations.
Landlord (Brewers Arms, Ipswich)
Metroinns (Suffolk) Ltd.
10.2017 - 06.2018
- Oversaw daily operations of public house.
Directed staff management and rota organisation.
Administered banking and wages processes efficiently.
Developed and implemented marketing strategies to boost sales.
Ensured high standards of customer service and satisfaction.
Managed financial margins and sales performance.
Implemented safety checks and secured key holding protocols.
Facilitated conflict resolution and service refusal procedures.
Duty Manager/Cover Manager
Strikes (American Amusements)
05.2016 - 10.2017
- Day to day managing of Family Entertainment Centre. Compiling staff rotas- Invoicing (Internal and External)- Ordering stock- Stock Taking- Key Holder- Alarm Response- First Aid- Licensee- HR Coordinator- Staff Inductions and training- Cover Manager at another Strikes site before they closed it down.
Duty Manager (Maids Head)
Metroinns (Suffolk) Ltd.
02.2015 - 05.2016
- Serving drinks to licensing standards, Helping to train new staff, Money handling, Till counting, Cleaning, Supervision of staff, Marketing/Promotion, Safe checking, Key Holding, Paying Wages, End of night report, Cellar Management, Dealing with complaints, Also covering holidays and sickness at other pubs within the company.
Administration/ Sales Manager
Oliveira Shoes
06.2013 - 01.2015
- Dealing with invoices, Filing paperwork, Managing orders, Dealing with complaints, Telesales, Stock counting, Dealing with deliveries, Learned to use Sage and developed Data Input skills, also locking and unlocking the premises.
Waiter/ Bartender
Castle Hotel
02.2012 - 06.2013
- Waiting at tables, table preparation, cleaning tables, washing up, Serving drinks, Replenishing stock.
Education
Cellar Management Course -
Greene King PLC
Bury St Edmunds11.2015
Personal Licence Course -
10.2014
Door Supervisor Course - Not applied for license
06.2014
Pass - Business Studies
Downham Market College
Downham Market01.2013
GCSE - 8, including Maths and English, Business Studies- A, Business Studies- B, Graphics- B, ICT- B, Maths- C, English- C
Downham Market High School
Downham Market01.2011
Skills
- Personal license holder
- Cellar management
- First aid certification
- Food hygiene level 2
- Staff management and training
- HR compliance
- IT proficiency
- Telephone etiquette
- Customer service excellence
- Money handling and invoicing
- Data management
- Operational procedures
- Performance evaluations
- Conflict resolution
- Team building
- Project management
- Time management
- Leadership skills
- Customer relationship management
- General office administration
- Quality control procedures
- Crisis handling
- Microsoft Office Suite proficiency
- Profit and loss analysis
- Budgeting and financial analysis
- Policy development
- Bookkeeping
- CRM software proficiency (Sage accounts)
- Creative thinking
- Decision making
- Active listening
Summary
Dynamic professional with a robust background in operational management within the hospitality sector. Drives process improvements that enhance service delivery and operational outcomes. Cultivates positive relationships with staff and customers, ensuring high standards of service and satisfaction.
Timeline
Manager
Greene King Brewery
05.2022 - Current
Holding Manager
Metro Inns (Suffolk) Ltd
11.2021 - 05.2022
Owner/Operator
Little Piggies Ltd T/A (The Beehive)
11.2018 - 11.2021
Holding Manager
Craft Union ( The Eagle)
06.2018 - 11.2018
Landlord (Brewers Arms, Ipswich)
Metroinns (Suffolk) Ltd.
10.2017 - 06.2018
Duty Manager/Cover Manager
Strikes (American Amusements)
05.2016 - 10.2017
Duty Manager (Maids Head)
Metroinns (Suffolk) Ltd.
02.2015 - 05.2016
Administration/ Sales Manager
Oliveira Shoes
06.2013 - 01.2015
Waiter/ Bartender
Castle Hotel
02.2012 - 06.2013
Cellar Management Course -
Greene King PLC
Personal Licence Course -
Door Supervisor Course - Not applied for license
Pass - Business Studies
Downham Market College
GCSE - 8, including Maths and English, Business Studies- A, Business Studies- B, Graphics- B, ICT- B, Maths- C, English- C
Downham Market High School