Daniel Richardson
Glasgow,Glasgow
Summary
Experienced professional with focus on event safety and crowd management. Skilled in ensuring smooth operations and maintaining secure environment through keen situational awareness and proactive problem-solving. Committed to delivering exceptional service and enhancing overall safety experience for event attendees.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Event safety steward
G4S
Glasgow
2018.03 - Current
- Assisted attendees in locating seats and facilities, enhanced overall attendee experience at events.
- Coordinated with other stewards, ensured seamless operation during events.
- Answered patron queries with utmost professionalism, enhanced customer relations.
- Checked tickets, ensured proper seating arrangement.
Customer service representative
Teleperformance UK
Glasgow
2018.01 - Current
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Usher
Calgary Sports and Entertainment Corporation
Calgary, Canada
2016.09 - 2017.09
- Checked tickets, ensured proper seating arrangement.
- Informed guests about location of restrooms, refreshments and exits.
- Ensured safety procedures were followed, created safer venue operations.
Usher
Calgary Stampede
Calgary, Canada
2016.03 - 2017.09
- Checked tickets at entrance points, maintaining order and organisation at the event premise.
- Enhanced guest experience by providing warm welcome and guidance upon arrival.
- Informed guests about location of restrooms, refreshments and exits.
Tasker
Chapters
Calgary, Canada
2015.09 - 2017.09
- Helped unpack book and gift stock
- Helped put stock away and in also shelf according to company standards
- Help change displays and tables according to agreed standards
Customer Account Manager, Collections Account Manager
Spark Energy Ltd
Selkirk, United Kingdom
2014.10 - 2015.08
- Dealt with customer enquiries relating to bills, tariffs and general energy advice
- Handled customer complaints and disputes
- Dealt with customers reporting technical issues with their meters
- Gave customers advice on debt issues and took payments
- Dealt with debt collectors regarding general debt disputes and setting up payment plans
Education
Information Systems and Administration
Borders College
Galashiels, Scotland, United Kingdom 2002.01 - 2003.01
English, Maths, Computing, Office and Information Systems, Graphic Communication
Earlston High School
Earlston, Scotland, United Kingdom 1997.01 - 2002.01
Skills
- Stewarding experience
- Venue specific knowledge
- Safety consciousness
- Customer Service
- Communication skills
- Conflict Resolution
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Event safety steward
G4S
2018.03 - Current
Customer service representative
Teleperformance UK
2018.01 - Current
Usher
Calgary Sports and Entertainment Corporation
2016.09 - 2017.09
Usher
Calgary Stampede
2016.03 - 2017.09
Tasker
Chapters
2015.09 - 2017.09
Customer Account Manager, Collections Account Manager
Spark Energy Ltd
2014.10 - 2015.08
Information Systems and Administration
Borders College
2002.01 - 2003.01
English, Maths, Computing, Office and Information Systems, Graphic Communication
Earlston High School
1997.01 - 2002.01