Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Sean Davies

Aberystwyth,Ceredigion

Summary

Dedicated professional with extensive experience in customer service, communication, and business development. Proven expertise in stock management, complaint management, and payment processing. Adept at handling switchboard operations, multi-line systems, and technical troubleshooting. Demonstrates exceptional skills in crisis management, accurate note-taking, and maintaining client confidentiality. Career goal includes leveraging strong communication skills and customer relations expertise to drive business growth and enhance customer satisfaction. Highly-motivated Switchboard Operator with a year of experience at the heart of a hospital call centre. Remains calm under pressure, caring for customers in a timely manner, maintaining an upbeat attitude throughout. Enthusiastic Switchboard Operator, with experience in a busy [Type] call centre environment. Calmly dealing with high volumes of calls effectively and efficiently, with constant customer care and kindness. Offering strong communication and organisational skills with knack for multitasking and managing calls efficiently. Knowledgeable about customer service principles and maintaining professionalism in fast-paced environments. Ready to use and develop communication, problem-solving, and time management skills in [Desired Position] role. Seasoned professional specialising in switchboard operation and customer service. Bring to table skills in multi-line telephone systems and great knowledge of business operations. With focus on clear communication and prompt response, promise to facilitate smooth office communications and support in managing incoming and outgoing calls. Dedicated professional with keen aptitude for clear communication and problem-solving, well-suited for Switchboard Operator position. Possesses strong multitasking abilities and attention to detail, ensuring seamless call management and customer service. Ready to contribute to positive and organised work environment in [Desired Position] role. Dispatcher with [Number] years of experience coordinating emergency response to meet organisational targets. Strengths in resource management, telephone questioning and emotional support. Exceptional communicator synthesises information clearly and quickly to support informed planning. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

Switchboard Operator

NHS Wales
Aberystwyth, Ceredigion
12.2023 - 12.2024
  • Managed switchboard operations, improving efficiency in call routing.
  • Streamlined communication systems for enhanced internal coordination.
  • Ensured swift response to incoming calls, aiding customer satisfaction.
  • Facilitated efficient telephone communications to bolster business operations.
  • Handled high volume inbound calls, ensuring prompt attention.
  • Directed calls to appropriate departments for seamless workflow.
  • Assisted with administrative duties, enhancing office productivity.
  • Maintained updated contact lists to facilitate smooth communication.

Cleaner

ISS Facility Services
Aberystwyth, Wales
02.2021 - 09.2021
  • Followed sanitation, health and hygiene regulations.
  • Operated floor cleaners and buffers.
  • Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
  • Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
  • Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
  • Conducted in-depth quality inspections to meet stringent quality standards.
  • Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order.
  • Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
  • Completed daily logs, detailing work completed, labour hours and site locations.
  • Reduced safety risks and on-site incidents, applying updated knowledge of building codes.
  • Stored chemicals safely, following written instructions and SOPs for individual chemicals.
  • Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
  • Maintained cleanliness and tidiness of outdoor store areas, parking lots and cart returns.
  • Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
  • Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
  • Followed established HSE procedures for chemicals and PPE use.
  • Restocked consumables in break rooms and restrooms, completing periodic checks to verify cleanliness.
  • Priorities jobs according to urgency and worked with team to meet daily goals.
  • Monitored supply inventory and requested needed items from procurement team.
  • Removed hazardous material, following decontamination requirements and corrective action plans.

Cleaning Operative

University of Wales, Aberyswyth
Aberystwyth, Wales
04.2017 - 09.2019
  • Kept track of cleaning supplies, promptly ordering low stock supplies.
  • Kept cleaning equipment in good working order by conducting routine maintenance and inspections.
  • Kept accurate cleaning, repair and damage reports stored on data management systems, in compliance with company policies.
  • Cleaned hard-to-remove stains with superb attention to detail.
  • Maintained accurate cleaning, repair and damage reports in compliance with company policies.
  • Proactively carried out deep cleaning duties without assistance or supervision.
  • Disinfected and deep cleaned offices, such as public areas, restrooms and meeting rooms.
  • Stayed up-to-date in company's procedures, regulations and best practices by attending training and reading company manuals.
  • Maintained workplace to company standards by checking areas before finishing jobs.
  • Identified and notified management of damages or criminally damaged items in need of repair.
  • Used personal techniques to disinfect and clean hard-to-remove stains and spillages.
  • Checked room supplies, refreshments and bathroom products, promptly restocking low stock supplies.
  • Cleaned items efficiently and effectively using tools such as hooves, dusters, disinfectants and stain removers.
  • Disinfected and deep-cleaned seats, tables and bathrooms, ensuring safe and hygienic condition for customers.
  • Kept track of cleaning supplies in storerooms, promptly ordering low stock supplies.
  • Ensured cleaning was completed to company standards through meticulous quality checking.
  • Performed heavy cleaning tasks on larger projects as instructed by supervisor.
  • Identified and notified management of damaged items requiring repair, replacement or upgrades.
  • Cleaned floors using tools such as hovers, dusters, disinfectants or stain removers.
  • Ensured items stayed presentable, clean and hygienic by performing inspections and routine maintenance.
  • Liaised with clients to obtain information on daily cleaning priorities, requirements and workload.

