Roscheall Francis Singh
Belvedere,Kent
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with clients and business audiences. Commended for innovation and creative problem-solving abilities to address business challenges. Results-oriented individual with honest, hardworking nature and natural leadership talents. Demonstrable record of accomplishment in team management, budget administration and lead prospecting to enhance growth and strengthen market penetration. High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Goal-driven Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing daily operations and making effective policy decisions that positively impact direction and bottom-line business profits.
Overview
27
27
years of professional experience
26
26
years of post-secondary education
Work History
Business manager
Cognithan
Woolwich, Greenwich
11.2022 - 05.2024
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Monitored health and safety measures for guaranteed compliance.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Led and managed administrative staff to maintain smooth daily operations.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Organised financial data and reports detailing key metrics, completing within agreed timeframes.
- Independently managed recruitment, employee motivation and training.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Established clear budgets and cost controls strategies to meet objectives.
- Improved operations by implementing training and development sessions into employee schedules.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Recruited top-performing candidates to build staff retention and team performance.
- Prepared and reviewed procedural documents for daily operations.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Represented organisations at seminars, conferences and business events.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Developed organisational policies for administrative oversight and internal controls.
- Created classification systems to manage archives.
- Created digital file classification system for company-wide use.
Field Care Supervisor
Eleanor Health and Social Care
Blackheath london
04.2021 - 02.2022
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Attended regular training and supervision workshops for improved service user support.
- Monitored service user progress, escalating concerns for swift resolution.
- Maintained confidential case documentation in line with data protection regulations.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Built positive, productive client relationships for enhanced social support.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Responded proactively to changing circumstances for optimised service user care.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Used assessment findings to action necessary care plan adaptations.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Supported integration of service users back into community life to maximise successful transition rate.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
Category Development Manager
Bidfood Battersea - Unity Wines
Battersea, London
10.2018 - 01.2021
- Assessed current supplier database, seeking continued opportunities for growth and development.
- Used company insight platform to provide category updates and identify new product listing opportunities.
- Monitored suppliers to verify performance and maintain smooth operations.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Identified, implemented and delivered on category savings opportunities through price negotiations and organisational improvements.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Maximised category turnover through proactive management strategies.
- Developed marketing plans to support department strategies.
- Customized promotional strategies to meet needs of different clients, products and services.
- Supported front-line sales teams with well-coordinated administrative operations.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Delivered world-class presentations to retailers and sales and marketing teams.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Kept up to date with industry news and latest trends within assigned category.
- Used multi-source data to determine sales and delivery terms for products and services.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Allocated teams, materials and calendar space for individual projects.
- Managed and negotiated contracts to achieve compliant, low-risk business transactions.
- Built and nurtured productive client relationships to meet requirements.
- Conducted competitor market analysis to identify new strategies and market trends.
- Coordinated store visits to maintain knowledge around retailer ranges and merchandising.
- Managed sourcing projects, achieving optimum risk allocation and best value.
National Procurement Analyst
Bidfood Southern Africa
Sandton Johannesburg, South Africa
06.2014 - 09.2018
- Sourced and verified quotations from suppliers before initiating purchase processes.
- Worked with department heads to determine requirements for procurement activities.
- Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
- Facilitated decision-making by preparing cost comparison of material pricing.
- Monitored supply chain activities to validate quality of goods procured.
- Evaluated procurement processes and used results to improve workflows and procedures.
- Ensured business continuity, using local suppliers to minimise risk of supply chain disruptions.
- Analysed and developed procurement plans with cost-effective solutions and increased purchase power.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
- Reviewed proposals and submitted reports to procurement heads for selection.
- Negotiated with vendors and service providers to control corporate expenditures.
- Implemented diligent quality control measures for enhanced production outputs.
- Scheduled manufacturing teams to achieve timely project completion.
Key Accounts Pricing Co-ordinator
Bidfood Southern Africa
Sandton Johannesburg, South Africa
06.2011 - 06.2014
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Trained and assigned tasks to team members.
- Coordinated project meetings, documenting key action items and decisions.
- Managed databases and information systems, maintaining accurate and accessible records.
- Planned and coordinated events and activities, maintaining seamless and efficient workflow.
- Scheduled meetings to discuss progress of projects and tasks.
