Summary
Overview
Work history
Education
Skills
Timeline
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Daniel Pollitt

London,United Kingdom

Summary

Retail professional with eight years of experience and NVQ Level 2 in Customer Service. Skilled in providing outstanding customer service and cultivating customer loyalty in diverse team settings. Previous role as Quality Assurance Supervisor highlighted strong leadership and detail-oriented approach. Dedicated to ongoing professional growth and achieving company objectives.


Overview

11
11
years of professional experience
2021
2021
years of post-secondary education

Work history

Quality assurance supervisor

Proper Tasty
Northallerton, North Yorkshire
04.2022 - 06.2025
  • Implemented preventative measures, minimised risk of non-compliance incidents occurring.
  • Managed team tasks, provided training on quality assurance processes and procedures.
  • Advanced customer satisfaction with consistent delivery of high-quality products.
  • Performed rigorous inspections for ensuring product meets established standards.
  • Maintained clean and safe work environment in line with health and safety regulations.

Customer service team member

McColl's
Northallerton, North Yorkshire
08.2014 - 03.2022
  • Supported colleagues during peak periods, enhancing overall productivity of the team.
  • Resolved complaints with diplomacy and tact, thus preserving company reputation.
  • Trained new employees in customer service protocols, ensuring a unified approach to client interaction.
  • Provided product information to increase sales revenue.
  • Fostered strong relationships with customers to build loyalty.
  • Maintained high standards of professionalism under pressure; ensured smooth operations during peak hours.
  • Adhered strictly to policies and procedures for continued company compliance.

Education

NVQ Level 2 - Customer Service Practitioner

Institute for Apprenticeships and Technical Education
Northallerton, North Yorkshire

Skills

  • Resilient under pressure
  • Supervisory control
  • Customer-Focused approach
  • Quality consciousness
  • Safety regulations comprehension
  • Regulatory compliance
  • Quality Control Analysis
  • Compliance adherence
  • Food safety policies
  • Team Leadership
  • Quality Assurance
  • Compliance understanding

Timeline

Quality assurance supervisor

Proper Tasty
04.2022 - 06.2025

Customer service team member

McColl's
08.2014 - 03.2022

NVQ Level 2 - Customer Service Practitioner

Institute for Apprenticeships and Technical Education

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Daniel Pollitt