Dan Morris
Moreton,Merseyside
Summary
Experienced Telecommunications engineer skilled in installation, maintenance and repair of copper and fibre optic networks. Focused and motivated to complete tasks within quality and timeframe targets. Problem-solving team player with experience diagnosing root causes of network faults. Works flexibly to cover business needs including emergency call-outs.
Overview
19
19
years of professional experience
6063
6063
years of post-secondary education
1
1
Certification
Work History
Advanced Engineer
Openreach
02.2020 - Current
- Installing, maintaining and repairing both legacy copper and full fibre network infrastructures to ensure best possible performance.
- Resolved a multitude of complex issues swiftly under pressure, enhancing overall network reliability.
- Provided top-notch customer service by promptly addressing and resolving performance issues, resulting in high customer satisfaction.
- Demonstrated exceptional problem-solving abilities, often under pressured situations.
- Regularly acting up as covering Patch Manager supporting and supervising peers with daily needs.
- Provide 24/7 on-call support for critical network issues, ensuring minimal downtime.
- Follow safety protocols at all time prevent accidents on site.
Emergency medical technician
North West Ambulance Service
11.2017 - 02.2020
- Delivered high-quality pre-hospital acute medical care to injured individuals.
- Carried out basic and advanced life support techniques; enhancing chances of patient survival.
- Provided emotional support to patients' families, easing their distress during emergencies.
- Improved patient comfort during transport by providing compassionate care.
- Conducted thorough vehicle inspections daily, ensured operational readiness of ambulance.
Emergency medical dispatcher
North West Ambulance Service
08.2015 - 11.2017
- Assured efficient call handling by using appropriate protocols.
- Demonstrated adaptability in diverse call situations for effective management.
- Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
- Liaised closely with other emergency service providers, improving combined responses to major incidents.
Assistant store manager
Sainsbury's
03.2012 - 07.2016
Customer service assistant
Sainsbury's
11.2009 - 03.2012
Assistant academy development officer
Everton Football Club
10.2009 - 06.2011
Production Assistant
Prestige Autotrim Products
09.2006 - 08.2008
School Sports Coach
HQ Coaching Centre
10.2006 - 06.2008
Education
BTEC Level 2 - Professional Competence for IT and Telecoms Professionals
Pearson BTEC
UKBTEC Level 2 - ICT Systems and Principles
Pearson BTEC
UKNVQ Level 4 Diploma - Associate Ambulance Practitioner
Future Quals
EnglandHigher National Diploma - Sports Coaching
Liverpool John Moores University
Liverpool /2008 - /2011
A-Levels - Sports Studies, Business Studies, Biology
Birkenhead Sixth Form College
Birkenhead, Wirral /2006 - /2008
GCSEs - 7 GCSE’s Grades A-C including Maths, English and Science.
Woodchurch High School
Wirral /2001 - /2006
Skills
Copper repair and installation
Fibre repair and installation
UG
Overhead
Hotsites
FVR
Complex Tails
Certification
NRSWA Signing Lighting and Guarding
EUSR
References
References available upon request.
Timeline
Advanced Engineer
Openreach
02.2020 - Current
Emergency medical technician
North West Ambulance Service
11.2017 - 02.2020
Emergency medical dispatcher
North West Ambulance Service
08.2015 - 11.2017
Assistant store manager
Sainsbury's
03.2012 - 07.2016
Customer service assistant
Sainsbury's
11.2009 - 03.2012
Assistant academy development officer
Everton Football Club
10.2009 - 06.2011
School Sports Coach
HQ Coaching Centre
10.2006 - 06.2008
Production Assistant
Prestige Autotrim Products
09.2006 - 08.2008
BTEC Level 2 - Professional Competence for IT and Telecoms Professionals
Pearson BTEC
BTEC Level 2 - ICT Systems and Principles
Pearson BTEC
NVQ Level 4 Diploma - Associate Ambulance Practitioner
Future Quals
Higher National Diploma - Sports Coaching
Liverpool John Moores University
/2008 - /2011
A-Levels - Sports Studies, Business Studies, Biology
Birkenhead Sixth Form College
/2006 - /2008
GCSEs - 7 GCSE’s Grades A-C including Maths, English and Science.
Woodchurch High School
/2001 - /2006
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