Daniel Milroy-Macleod
Rugby,Warwickshire
Summary
Motivated individual capable of organising tasks and working under pressure, excellent customer service skills, formerly employed at Asda online grocery where I've taken on section leader responsibilities, which include leading a team of people, conferring and consulting with store managers, and communicating with customers over the phone. I'm currently employed by Loungers LTD working as a Supervisor, where I'm an enthusiastic and reliable team player, with strong communication skills, working comfortably within a team, and delivering a smooth shift, while confidently multitasking and handling busy environments.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work history
Bartender/Supervisor
Loungers
Rugby
10.2024 - 01.2026
- Adapted to fast-paced environments, managing multiple tasks simultaneously without compromising service quality.
- Fostered relationships with regular customers.
- Managed cash handling procedures.
- Trained and mentored new staff on beverage preparation and customer service techniques.
- Resolved customer complaints promptly to maintain good relationships.
- Supervised daily operations, ensuring efficient workflow.
- Managed and directed FOH staff on shift to provide seamless service.
Shop Assistant
ASDA
Rugby
10.2018 - 10.2024
- Facilitated online grocery picking while supervising shift operations.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Exhibited adaptability by covering diverse shifts, including weekends and holidays.
- Thrived in fast-paced work environment, adapting to increased workload while sustaining professionalism.
- Trained new staff on store procedures and customer service standards to uphold quality.
- Assisted customers in finding desired items to enhance their shopping experience.
Office Assistant
Intec Business Colleges
Rugby
03.2015 - 04.2015
- Conducted office work by recording information on apprenticeships and providing consultation to apprentices via phone.
- Supported staff with clerical tasks for well-maintained office administration.
- Created and updated spreadsheets, databases, and other documents using Microsoft Excel.
Education
BTEC - Applied Science
Ashlawn
RugbyA Level - English Language
Ashlawn
RugbyGCSEs - French
Avon Valley Performing Arts College
RugbyGCSEs - Geography
Avon Valley Performing Arts College
RugbyGCSEs - Biology
Avon Valley Performing Arts College
RugbyGCSEs - Chemistry
Avon Valley Performing Arts College
RugbyGCSEs - Information and Communication Technology
Avon Valley Performing Arts College
RugbyGCSEs - Physics
Avon Valley Performing Arts College
RugbyGCSEs - Psychology
Avon Valley Performing Arts College
RugbyGCSEs - Statistics
Avon Valley Performing Arts College
RugbyGCSEs - English Language
Avon Valley Performing Arts College
RugbySkills
- Clear, confident communicator
- Tactful complaint handling
- Calm demeanour
- Positive attitude
- Multitasking efficiency
- Composure under pressure
- Patience and empathy
- Outgoing and enthusiastic
Affiliations
- Photography
- Hiking
- Cycling
- Running
- Strength and conditioning
- Reading
References
References available upon request.
Timeline
Bartender/Supervisor
Loungers
10.2024 - 01.2026
Shop Assistant
ASDA
10.2018 - 10.2024
Office Assistant
Intec Business Colleges
03.2015 - 04.2015
A Level - English Language
Ashlawn
GCSEs - French
Avon Valley Performing Arts College
GCSEs - Geography
Avon Valley Performing Arts College
GCSEs - Biology
Avon Valley Performing Arts College
GCSEs - Chemistry
Avon Valley Performing Arts College
GCSEs - Information and Communication Technology
Avon Valley Performing Arts College
GCSEs - Physics
Avon Valley Performing Arts College
GCSEs - Psychology
Avon Valley Performing Arts College
GCSEs - Statistics
Avon Valley Performing Arts College
GCSEs - English Language
Avon Valley Performing Arts College
BTEC - Applied Science
Ashlawn