Charlotte Oakes
Rowley Regis
Summary
Driven professional with exceptional problem-solving abilities and excellent communication skills, combining logistical coordination and attention to safety protocols. Offers strong analytical thinking and teamwork capabilities to ensure smooth and timely aircraft operations. Eager to contribute to operational excellence and safety in any new role I take.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
Operations Supervisor
Swissport UK&I
2018.08 - Current
- Organise the daily running of the dispatcher operation.
- Making sure staff adhere to flight time schedules.
- Communication with airline customers.
- Making sure information is sent in a timely manner with no delays.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Ensure daily audits and KPIs are met.
Aircraft Dispatcher
Swissport UK&I
2016.04 - 2018.08
- Coordinated baggage loading activities for balanced aircraft weight distribution.
- Contributed significantly in reducing delays by effective management of turnaround times.
- Provided excellent customer service whilst managing passenger queries and concerns.
- Liaised with flight and ground personnel to foster safe and orderly operations.
- Kept flights running to schedule for smooth and reliable operations.
- Compiled flight information to expedite aircraft movements and minimise delays.
Passenger Service Agent
Swissport UK&I
2013.05 - 2016.04
- Checked passenger identification and issued boarding passes for secure flights.
- Performed regular system updates, maintaining up-to-date flight information for all travellers.
- Enhanced customer satisfaction by providing excellent service at check-in counters.
- Assisted passengers for smooth boarding process.
- Coordinated with ground staff for expedited baggage handling processes.
- Verified visa documentation to comply with international travel regulations.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Performed boarding gate duties in line with airline schedule.
Cafe Assistant
Valencia Wharf Coffee Shop
2012.08 - 2013.12
- Delivered excellent customer service with thorough product knowledge.
- Ensured consistent quality of food and drinks served, enhancing customer loyalty.
- Worked closely with other staff members, fostering a cooperative work environment.
- Managed cash register accurately for smooth transactions.
- Handled money transactions accurately, reducing discrepancies at the end of shifts.
- Served customers promptly, ensuring they enjoyed their visit.
- Welcomed customers with a smile, providing attentive service from arrival to departure.
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
- Monitored, ordered and rotated food and beverage stock to prevent operational disruptions.
Education
BTEC Extended Diploma - Travel & Tourism Level 3
Dudley College
2011.09 - 2013.06
BTEC Diploma - Travel and Tourism Level 2
Dudley College
Dudley 2010.09 - 2011.06
Alexandra High School And Sixth Form Centre
Tipton 2005.09 - 2010.06
Skills
- Resilient under pressure
- Ground operations supervision
- Pressure handling
- Team working
References
Available upon request
Timeline
Operations Supervisor
Swissport UK&I
2018.08 - Current
Aircraft Dispatcher
Swissport UK&I
2016.04 - 2018.08
Passenger Service Agent
Swissport UK&I
2013.05 - 2016.04
Cafe Assistant
Valencia Wharf Coffee Shop
2012.08 - 2013.12
BTEC Extended Diploma - Travel & Tourism Level 3
Dudley College
2011.09 - 2013.06
BTEC Diploma - Travel and Tourism Level 2
Dudley College
2010.09 - 2011.06
Alexandra High School And Sixth Form Centre
2005.09 - 2010.06