Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Francesca Gilfoy-Muir

Littleborough,Lancashire

Summary

I am a dedicated professional with extensive stewarding experience and a proven track record in customer service excellence. I demonstrate strong organisational skills, effective problem-solving abilities, and adaptability to changing scenarios. I have grown to have excellent communication abilities and the capacity to resolve customer complaints efficiently. I am trustworthy, reliable, and able to work under pressure while maintaining excellent timekeeping. I believe to be a fast learner committed to continuous improvement and team communication.

I am an experienced professional with focus on event safety and crowd management. I have gained skills in ensuring smooth operations and maintaining secure environment through keen situational awareness and proactive problem-solving. I am always committed to delivering exceptional service and enhancing overall safety experience for event attendees.

Overview

8
8
years of professional experience
48
48
years of post-secondary education

Work history

Event safety steward

Eastlands ltd
Manchester
2024.04 - Current
  • Provided emergency responses with prompt action and clear judgement.
  • Coordinated with other stewards, ensured seamless operation during events.
  • Performed post-event checks made sure no one was left behind after the closure of an event.
  • Achieved effective communication with team members to ensure proper execution of safety protocols.
  • Maintained crowd control for smooth event progression.
  • Assisted attendees in locating seats and facilities, enhanced overall attendee experience at events.
  • Handled conflicts and disputes calmly, resolved issues effectively without disrupting event flow.

Crowd management steward

Showsec Ltd
Manchester
2018.11 - Current
  • Maintained uniform neatness as per company guidelines.
  • Collaborated with team members for efficient workflow during peak hours.
  • Handled minor disputes amongst spectators calmly, preventing escalation into larger conflicts.
  • Collaborated with security personnel to maintain peace during events.
  • Implemented effective safety procedures for enhanced public safety during major music festivals.
  • Controlled traffic around the venue area, facilitating better crowd management.
  • Directed crowds efficiently for smooth ingress and egress from venues.
  • Ensured guest comfort by providing information about facilities available at the venue.
  • Provided excellent customer service for guests' satisfaction.
  • Checked tickets at entrance points, preventing unauthorised access.
  • Directed attendees to their seats, enhancing overall experience.
  • Reported any suspicious activities promptly, contributing towards event security.

Education

GCSEs - IT

Hollingworth Academy
Rochdale
2010.09 - 2015.06

GCSEs - Maths

Holllingworth Academy
Rochdale
2010.09 - 2015.06

GCSEs - Stastics

Hollingworth Academy
Rochdale
2010.09 - 2015.06

GCSEs - Business Studies

Hollingworth Academy
Rochdale
2010.09 - 2015.06

GCSEs - Core Science

Hollingworth Academy
Rochdale
2010.09 - 2015.06

GCSEs - Additional Science

Hollingworth Academy
Rochdale
2010.09 - 2015.06

GCSEs - English Language

Hollingworth Academy
Rochdale
2010.09 - 2015.06

GCSEs - English Literature

Hollingworth Academy
Rochdale
2010.09 - 2015.06

GCSEs - Geography

Hollingworth Academy
Rochdale
2010.09 - 2015.06

GCSEs - French

Hollingworth Academy
Rochdale
2010.09 - 2015.06

Certificate in Business Administration

Hopwood Hall College
Middleton
2021.01 - 2021.05

Skills

Stewarding experience

  • Adaptable to changing scenarios
  • Resolving customer complaints
  • Customer Service
  • Excellent time keeping
  • Team communication
  • Excellent communication abilities
  • Strong organisation skills
  • Effective problem solving
  • Adaptability
  • Trustworthy and reliable
  • Ability to work under pressure
  • Adaptive fast learner

Affiliations

  • Running
  • Crocheting
  • Attending the gym

References

References available upon request.

Timeline

Event safety steward

Eastlands ltd
2024.04 - Current

Certificate in Business Administration

Hopwood Hall College
2021.01 - 2021.05

Crowd management steward

Showsec Ltd
2018.11 - Current

GCSEs - IT

Hollingworth Academy
2010.09 - 2015.06

GCSEs - Maths

Holllingworth Academy
2010.09 - 2015.06

GCSEs - Stastics

Hollingworth Academy
2010.09 - 2015.06

GCSEs - Business Studies

Hollingworth Academy
2010.09 - 2015.06

GCSEs - Core Science

Hollingworth Academy
2010.09 - 2015.06

GCSEs - Additional Science

Hollingworth Academy
2010.09 - 2015.06

GCSEs - English Language

Hollingworth Academy
2010.09 - 2015.06

GCSEs - English Literature

Hollingworth Academy
2010.09 - 2015.06

GCSEs - Geography

Hollingworth Academy
2010.09 - 2015.06

GCSEs - French

Hollingworth Academy
2010.09 - 2015.06
Francesca Gilfoy-Muir