Domestic Cleaner

University of Wales, Aberyswyth
Aberystwyth, Wales
01.2013 - 07.2015
  • Abided by health and safety regulations, working within company's policies and procedures.
  • Cleaned, sanitised and restocked bathrooms regularly to keep facilities fresh.
  • Dealt with customer requests promptly and courteously, attending to additional needs as required.
  • Kept well-stocked cleaning material supplies, storing safely in compliance with health regulations.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Demonstrated professional cleaning services, consistently achieving 5-star reviews.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Ensured continued resident safety and privacy while performing cleaning duties.
  • Worked independently with positive and proactive approach to obtaining high standards of cleanliness.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Attended all spills promptly to prevent staining.
  • Utilised cleaning equipment such as vacuums, mops and carpet shampooers.
  • Behaved responsibly at all times for self and others' Health and Safety.
  • Contacted residents, staff and family in polite, friendly and supportive manner.
  • Reported any necessary repairs or replacements to prevent further damages or shortages.
  • Complied with Control of Substances Hazardous to Health (COSHH) regulations.
  • Made certain communal areas were free from rubbish and hazards.
  • Maintained clean public and private areas by dusting, sweeping and mopping to avoid clutter or injuries.
  • Followed guidelines for controlling germs and infestations and universal waste and infection control precautions.
  • Provided deep cleaning services for areas in need of additional sanitation.

Sales Assistant

Texaco
Aberystwyth, Wales
08.2011 - 12.2012
  • Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
  • Promoted sales and special offers for discounts and merchandise options.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
  • Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
  • Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
  • Managed transactions with high accuracy to achieve smooth till reconciliations.
  • Received, processed and organised deliveries within tight deadlines.
  • Showcased product features and benefits to drive sales.
  • Explained products' benefits and value, engaging customers in new stock to drive sales.
  • Liaised with customers to determine needs, provide recommendations and upsell services.
  • Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
  • Promoted special offers and loyalty programme with upselling skills.
  • Kept sufficient inventory supply and stock on shelves and in storerooms.
  • Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
  • Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.
  • Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.

Education

First Aid Training Level 1, Ceredigion Council did a first aid training course back in -

Child and safeguarding level 1, Ceredigion Council I did a child in safeguarding level 1 course in -

Learn upon -

New Directions

Diploma of Higher Education - History

University of Wales Aberystwyth
Aberystwyth, CGN

GCSEs - Eight GCSE B-F Grade

Ysgol Penglais

NVQ Level 1 Customer Service - Four D Grades

Ysgol Penglais

WBSA Welsh Billiards & Snooker Association Level 1 Coach -

WBSA
08.2017 - 09.2017

Bachelor of Arts Degree - History

Aberystwyth University
Aberystwyth, Ceredigion
09.2019 - 06.2023

Skills

  • Hard working
  • Talking
  • Communication
  • Helpful
  • Listing
  • Stock management
  • Customer relations
  • Confident communicator
  • Opening and closing procedures
  • Customer service
  • Stock counting
  • Store opening and closing duties
  • Complaint management
  • Instagram marketing
  • Payment processing
  • Sales techniques
  • Business development
  • Cash management
  • Promotions
  • Communication skills
  • Switchboard operation
  • Call routing
  • Multi-Line systems
  • Phone etiquette
  • Message taking
  • Customer service excellence
  • Reception duties
  • Database management
  • Data entry proficiency
  • Information recording
  • Microsoft office suite familiarity
  • Schedule coordination
  • Maintaining contact lists
  • Technical troubleshooting
  • Equipment maintenance
  • Crisis management
  • Accurate note-taking
  • Client confidentiality
  • Information distribution
  • Tactful communication
  • Polite demeanour
  • Stress resilience
  • Rapid response time
  • Precision in work
  • Discretion handling
  • Adaptable to change
  • Professional telephone manner
  • Call logging
  • Switchboard software expertise
  • Clear speaking voice
  • Live chat support
  • Taxi bookings
  • Information verifying
  • Priority call handling
  • Switchboard software utilisation

Accomplishments

  • 2008 Rhydypennau Xmas Tournament Snooker Winner
  • 2014 Royal Pier English 8 Ball Pool Plate Winner
  • 2016 Aberystwyth English 8 Ball Pool Local League Division Two Team Summer League Winner
  • 2020 BUCS Men's Team Shield Event Winner For Aberystwyth University
  • 2019-2023 Won 10 Internal English 8 Ball Pool Tournaments In Aberystwyth University Aber Pool Sports Club including Aber Pool Gold Premiership Winner
  • 2022 Aberystwyth English 8 Ball Pool Local League Division 2 Team Winners as Men's Captain
  • 2022 Aberystwyth English 8 Ball Pool Local League Summer League Team Division Three Winners
  • 2024 Division 2 English 8 Ball Pool 3 a side Runners up
  • 2024 Division 2 English 8 Ball Pool Singles Tournament Winner
  • 2024 Aberystwyth English 8 Ball Pool Local League Summer League Team Division One Runners Up
  • 2022-2023 Aberystwyth University, Aber Pool Sports Club, Men's Captain
  • 2022 Aberystwyth University, Aber Pool Sports Club, Treasurer

Affiliations

  • Running
  • Snooker
  • Pool
  • History

Timeline

Switchboard Operator

NHS Wales
12.2023 - 12.2024

Cleaner

ISS Facility Services
02.2021 - 09.2021

Bachelor of Arts Degree - History

Aberystwyth University
09.2019 - 06.2023

WBSA Welsh Billiards & Snooker Association Level 1 Coach -

WBSA
08.2017 - 09.2017

Cleaning Operative

University of Wales, Aberyswyth
04.2017 - 09.2019

Domestic Cleaner

University of Wales, Aberyswyth
01.2013 - 07.2015

Sales Assistant

Texaco
08.2011 - 12.2012

First Aid Training Level 1, Ceredigion Council did a first aid training course back in -

Child and safeguarding level 1, Ceredigion Council I did a child in safeguarding level 1 course in -

Learn upon -

New Directions

Diploma of Higher Education - History

University of Wales Aberystwyth

GCSEs - Eight GCSE B-F Grade

Ysgol Penglais

NVQ Level 1 Customer Service - Four D Grades

Ysgol Penglais

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Sean Davies