Daniel Smith
Liverpool,Merseyside
Summary
Talented Business Manager offering 17 years of Hospitality experience. Proficient in operations and personnel leadership, successfully overseeing a multi-million pound business operation. Results-oriented leader, change manager and strategic problem solver. Knowledgeable in human resources, financial administration and inventory management.
Overview
11
11
years of professional experience
Work History
Business Manager
McDonald's
Liverpool, Merseyside
12.2022 - Current
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Prepared short- and long-term forecasting functions to inform company objectives and financial decision-making.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Improved operations by implementing training and development sessions into employee schedules.
- Organised financial data and reports detailing key metrics, completing within agreed timeframes.
- Actioned and resolved guest feedback to boost service quality.
- Improved team performance by conducting reviews and KPI data analysis.
- Met health and safety guidelines to maintain compliant working environments.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Established safe and secure dining environment with strong sanitation standards.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Analysed operations to improve restaurant efficiency and service levels.
Assistant Manager
McDonald's
Liverpool, Merseyside
04.2017 - 11.2022
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Trained staff on best practices to achieve optimal productivity.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Enforced company policies and guidelines for all employees.
- Conducted regular audits to maintain functionality and cleanliness of store.
- Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
Shift Manager
McDonald's
Liverpool, Merseyside
09.2012 - 03.2017
- Kept employees operating productively to meet business and customer needs.
- Trained and mentored new employees to maximise team performance.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Promoted safety culture through clear communications and inspections.
- Completed comprehensive shift reports to support seamless handovers.
- Handled disciplinary investigations and hearings with strong employee relations knowledge.
- Increased team efficiency by analysing staff and equipment performance.
- Led team of 35+ to achieve KPI targets in fast-paced environments.
- Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
Education
Bachelor of Arts - History
Liverpool John Moores University
Liverpool 09/2007 - 06/2010
A-Levels - English Language & Literature
West Derby School
Liverpool 09/2005 - 05/2007
A-Levels - History
West Derby School
Liverpool 09/2005 - 06/2007
A-Levels - Government & Politics
West Derby School
Liverpool 09/2005 - 06/2007
Skills
- Microsoft Teams
- Financial management
- Customer relationship management
- Business planning
- Operations management
- Operational leadership
- Employee management
- Change management
Languages
English
Native
Timeline
Business Manager
McDonald's
12.2022 - Current
Assistant Manager
McDonald's
04.2017 - 11.2022
Shift Manager
McDonald's
09.2012 - 03.2017
Bachelor of Arts - History
Liverpool John Moores University
09/2007 - 06/2010
A-Levels - English Language & Literature
West Derby School
09/2005 - 05/2007
A-Levels - History
West Derby School
09/2005 - 06/2007
A-Levels - Government & Politics
West Derby School
09/2005 - 06/2007
Similar Profiles
Rosa Ruiz ValenciaRosa Ruiz Valencia
Asistant Manager at McDonald'sAsistant Manager at McDonald's
Roselyn Somuah BaahRoselyn Somuah Baah
Crew member at McDonald'sCrew member at McDonald's
NO NUAMNO NUAM
Cashier at McDonald'sCashier at McDonald's
Godson JojuGodson Joju
Café Barista at McDonald'sCafé Barista at McDonald's
Peter LaveryPeter Lavery
National Metering & RP Manager at Haste LtdNational Metering & RP Manager at Haste Ltd