Daniel Glock
Brentwood,Essex
Summary
Dedicated Hospitality Professional skilled in delivering exceptional customer service in fast-paced environments. Experienced in serving drinks and handling cash while maintaining cleanliness and fostering teamwork. Committed to enhancing customer satisfaction through effective communication and adaptability.
Overview
6
6
years of professional experience
Work History
Bar Staff Member
Vault/Merchant
Brentwood, Essex
03.2021 - Current
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Greeted new customers, answered initial questions and took drink orders.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Enhanced customer experience by serving each guest with sincere, positive, and enthusiastic attitude.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Kept bar stocked and organised for easy access and quick service to customers.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Managed bar inventory, restocking spirits, beers, and wines to maintain optimal levels.
- Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Processed payments efficiently, using cash registers and card payment systems accurately.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Handled complaints with a calm and professional demeanour to ensure exemplary customer service.
- Worked well within a cohesive team to create a friendly atmosphere customers enjoyed.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Ensured compliance with licensing laws, age restrictions, and company policies at all times.
- Maintained brand image by keeping neat personal appearance.
- Fostered a welcoming atmosphere by engaging with patrons and facilitating conversations.
- Created a welcoming atmosphere, engaging with patrons to foster a positive environment.
Education
Master of Arts - Performing Arts
University of Essex
Chelmsford01-2017
Timeline
Bar Staff Member
Vault/Merchant
03.2021 - Current
Master of Arts - Performing Arts
University of Essex