- Build and maintained strong relationships with partners and key stakeholders.
- Monitored processes and proposed recommendations for improvements.
- Led and managed administrative staff to maintain smooth daily operations.
- Received and actioned feedback to improve personal performance.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Monitored health and safety measures for guaranteed compliance.
- Assisted in creating and updating project documentation templates.
- Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Created digital file classification system for company-wide use.
Internal Sales and Exports
Bidfood Southern Africa
Sandton Johannesburg, South Africa
06.2007 - 05.2011
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Built long-term relationships with customers and generated referrals from existing clients.
- Supported front-line sales teams with well-coordinated administrative operations.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Articulated product features and specifications in customer-centric language based on their priorities.
- Managed client relationships from early stages of sales process through to post-sales
- Generated new leads and opportunities to maximise revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Developed marketing plans to support department strategies.
- Customized promotional strategies to meet needs of different clients, products and services.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Analysed industry and competitor trends to enhance sales strategy.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Drove continuous improvement, obtaining customer feedback and using it for testimonials to support marketing initiatives.
- Maximised profitability by identifying risks and opportunities and recommending adequate margin adjustments.
Internal Sales Consultant
Stamford Sales
Apex Business Park Johannesburg, Southern Africa
05.1997 - 05.2011
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
Certificate of Higher Education -
Liverpool Secondary School
Johannesburg 01.1990 - 12.1995
Higher National Diploma - Health And Social Psychology
University of Southern Africa
Johannesburg 01.2011 - 06.2023
Higher National Diploma - Theology
Bophelo Theological College
Alberton Johannesburg South Africa 01.2000 - 12.2003
Higher National Diploma - Apostolic Bible Studies
Breakthrough School of Ministry
Johannesburg Southern Africa 01.2007 - 12.2007
Higher National Diploma - Supply Chain Management
University of Southern Africa
Johannesburg South Africa 01.2016 - 12.2017
NVQ Level 1 - Wine
WSET - Wine and Spirit Trust
London 01.2019 - 12.2019
GCSEs - English
Trinity College Croydon
Croydon London 06.2024 - 06.2024
Skills
- Customer Service
- Customer relations
- Leadership skills
- Business administration
- Client account management
- Business development
- Strategic planning
- Schedule management
- Sales expertise
- Lead generation
- Employee management
- Salesforce
- Conflict Resolution
- Inventory control
- Project Management
- Staff training
- Trend forecasting
- Invoicing
- Operational support
- Customer relationship building
- Contract management
- Logistical planning
- Outstanding customer service
- Department management
- SAGE Accounts
- Data analysis
- Production reporting
- Supply negotiation
- Facility management
- Customer needs analysis
- Operations management
- Business analysis
- Customer relationship management
- Microsoft Teams
- Client relations
- Sales trend analysis
- Decision making
- Staff training and development
- Staff training/development
- Policy development
- Timeline management
Affiliations
- Reading
- Creative Arts
Accomplishments
Procurement Person of the Year 2016
National Employee of the Year 2017
Timeline
GCSEs - English
Trinity College Croydon
06.2024 - 06.2024
Business manager
Cognithan
11.2022 - 05.2024
Field Care Supervisor
Eleanor Health and Social Care
04.2021 - 02.2022
NVQ Level 1 - Wine
WSET - Wine and Spirit Trust
01.2019 - 12.2019
Category Development Manager
Bidfood Battersea - Unity Wines
10.2018 - 01.2021
Higher National Diploma - Supply Chain Management
University of Southern Africa
01.2016 - 12.2017
National Procurement Analyst
Bidfood Southern Africa
06.2014 - 09.2018
Key Accounts Pricing Co-ordinator
Bidfood Southern Africa
06.2011 - 06.2014
Higher National Diploma - Health And Social Psychology
University of Southern Africa
01.2011 - 06.2023
Internal Sales and Exports
Bidfood Southern Africa
06.2007 - 05.2011
Higher National Diploma - Apostolic Bible Studies
Breakthrough School of Ministry
01.2007 - 12.2007
Higher National Diploma - Theology
Bophelo Theological College
01.2000 - 12.2003
Internal Sales Consultant
Stamford Sales
05.1997 - 05.2011
Certificate of Higher Education -
Liverpool Secondary School
01.1990 - 12.1995
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