Luz Elena Orozco Cifuentes
West Croydon,Surrey
Summary
A highly competent, motivated, and enthusiastic person with experience of working as part of a team in a busy environment. Well organised and proactive individual with experience of providing timely, efficient, and accurate support to managers and colleagues. Approachable, well presented, and able to establish good working relationships with a range of different people. A problem solver and quick learner who is keen to work in a progressive environment, offering scope and opportunity for growth and development.
Overview
22
22
years of professional experience
12
12
years of post-secondary education
Work history
Business Manager
Magna General Builders
London
01.2020 - Current
- Making calls to arrange appointments and visits to look at renovations for client premises
- Taking bookings, dealing with general enquiries via email and managed over 20 calls per day
- Researching and purchasing items for jobs
- Dealing customer queries, financial enquiries efficiently and effectively
- Reduced excess spending through budget analysis, cost reduction strategies.
- Identified market demands and consumer trends to increase customer base and retention rates.
- Implemented effective customer service procedures to encourage positive feedback.
- Established clear budgets and cost controls strategies to meet objectives.
- Created and maintained displays and signs.
- Dealing with complaints and resolving matters in a reasonable fashion
- Preparing invoices and controlling stock
- Using Excel to manage clients contacts and update stock
- Using QuickBooks such as Tradify to develop purchases, invoices, quotations, schedules, jobs, time sheets
- Organising staff rotas and ad hoc tasks.
Assistant chef
St Mary's Primary School
Croydon, Surrey
05.2013 - 09.2020
- Reduced customer complaints by enforcing strict quality control procedures.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
- Considered seasonal product pricing and availability when developing new dishes.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Coordinated recruitment and training of kitchen staff to develop high-performing team.
- Achieved 5 star rating by delivering exceptional dishes and prompt service.
- Created estimates of food and labour costs to set accurate operating budgets.
- Sourced ingredients from local farms to reduce carbon impacts and offer fresh options to customers.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.
- Tracked ingredient use and portioning, identifying opportunities to reduce costs and improve profitability.
- Trained junior kitchen staff in food preparation and hygiene practices.
- Maintained up-to-date knowledge of current food trends to assist with planning innovative menus to drive business.
- Oversaw chefs, cooks and kitchen support staff to run smooth operation.
- Observed health and hygiene standards to minimise food contamination.
Team leader
Life Tabernacle Church
Battersea, Wandsworth
01.2002 - Current
- Recognised exceptional individual performance for improved motivation.
- Represented organisations at seminars, conferences and business events.
- Monitored health and safety measures for guaranteed compliance.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Delegated tasks to make best use of individuals' skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Planned revenue generation strategies designed for growth.
- Organised financial and operational data to help with yearly budgeting and planning.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Upskilled team members by planning and delivering training workshops.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed digital and print materials to engage audiences.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Handled high volume calls to address customer inquiries and concerns.
Education
Bachelor of Arts - Business and Management
University of Sussex
United Kingdom 09.2020 - 07.2023
NVQ Level 5 - Management and Leadership
Croydon College (University Centre Croydon)
London 08.2020 - 05.2023
Advanced Level Apprenticeship - Hospitality, Supervision and Leadership
Croydon College (University Centre Croydon)
London 09.2015 - 07.2018
NVQ Level 2 - Administration
Croydon College (University Centre Croydon)
London 09.2002 - 07.2004
Level 1 & Level 2 Business Administration - Business Administration
Croydon College (University Centre Croydon)
London 08.2003 - 07.2004
Level 1 & 2 Book-Keeping and Accounts - Accounts
Croydon College (University Centre Croydon)
London 08.2003 - 07.2004
Skills
- Good communication skills
- Management skills
- Outstanding customer service skills
- Leadership skills
- Persistence and determination
- Administration skills
- Organisational skills
- The ability to work well with others
- Fluent in Spanish and English
- Knowledge of Health & Safety, confidentiality, and safeguarding
- Advance Microsoft word
- Excel
- PowerPoint
- Tradify
- QuickBooks
- Coaching and mentoring
- Project budgeting
- Strategies and goals
- Data collection and analysis
- Employee scheduling
- Customer service-oriented
- Effective leader
- Team standards
- Budget development
- Customer relations
- Conflict resolution
- Microsoft Teams
Languages
Native Spanish
Fluent
Fluent English
Fluent
Custom
AVAILABLE ON REQUEST
Affiliations
- Fitness & Exercise
- Reading
- Volunteering
- Hiking
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bachelor of Arts - Business and Management
University of Sussex
09.2020 - 07.2023
NVQ Level 5 - Management and Leadership
Croydon College (University Centre Croydon)
08.2020 - 05.2023
Business Manager
Magna General Builders
01.2020 - Current
Advanced Level Apprenticeship - Hospitality, Supervision and Leadership
Croydon College (University Centre Croydon)
09.2015 - 07.2018
Assistant chef
St Mary's Primary School
05.2013 - 09.2020
Level 1 & Level 2 Business Administration - Business Administration
Croydon College (University Centre Croydon)
08.2003 - 07.2004
Level 1 & 2 Book-Keeping and Accounts - Accounts
Croydon College (University Centre Croydon)
08.2003 - 07.2004
NVQ Level 2 - Administration
Croydon College (University Centre Croydon)
09.2002 - 07.2004
Team leader
Life Tabernacle Church
01.2002 - Current
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