Donald Gray
Swanley,United Kingdom
Summary
Experienced in event management assistance and stewarding, demonstrating exceptional communication skills and resourcefulness. Proven ability to remain calm under pressure, ensuring smooth event operations. Aspires to further develop expertise in event coordination and management.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work history
Operational and Technical Support Team Leader
London Borough of Merton
Morden, Merton
2019.11 - Current
- Delivered staff training, contributing to heightened technical knowledge across team
- Remained calm during crisis situations, ensuring quick resolution of critical issues.
- Conducted performance reviews, enhancing overall team efficiency.
- Coordinated team meetings for improved communication and productivity.
- Managed a diverse team of technical support specialists for optimal performance.
- Fostered a supportive work environment, improving employee morale and loyalty.
Customer Safety Steward (Casual)
Marylebone Cricket Club
St John's Wood, City of Westminster
1998.05 - Current
- Conducted risk assessments prior to events, resulting in safer environments.
- Directed crowds efficiently for smooth ingress and egress from venues.
- Ensured safety for event attendees by conducting thorough venue checks.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Upheld company reputation through professional behaviour whilst dealing with patrons.
Customer Safety Steward (Casual)
Surrey County Cricket Club & Various Contractors
Oval, Lambeth
1998.05 - Current
- Directed crowds efficiently for smooth ingress and egress from venues.
- Collaborated with security personnel to maintain peace during events.
- Improved team coordination with regular communication, enhancing overall safety operations.
- Handled minor disputes amongst spectators calmly, preventing escalation into larger conflicts.
- Upheld company reputation through professional behaviour whilst dealing with patrons.
- Ensured safety for event attendees by conducting thorough venue checks.
- Met passengers at entrance, verified tickets and directed individuals to locations.
Education
BTEC - In Understanding Stewarding at Spectator Event (QCF)
Edexcel
Oval, Lambeth 2010.07 - 2011.07
NVQ Level 2 - Customer Safety Stewarding Refresher Course
Marylebone Cricket Club
Marylebone, City of Westminster 2025.05 - 2025.05
GCSEs - English Language
Tulse Hill Secondary School
Tulse Hill, Lambeth 1975.09 - 1976.07
BTEC - Business and Finance
Lambeth College
London 1983.09 - 1985.07
Skills
- Event management assistance
- Event stewarding
- Stewarding experience
- Calm under pressure
- Communication skills
- Resourcefulness
Affiliations
- travelling, gardening, walking, watching sports
Timeline
NVQ Level 2 - Customer Safety Stewarding Refresher Course
Marylebone Cricket Club
2025.05 - 2025.05
Operational and Technical Support Team Leader
London Borough of Merton
2019.11 - Current
BTEC - In Understanding Stewarding at Spectator Event (QCF)
Edexcel
2010.07 - 2011.07
Customer Safety Steward (Casual)
Marylebone Cricket Club
1998.05 - Current
Customer Safety Steward (Casual)
Surrey County Cricket Club & Various Contractors
1998.05 - Current
BTEC - Business and Finance
Lambeth College
1983.09 - 1985.07
GCSEs - English Language
Tulse Hill Secondary School
1975.09 - 1976.07